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Real-One

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Exchange 2010 SP3 installation "Couldn't remove product with code"

Hi All,

today we trying to install the service pack 3 for Exchange 2010 running on Windows server 2008 R2. The install on the first CAS server was completed without error. But when we trying to upgrade the second CAS server, we got a error:

[04-21-2013 09:09:37.0608] [0] Setup will run the task 'uninstall-msipackage'
[04-21-2013 09:09:37.0608] [1] Setup launched task 'uninstall-msipackage -logfile 'C:\ExchangeSetupLogs\ExchangeSetup.msilog' -ProductCode '4934d1ea-be46-48b1-8847-f1af20e892c1' -PropertyValues 'BYPASS_CONFIGURED_CHECK=1 DEFAULTLANGUAGENAME=ENU''  
[04-21-2013 09:09:37.0608] [1] Active Directory session settings for 'Uninstall-MsiPackage' are: View Entire Forest: 'True', Configuration Domain Controller: DC.LAN, Preferred Global Catalog: DC.LAN, Preferred Domain Controllers: '{ DC.LAN }'
[04-21-2013 09:09:37.0608] [1] Beginning processing uninstall-msipackage -LogFile:'C:\ExchangeSetupLogs\ExchangeSetup.msilog' -ProductCode:'4934d1ea-be46-48b1-8847-f1af20e892c1' -PropertyValues:'BYPASS_CONFIGURED_CHECK=1 DEFAULTLANGUAGENAME=ENU'
[04-21-2013 09:09:37.0624] [1] Removing MSI package with code '4934d1ea-be46-48b1-8847-f1af20e892c1'.
[04-21-2013 09:09:40.0203] [1] Unexpected Error
[04-21-2013 09:09:40.0203] [1] Couldn't remove product with code 4934d1ea-be46-48b1-8847-f1af20e892c1. Fatal error during installation. Error code is 1603.
[04-21-2013 09:09:40.0203] [1] Fatal error during installation
[04-21-2013 09:09:40.0250] [1] Ending processing uninstall-msipackage
[04-21-2013 09:13:15.0532] [0] End of Setup
[04-21-2013 09:13:15.0532] [0] **********************************************

do someone know what kind of msi i missing? How can i complete the install of SP3 for Exchange 2010
Avatar of Mark Damen
Mark Damen
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I've done some reading, and it may be related to sp2 roll up update 3.  I think it was withdrawn after release, then re-released as 3 v3.  Please identify which roll up update you currently have installed.
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Real-One

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Thnx for the fast reply. We have installed rollup pack 1, 3, 4, 5v2 and 6 for sp2.
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Real-One

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Figured out with replacing the msi file