Link to home
Start Free TrialLog in
Avatar of tlcsupport
tlcsupportFlag for United Kingdom of Great Britain and Northern Ireland

asked on

Error upgrading Exchange to sp3

Hi,

I'm having trouble installing exchange service pack 3 for a small business server 2008, error logs:
Summary: 4 item(s). 1 succeeded, 3 failed.
Elapsed time: 00:01:09
Organization Prerequisites
Completed
Elapsed Time: 00:00:13
Hub Transport Role Prerequisites
Failed
Error:
Setup cannot continue with the upgrade because the 'console' (Windows SBS Console) process (ID: 13220) has open files. Close the process and restart Setup.
Error:
Setup cannot continue with the upgrade because the 'DataCollectorSvc' () process (ID: 2056) has open files. Close the process and restart Setup.
Elapsed Time: 00:00:20
Client Access Role Prerequisites
Failed
Error:
Setup cannot continue with the upgrade because the 'console' (Windows SBS Console) process (ID: 13220) has open files. Close the process and restart Setup.
Error:
Setup cannot continue with the upgrade because the 'DataCollectorSvc' () process (ID: 2056) has open files. Close the process and restart Setup.
Elapsed Time: 00:00:18
Mailbox Role Prerequisites
Failed
Error:
Setup cannot continue with the upgrade because the 'console' (Windows SBS Console) process (ID: 13220) has open files. Close the process and restart Setup.
Error:
Setup cannot continue with the upgrade because the 'DataCollectorSvc' () process (ID: 2056) has open files. Close the process and restart Setup.
Elapsed Time: 00:00:17
Avatar of sunnyc7
sunnyc7
Flag of United States of America image

a) You cannot install Exchane 2007 SP2 on SBS 2008 without making some changes first.
Check this
http://support.microsoft.com/default.aspx?scid=kb;EN-US;973862

then you have to use this tool:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;974271

PS:
Exchange 2007 SP3 is out. Please consider install SP3
http://www.microsoft.com/downloads/details.aspx?FamilyID=1687160b-634a-43cb-a65a-f355cff0afa6&displaylang=en

You will have to make these changes above anyway.

And here's a guide on how to do that.
http://www.sbsfaq.com/?p=2140

hope this helps.
Avatar of micahsdad1402
micahsdad1402

Sorry, above comment is not correct. You don't need to use the wrapper for SP3.

All you have to do is stop the Windows SBS Manager Service prior to the install.
I checked with MS PSS - they specifically mentioned you need the registry changes

http://support.microsoft.com/default.aspx?scid=kb;EN-US;973862
Sorry, I just got the error, stopped the Windows SBS Manager Service, and then the SP3 install worked fine. Didn't do any registry changes. All that stuff was for SP2.
Avatar of tlcsupport

ASKER

I've tried stopping Windows SBS Manager service and retrying setup, came with following error:
Setup cannot continue with the upgrade because the 'beremote' () process (ID: 2000) has open files. Close the process and restart Setup.
Summary: 4 item(s). 1 succeeded, 3 failed.
Elapsed time: 00:00:30


Organization Prerequisites
Completed

Elapsed Time: 00:00:11


Hub Transport Role Prerequisites
Failed

Error:
Setup cannot continue with the upgrade because the 'beremote' () process (ID: 2000) has open files. Close the process and restart Setup.

Elapsed Time: 00:00:06


Client Access Role Prerequisites
Failed

Error:
Setup cannot continue with the upgrade because the 'beremote' () process (ID: 2000) has open files. Close the process and restart Setup.

Elapsed Time: 00:00:05


Mailbox Role Prerequisites
Failed

Error:
Setup cannot continue with the upgrade because the 'beremote' () process (ID: 2000) has open files. Close the process and restart Setup.

Elapsed Time: 00:00:06
ASKER CERTIFIED SOLUTION
Avatar of micahsdad1402
micahsdad1402

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial