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Glenn MFlag for United States of America

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Problems with Exchange 2007 Unified Messaging - Recording Your Name

Enviroment:
MS Exchange 2007, SP1
Cicso Unified Communications Manager 7.1
Windows 2008 R2


Symptoms:
After recording your name, and hitting 1 to accept it, the system attendant indicates:
"Sorry, A system errors occurred"


When going to the event log on the Unified Server, the following two events are logged:
Source: MSExchange Unified Messaging
EVTID: 1078

The Unified Messaging worker process is attempting to recover from an exception "Microsoft.Exchange.UM.UMCore.HeavyBlockingOperationException: An exception was thrown during a remote procedure call or other significant system request. ---> System.TypeInitializationException: The type initializer for 'Microsoft.Exchange.UM.UMCore.WmaWriter' threw an exception. ---> System.DllNotFoundException: Unable to load DLL 'WMVCore.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   at Microsoft.Exchange.UM.NativeMethods.WMFSDKWrapper.WMCreateProfileManager(IWMProfileManager& ppProfileManager)
   at Microsoft.Exchange.UM.UMCore.WmaWriter..cctor()
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.UM.UMCore.WmaWriter..ctor(String outputFile, WaveFormat waveFormat)
   at Microsoft.Exchange.UM.UMCore.ADGreeting.Put(String sourceFileName)
   at Microsoft.Exchange.UM.UMCore.PersonalOptionsManager.SaveGreeting(IGreeting g)
   at Microsoft.Exchange.UM.UMCore.PersonalOptionsManager.ExecuteAction(String action, BaseUMCallSession vo)
   at Microsof" that was encountered during a  call with ID dd1a980-afc180e8-4-a04020a@10.2.4.10.

Source: MSExchange Unified Messaging
EVTID: 1159
The call with ID "dd1a980-afc180e8-4-a04020a@10.2.4.10" was disconnected by the Unified Messaging server because of a system error.




Additional Information:
You can record greetings and leave messages without the voice error or these events popping in the event viewer.
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Has anyone see this issue and how did you resolve it?
ASKER CERTIFIED SOLUTION
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asdlkf

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