Question

issues to delete reminders in calendar

Asked by: febenitezc

Hi Experts,

I have a user who is having an issue where his deleted reminders and tasks are still showing up in his reminder dialogue box.
Ive ran switches, ensured that it still happens in safe mode and checked the OWA.
Everything seems to be working normally client side, so I was wondering if you have any other ideas to fix the issue

Thanks in advance

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Asked On
2009-10-01 at 13:25:08ID24778420
Tags

Microsoft Exchange 2003

,

Microsoft Outlook

,

Exchange 2007

Topics

Exchange Email Server

,

Outlook Groupware Software

Participating Experts
2
Points
250
Comments
15

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Answers

 

by: rbarnhardtPosted on 2009-10-01 at 13:34:06ID: 25472955

When you say you have ran switches, do you mean commands like this one: start->run->outlook.exe /cleanreminders

 

by: esmith69Posted on 2009-10-01 at 13:34:20ID: 25472958

is he using cached exchange mode?

 

by: rbarnhardtPosted on 2009-10-01 at 13:35:56ID: 25472971

Or

\outlook.exe /resetfolders

 

by: febenitezcPosted on 2009-10-02 at 06:27:44ID: 25477630

Yes, Ive ran those command lines.
Also, she isnt using cached exchanged mode.

 

by: febenitezcPosted on 2009-10-02 at 07:48:43ID: 25478438

Hi Experts,

Any updates?

 

by: esmith69Posted on 2009-10-02 at 08:51:50ID: 25479066

what about creating a new Outlook?

 

by: esmith69Posted on 2009-10-02 at 08:53:24ID: 25479083

sorry, forgot the word "profile"!!

 

by: febenitezcPosted on 2009-10-02 at 10:15:43ID: 25479877

Yes, I did it

 

by: febenitezcPosted on 2009-10-02 at 12:48:57ID: 25481394

I ran 2 command lines first:
1. /cleanreminders
2. /cleanprofile (this recreates the users outlook profile)

I also started outlook in safe mode and tested. The issue still occurred.

My next step was to try to uninstall outlook and reinstall it, but I wanted to make sure this wasnt anything server side.

The user also reported that this is happening on his laptop AND desktop.

 

by: febenitezcPosted on 2009-10-05 at 10:59:16ID: 25497691

I recently discovered that the user upgraded from office 2003 to 2007.


Basically, Outlook deleted meetings and tasks continues to pop up reminders

Any ideas?

 

by: esmith69Posted on 2009-10-05 at 13:49:50ID: 25499595

Does this help at all?  http://support.microsoft.com/default.aspx/kb/961757

Also this thread has many people with a similar issue:  http://social.technet.microsoft.com/forums/en-US/exchangesvrclients/thread/8a7f0c8c-c735-4ba1-a074-e0e5d57d2de4/

Some people claim that running the /cleanfreebusy command seems to help a little bit as well.  But in the end it only helps temporarily.

Do the users in your situation have Windows Mobile devices?

 

by: febenitezcPosted on 2009-10-05 at 14:06:55ID: 25499769

All my users have BB devices

Any other ideas?

 

by: esmith69Posted on 2009-10-05 at 14:11:06ID: 25499817

have you tried that /cleanfreebusy command yet?

 

by: febenitezcPosted on 2009-10-05 at 14:58:39ID: 25500236

I ran all exchange swn such as cleanprofile, cleanschedplus,cleanfreebusy

 

by: esmith69Posted on 2009-10-05 at 15:03:04ID: 25500273

The only other thing I can think of would be to try using the MFCMAPI utility from Microsoft to find and remove the offending task/appointment from the user's mailbox.  This is a tricky tool though, so tread lightly and make sure you have a good backup of the mailbox ahead of time.

http://www.microsoft.com/downloads/details.aspx?FamilyId=55FDFFD7-1878-4637-9808-1E21ABB3AE37

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