vizoita
asked on
Out of office settings cannot be displayed in outlook outside of network.
Dear Experts,
I have a problem with out of office assistant in outlook 2007 sp3 when pc is outside of the company network, on the inside everything is happy.
On the outside when i try to open Out of Office assistant i get an error message " your out of office assistant cannot be displayed, because the server is currently unavailable. try again later.
The exchange 2007 is a recent install by me and this problem existed from the binging of the install.
The exchange is a typical install: "all rolls in one" , no edge server.
The auto discover feature works fine inside\outside when configuring outlook accounts.
UCC SSL cert is present.
i ran "test email autoconfiguration" util in outlook just for "use autodiscover" and
under the results tab oof line pointed to "https://exchangesvr.domain01.local/ews/exchange.asmx"
The "exchangesvr" is the name of the server where exchange resides and the domain01 is a local ad domain.
the mx record points to mail.fcma-ma.com.
i think the problem is because oof is calling for Exhangesvr.domain01.local which is not present because the pc is outside of network?????? if that the problem then how do i fix this???
Thanks in advance.
I have a problem with out of office assistant in outlook 2007 sp3 when pc is outside of the company network, on the inside everything is happy.
On the outside when i try to open Out of Office assistant i get an error message " your out of office assistant cannot be displayed, because the server is currently unavailable. try again later.
The exchange 2007 is a recent install by me and this problem existed from the binging of the install.
The exchange is a typical install: "all rolls in one" , no edge server.
The auto discover feature works fine inside\outside when configuring outlook accounts.
UCC SSL cert is present.
i ran "test email autoconfiguration" util in outlook just for "use autodiscover" and
under the results tab oof line pointed to "https://exchangesvr.domain01.local/ews/exchange.asmx"
The "exchangesvr" is the name of the server where exchange resides and the domain01 is a local ad domain.
the mx record points to mail.fcma-ma.com.
i think the problem is because oof is calling for Exhangesvr.domain01.local which is not present because the pc is outside of network?????? if that the problem then how do i fix this???
Thanks in advance.
Hi vizoita,
A couple of questions for us to troubleshoot this:
Let me know on the above and we can then troubleshoot the appropriate avenue further, if necessary.
-Matt
A couple of questions for us to troubleshoot this:
do you have a trusted SSL certificate (from an external company like GoDaddy or Verisign) installed on your Exchange Server?
have you configured your web services URL for external access?
The Out-of-Office assistant in an Exchange/Outlook 2007+ environment is based around the Exchange Web Services API, which means the Autodiscover service needs to send down a URL to the Outlook client in order for it to talk to the Exchange web interface. If Outlook receives the wrong URL or it tries to connect and gets a certificate error, it is going to cause you numerous issues with Out-of-Office, the Availability service (for calendaring) and various other things.Let me know on the above and we can then troubleshoot the appropriate avenue further, if necessary.
-Matt
ASKER
Matt,
I do have a trusted ssl cert. in place from godaddy.
As far as confgiuring web services, i confgiured OWA and outlook anywhere that works inside and outside.... well i have a problem with the outlook anywhere. When i add exchange user in outlook on the inside and use autodiscover it works but the server name it picks is "exchangesvr.domain01.loca l. The problem is if i take the pc outside of the network obviously it will not work. If i add an exchange user to outlook on the outside using autodiscover then it picks "mail.fcms-ma.com"
Victor
I do have a trusted ssl cert. in place from godaddy.
As far as confgiuring web services, i confgiured OWA and outlook anywhere that works inside and outside.... well i have a problem with the outlook anywhere. When i add exchange user in outlook on the inside and use autodiscover it works but the server name it picks is "exchangesvr.domain01.loca
Victor
ASKER
abbasiftt,
configured the server fallowing the txt file and created An A record in my internal DNS and still the OOF is not working . Also noticed that on the outside when i click send recieve it hangs saying" offline address book connecting to the exchange server" and just sits there..
configured the server fallowing the txt file and created An A record in my internal DNS and still the OOF is not working . Also noticed that on the outside when i click send recieve it hangs saying" offline address book connecting to the exchange server" and just sits there..
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ASKER
Matt,
OOF is working as soon as i added autodiscover.domain.com in ur internal dns to point to internal ip.
Thank you very much.....
Victor
OOF is working as soon as i added autodiscover.domain.com in ur internal dns to point to internal ip.
Thank you very much.....
Victor
This is for Exch2007 but the same config for 2010.
There is a txt file. download that configure your server accordingly
https://www.experts-exchange.com/questions/27630546/Out-of-Office-Assistant-Exchange-2007.html
Try creating an A record 'autodiscover.domain.com' pointing to your external server IP as well