me22a
asked on
Scanner (MFC) sending scans via email to internal users, not working with Exchange 2010 / SBS 2011
Since moving to SBS 2011 (inc Exchange 2010 SP1) our multifunction scanner/printer will no longer send emails to users. It gives a "SMTP Server has a problem" error.
Kyocera are not offering any help or documentation.
I managed to fumble my way through and got it working by setting up
Server Config / Hub Transport / Receive Connectors /
and set up a connector specifically for the scanner.
Firstly I wanted to double check if this was the correct thing to do?
Secondly, now I am having issues sending any attachments bigger than 500kb (0.5mb). As far as I can see all the limits are set to 20mb.
Can anyone shed light on to were its being blocked?
The error message I get from scanner is "Email size exceeds send capacity limit"
Im 90% sure this is an exchange issue as I've never had this before.
Kyocera are not offering any help or documentation.
I managed to fumble my way through and got it working by setting up
Server Config / Hub Transport / Receive Connectors /
and set up a connector specifically for the scanner.
Firstly I wanted to double check if this was the correct thing to do?
Secondly, now I am having issues sending any attachments bigger than 500kb (0.5mb). As far as I can see all the limits are set to 20mb.
Can anyone shed light on to were its being blocked?
The error message I get from scanner is "Email size exceeds send capacity limit"
Im 90% sure this is an exchange issue as I've never had this before.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
double checked and I have set all limits 15mb and over... will try other avenues...
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
yeah checked everything there, there isnt even a place where you can set that limit.
ASKER
The error the scanner is giving me is "Email of sender is over limit"
I have the scanner set to use my email address. And my limits are set high. I've tried another users email account and it gives the same error. (Not even sure if this has anything to do with it).
Any other thoughts?
I have the scanner set to use my email address. And my limits are set high. I've tried another users email account and it gives the same error. (Not even sure if this has anything to do with it).
Any other thoughts?
If the error is on the scanner then it's almost certain that the limit is set by the scanner. Just about every email scanner lets you set it. If you give us the model number, someone may be able to tell you how to set it.
As it's a limit on the sender, the limits on your email account are irrelevant.
As it's a limit on the sender, the limits on your email account are irrelevant.
ASKER
Its a Kyocera KM-C2525E
Im on the phone with them now, but they have not been able to help yet...
Im on the phone with them now, but they have not been able to help yet...
BTW, here's how you do it on the KM5050:
http://www.copytechnet.com/forums/kyocera-mita-copystar/14108-km-5050-scan-email-issues-error-2204-a.html
And here's the KM2050:
http://www.copytechnet.com/forums/kyocera-mita-copystar/31513-km-2050-data-capacity-over-limit-send-email-scanning.html
http://www.copytechnet.com/forums/kyocera-mita-copystar/14108-km-5050-scan-email-issues-error-2204-a.html
And here's the KM2050:
http://www.copytechnet.com/forums/kyocera-mita-copystar/31513-km-2050-data-capacity-over-limit-send-email-scanning.html
And this manual is for the KM1820. See pg 17:
http://www.kyoceramita.co.uk/dlc/gb/documentation/installationmanual/ns-fs-1118mfp-ig-uk.-downloadcenteritem-Single-File.downloadcenteritem.tmp/NS-FS-1118MFP-IG-UK.pdf
http://www.kyoceramita.co.uk/dlc/gb/documentation/installationmanual/ns-fs-1118mfp-ig-uk.-downloadcenteritem-Single-File.downloadcenteritem.tmp/NS-FS-1118MFP-IG-UK.pdf
ASKER
I got it working by logging into the command center (not same ip login as scanner) and I found another IP address still pointing to the old server.
I updated this and it seems to have fixed the problem. Oh.. and turned off and back on again.
Very odd as it has nothing to do with send size??
I think it was just a stupid kyocera bug personally.
I updated this and it seems to have fixed the problem. Oh.. and turned off and back on again.
Very odd as it has nothing to do with send size??
I think it was just a stupid kyocera bug personally.
ASKER
Answers did help, but I found problems in other area's that seemed to have solved it.
Oops, I missed your last comment. The manual in the link below is for the KM-C2525E. Scroll to " Advanced Operation for Kyocera KM-C2525E / KM-C3225E / KM-C3232E / KM-C4035E" and click View All. Then look through the list for "Send e-mail Setting". Clicking on that will give you page 186 of the manual, with the instructions. You can also download the full manual.
http://www.retrevo.com/support/Kyocera-KM-C2525E-Multifunction-Printers-manual/id/9781dj591/t/2/
http://www.retrevo.com/support/Kyocera-KM-C2525E-Multifunction-Printers-manual/id/9781dj591/t/2/
Our comments keep crossing. What did you do to fix it?
Forget my last comment. I scrolled back and saw what you did. Make sure you accept your own solution and get your points refunded!
Thanks for the points, but you found the real fix yourself...
ASKER
I am still have issues with the size thing. Im pretty sure everything is set to 10,000kb. I may have missed something will try look else where. I think its an exchange this because I didn't have these issues before.