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old Address list not updating on any outlook anywhere clients

Hello guys,

I need some help with a tricky address list.

Basically I deleted the address list, created a new one and I still see the old (not updated) address list. If I connect in OWA everything is ok,

Using Outlook 2010 or 2013 the same results.
Exchange 2010 on the server with custom Address Book Policies for each department.

Created multiple local profiles and also tried from multiple user accounts, same results.

What can we do?

Thanks,
Alex

SOLUTION

dsnegi_25dec

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Lord_aLi112

ASKER

Hello,

1 & 2. As you can see in the printscreen attached on outlook if I go to send and receive, download address book I can see the only the old address list.

If I go in exchange power shell and do get-address list, I cannot see the old address because I personally deleted it.

Outlook anywhere is not in sync with exchange server somehow. Created a lot of new profiles with more users. nothing changed.

3. Yes, with Update-OfflineAddressBook, even updated the server, we have this problem for many month

4. oab distribution:

5, please be more specific
6. restarted the service and also the server, nothing changed
7. Autodiscover is ok, just did and testexchangeconnectivy and all is green.

8. oab properties

please advise, this is driving us crazy :) for the last half of year

dsnegi_25dec

5, please be more specific :- open outlook & below task bar you will outlook logo press control double click on outlook icon you will see test-email configuration put your A/C details over there & check if you see any error

4 :- Can you check on all client support

ASKER CERTIFIED SOLUTION

Lord_aLi112

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Lord_aLi112

ASKER

I've requested that this question be closed as follows:

Accepted answer: 0 points for Lord_aLi112's comment #a39716240
Assisted answer: 500 points for dsnegi_25dec's comment #a39713360

for the following reason:

The community provided some steps and we added our own knowledge.

dsnegi_25dec

What you have done extra please share

Lord_aLi112

ASKER

Basically i tried all the methods described above and they did not worked for us.
After I fixed all the server settings we saw that nothing changed on the client side.
Next day everything was ok after we had reset the local profiles.

Lord_aLi112

ASKER

My final comment has the full details to resolve the problem.