Hi all!
I'm currently having this problem of users being unable to login to their exchange mailboxes. This happens to random users at different times of the day without any clear pattern.
The outlook will show, at the bottom right, Work Offline. And if we uncheck it, it will prompt for user credentials to login. It will continue to prompt even after entering the correct credentials
In the event logs, the only error that is shown as below:
Event Type: Error
Event Source: MSExchangeTransport
Event Category: TransportService
Event ID: 12014
Date: 05/11/2009
Time: 9:48:27 AM
User: N/A
Computer: COY-EX01
Description:
Microsoft Exchange couldn't find a certificate that contains the domain name coy-ex01.coy.com.sg in the personal store on the local computer. Therefore, it is unable to support the STARTTLS SMTP verb for the connector SMTP with a FQDN parameter of coy-ex01.coy.com.sg. If the connector's FQDN is not specified, the computer's FQDN is used. Verify the connector configuration and the installed certificates to make sure that there is a certificate with a domain name for that FQDN. If this certificate exists, run Enable-ExchangeCertificate
For more information, see Help and Support Center at http://go.microsoft.com/fw
I've used this KB http://support.microsoft.c
- we're running exchange 2007 on Windows Server 03 R2 SP2
Don't know if the error below is related to the loggin issues so please! Any help is appreciated. :)
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Did you verify that the FQDN was populated with the Server Name ??
Do you see any 9646 event ID's in the App logs on the Mailbox server ??
Because if there is issue with SMTP connector or something all users should be affected ideally not one or more and not all .....
Run the command Get-ExchangeCertificates and check if you see the certificate .....
http://technet.microsoft.c
What if the user at that same time tries to login through OWA ??
The error that you have posted is not related to Outlook connectivity.
It is basically saying that the FQDN on the connector doesn't match an FQDN on your SSL certificate. If you haven't changed the self signed certificate for a SAN/UC certificate then you will get those errors.
Outlook 2007 makes regular calls to autodiscover. Therefore if that isn't configured correctly then it can cause problems. Use the Connection tool (right click on Outlook icon in system tray while holding CTRL, choose Connection Status) to see what Outlook is connecting to.
Simon.
leakim971: using the BPA, the health check shows up this. (pls refer to attached image)
Rancy: there was actually. ID 9646 errors but it stopped after 2 more instances. its not showing up anymore.
Rancy & Mestha: in the exchange shell, running the
Get-ReceiveConnector | FL name, fqdn, objectClass
gives me the Fqdn: coy-ex01.coydomain.com
however, running the
Get-SendConnector | FL name, fqdn, objectClass
gives me the Fqdn: coy-ex01.coydomain.com.sg
the Get-ExchangeCertificate | FL *
gives me coy-ex01.coydomain.com, and has no mention of the .sg fqdn anywhere.
could this be the issue?
*however, pls note that the coy sends and recieves mails using the .sg prefix*
im worried if we change fqdn for the smtp connector, would the server functionality get affected.
Mestha: i will check the outlook using the connection tool, will update you again.
Thanks to all for the help so far!
BPA health check
Please take care of the Paging file error .......... and check this
http://www.experts-exchang
Work for 9646 as this can be a major cause for Disconnection issues
http://www.experts-exchang
Business Accounts
Answer for Membership
by: leakim971Posted on 2009-11-04 at 19:06:14ID: 25746423
Hello Nordicit,
Run Exchange BPA on your Exchange server : http://www.microsoft.com/d
Regards.