Question

Outlook Anywhere from outside does not work

Asked by: Pro4ia

Experts,

I am trying to troubleshoot my Outlook Anywhere from outside my network.  When I try to use the Autodiscover by entering in my name, e-mail address and password, I get prompted for a username & password.  After entering the credentials I get a pop-up saying "The action cannot be completed.  The connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."

When I enter in settings manually - I get the same message.

Internally, everything works ok including Autodiscover.

It is a single Exchange server and I have ports 80 and 443 forward to it.  OWA works fine from outside.

When I run an Outlook Anywhere test from https://www.testexchangeconnectivity.com/
Everything passes except the last step -

 Testing Http Authentication Methods for URL https://email.domain.com/rpc/rpcproxy.dll
  Http Authentication Test failed
   Additional Details
  A Web Exception occurred because an HTTP 404 - NotFound response was received from IIS7  
 

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Asked On
2009-11-10 at 12:35:28ID24888536
Tags

Exchange 2007

,

Outlook Anywhere

,

RPC

,

Autodiscover

Topic

Exchange Email Server

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Answers

 

by: Pro4iaPosted on 2009-11-10 at 12:37:39ID: 25789549

Autodiscover test from https://www.testexchangeconnectivity.com/ passes.

 

by: wilnitecbizPosted on 2009-11-10 at 12:57:34ID: 25789750

Disable IPv6 on the Exchange server. See the following KB article: http://technet.microsoft.com/en-us/library/cc671176.aspx

 

by: Narayan_singhPosted on 2009-11-10 at 13:01:14ID: 25789787

Make sure you have Rpc proxy component installed ,you are getting  HTTP 404 not found.make sure you have Rpc virtual directory in IIS .incase of SBS 2008 it will be installed on Default website make sure it is running.

Make sure rpc virtual directory have basic authentication.

 

by: Pro4iaPosted on 2009-11-10 at 13:01:49ID: 25789792

That's the first thing I tried -
http://support.microsoft.com/kb/929852

I believe I currently have it disabled..

 

by: Pro4iaPosted on 2009-11-10 at 13:13:51ID: 25789930

Narayan, good catch.  I should have checked that.  I got further this time with the test.

Attempting to ping RPC Endpoint 6001 (Exchange Information Store) on server EX.domain.com
  Failed to ping Endpoint
   Tell me more about this issue and how to resolve it
   Additional Details
  RPC_S_SERVER_UNAVAILABLE error (0x6ba) was thrown by the RPC Runtime  
 
I am looking into this issue as we speak.

 

by: Narayan_singhPosted on 2009-11-10 at 13:31:23ID: 25790100

Resatrt Exchange service host service and check for valid posrt if they are there
start >regedit >HKLM >Software >Microsoft > Rpc >RpcProxy>ValidPorts
Check if the value is stamped

it should be something like
Netbiosof Mailboxserver:6001-6002;Fqdnof Mailboxserver:6001-6002;Netbiosof Mailboxserver:6004;Fqdnof Mailboxserver:6004

and make ports are listening on the following service
6001 store.exe
6002 lsas.exe
604 mad.exe

 

by: shauncroucherPosted on 2009-11-10 at 13:52:17ID: 25790283

 

by: Pro4iaPosted on 2009-11-10 at 14:00:00ID: 25790354

checked the ports and it looked good.  I resolved the RPC_S_SERVER_UNAVAILABLE error (0x6ba) was thrown by the RPC Runtime by editing the hosts file removing the IPv6 loopback entry.

 

by: gk2incPosted on 2011-02-10 at 17:42:36ID: 34867741

I am having this identical problem.  But I don't understand what I am supposed to look for or exactly add to the hosts file.  

Here is what I get from testexchangeconnectivity.com:

Testing the Name Service Provider Interface (NSPI) on the Exchange Mailbox server.
  An error occurred while testing the NSPI RPC endpoint.
   Test Steps
   Attempting to ping RPC endpoint 6004 (NSPI Proxy Interface) on server exchange.activedirectoy.com.
  The attempt to ping the endpoint failed.
   Tell me more about this issue and how to resolve it
   Additional Details
  The RPC_S_SERVER_UNAVAILABLE error (0x6ba) was thrown by the RPC Runtime process.
 
 
 

 

by: gk2incPosted on 2011-02-10 at 18:08:57ID: 34867850

Got it figured out, followed the instructions (after reading them) and the hosts file is what resolved my problem.

20120131-EE-VQP-002

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