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8.2

Outlook 2007 cannot send email to a distribution list

Asked by newgentechnologies in Exchange Email Server, Outlook Groupware Software, Windows XP Operating System

Tags: outlook, outlook 2007, windows xp

A customer of mine was sending out a large email to many To: addresses, CC: addressesl and BCC: address. Within the To: and CC: she included two of her local (not GAL) distribution lists. When she tries to send out an email, the following error comes up:

"an internal support function returned an error"

From my online research, I have opened up both distribution lists, clicked on Update Now, and both Distribution Lists have been updated. Tried sending the email again (after closing outlook and re-opening it), and the same error occured. I remade her smaller distribution group, gave it a NEW name, modified her draft email to include this new group and remove the original, and the same error occured. I have since got her to delete these distribution groups we have been using, and remake them, she tried to email them again and the error happened again.

I believe Outlook still thinks the old distribution lists still exist, and thus the error is still happening. Anyone run into this before or know how to solve it? Thanks much.
 
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About this solution

Zones: Exchange Email Server, Outlook Groupware Software, Windows XP Operating System
Tags: outlook, outlook 2007, windows xp
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Solution Provided By: newgentechnologies
Participating Experts: 2
Solution Grade: A
 
 
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