BES: Unable to Sync Calendar from BB to BES : Blackberry, Enterprise Server

May 9, 2008 09:04am pdt

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03.27.2008 at 02:18AM PDT, ID: 23273331

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8.1

BES: Unable to Sync Calendar from BB to BES

Zones: Blackberry Operating System, Exchange Email Server, Blackberry Programming

Tags: Blackberry, Enterprise Server

Need help with BES!

I have configured as per their instructions on a WIndows XP system. Works great on everything except the Calendar sync from the BB handheld to the BES, the reverse is ok!

This is driving me insane and I cannot figure out why that is the case.

I originally posted my help at Crackberry without much help!
http://forums.crackberry.com/f5/wireless-calendar-sync-help-1840/

Here is an over view from that thread:
BES v4.1.4.15
Exchange 2003 SP2
8100 Pearl (and other phones all same problem)
Wireless Sync ON

The Problem is:
Email Sync 2-way is ok
Calendar: BB -> Outlook 2003 ==> FAILS
Calendar: Outlook 2003 -> BB ==> No Problems

Doc ID : KB13407

This outlined the issue with CDO.dll NOT being registered. Well, this CDO is registered on both the BES and the Exchange server. Downloaded the CDO from a DLL repository and still does not make any difference.

I get the following error from the BES Log File:

[30000] (12/06 21:23:16.561):{0x118} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BESSERVER Agent 1 (Application Event Log on BESSERVER) | 12/06/2007 21:23:16 (AFFF4EF8) -> {john@mycompany.com} Synchronize() failed: ERR_FAIL, Tag=30131

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Question Stats

Zone: Software

Question Asked By: InexperiencedPorkRoll

Solution Provided By: Kurt_Braeckmans

Participating Experts: 1

Solution Grade: A

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03.27.2008 at 02:59AM PDT, ID: 21219796

Rank: Master

Kurt_Braeckmans:

Is the version of CDO.dll on the bes the same as on the exchange?
If not you can have problems syncing.
Make always sure that the patching of BES and exchange is the same.

Can you verify this:
On the BB open the "Calendar" then goto "Options"
"Wireless Synchronization" should be "Yes", if not change the option to "Yes".
If the option is "Yes" then change the option to "No", wait 1 minute and change the option back to "Yes".
This will trigger the resynchronization of the "Calendar"

03.27.2008 at 03:48AM PDT, ID: 21220000

InexperiencedPorkRoll:

Hi Kurt,

The file is the same on both the BES and the Exchange found:
C:\Program Files\Exchsrvr\bin\CDO.dll --- v5.5.2176.0

In terms of the BB, I do not have a BB at the moment, although will try tomorrow afternoon. I copied the same CDO file and restarted both the Excahgne store and the BES system itself to make sure, still no go.

What did you mean by "patching of BES and exchange is the same"?

03.27.2008 at 05:28AM PDT, ID: 21220541

Rank: Master

Kurt_Braeckmans:

Microsoft patching.
When I do microsoft updates on the exchange servers, I apply the same patches on the BES.

03.27.2008 at 05:48AM PDT, ID: 21220687

InexperiencedPorkRoll:

Yes, I usually do the patching at the same time, and generally both with the same patches - of course this will differ as the exchange is on server 03 and BES on XP. I know it is possible as many other people have done it before.

I refollowed all the steps as per the instructions - it "seems" correct, so I am still stumped. I am sure that it was something simple that I missed because of my over eagerness to install and configure, and now paying for it.

03.27.2008 at 06:22AM PDT, ID: 21220992

Rank: Master

Kurt_Braeckmans:

Can you wipe 1 of the devices and then reactivate it again?

03.27.2008 at 06:47AM PDT, ID: 21221246

InexperiencedPorkRoll:

Did better, I got a "new" device that has never been activated on our server and again it was the same. There are now 7 BBs for which were 5 when I originally set up the BES. Since adding the 2 new devices, both were still unable to sync correctly.

04.03.2008 at 04:47AM PDT, ID: 21271470

Rank: Master

Kurt_Braeckmans:

Did you try this:
Can you verify this:
On the BB open the "Calendar" then goto "Options"
"Wireless Synchronization" should be "Yes", if not change the option to "Yes".
If the option is "Yes" then change the option to "No", wait 1 minute and change the option back to "Yes".
This will trigger the resynchronization of the "Calendar"

04.03.2008 at 04:49AM PDT, ID: 21271485

Rank: Master

Kurt_Braeckmans:

When you retried to activate the user on the BB, did you delete and recreate the user on the BES?

04.07.2008 at 05:52AM PDT, ID: 21296334

InexperiencedPorkRoll:

Hi Kurt, Sorry for the delay.

I have done the wireless check and done the disable/enable option - No go, although I did not do it for a minute, so I will try that next time Im at the office, should be in the next couple days.

I had to create a new user that joined the company using an existing BB - I had to wipe that unit and start from fresh and reactive that BB - still no go

04.07.2008 at 06:14AM PDT, ID: 21296501

Rank: Master

Kurt_Braeckmans:

For that specific user can you find something in the event logs?

04.14.2008 at 04:51PM PDT, ID: 21354969

InexperiencedPorkRoll:

Hi Kurt,

Here are all the Event Logs relating to the BB.

Get a hell of alot of the 20000 and 20460 errors. I know it has something to do with the DLL and communication with the Exchange server as I gathered from the logs that the BB units are trying.

As mentioned above, I have tried the different versions of dll, although all without any success - or should I just try them again to be sure?

         
           
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             Event Type:	Warning
Event Source:	BlackBerry Controller
Event Category:	None
Event ID: 	20000
Date:		15/04/2008
Time:		12:00:09 AM
User:		N/A
Computer: 	BESSERVER
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [CFG] Controller won't generate userdump files. Userdump.exe not found..
 
****************************************************
 
Event Type:	Warning
Event Source:	BlackBerry Messaging Agent BESSERVER Agent 1
Event Category:	None
Event ID: 	20216
Date:		13/04/2008
Time:		7:25:08 PM
User:		N/A
Computer: 	BESSERVER
Description:
{Frank@mycompany.com.au} Synchronize() failed: ERR_FAIL, Tag=56751
 
****************************************************
 
Event Type:	Warning
Event Source:	BlackBerry Dispatcher BESSERVER
Event Category:	None
Event ID: 	20460
Date:		13/04/2008
Time:		2:42:24 AM
User:		N/A
Computer: 	BESSERVER
Description:
[SRP] Connection failed
 
****************************************************
 
Event Type:	Warning
Event Source:	BlackBerry Dispatcher BESSERVER
Event Category:	None
Event ID: 	20000
Date:		13/04/2008
Time:		2:42:24 AM
User:		N/A
Computer: 	BESSERVER
Description:
SRPClient::Connect: Error calling host "localhost" [127.0.0.1] (0)
           
         

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04.22.2008 at 12:59AM PDT, ID: 21408856

Rank: Master

Kurt_Braeckmans:

The error 20460 means that you've lost the connection with the RIM's SRP. This can be due to network traffic.

Is the exchange mailbox not corrupt, maybe there is something corrupt that blocks the wireless sync of the calender

Assisted Solution

04.22.2008 at 09:25PM PDT, ID: 21417777

InexperiencedPorkRoll:

I do not believe that the exchange database could be corrupt, although I will perform a check after hours to ensure that is the case - possibly do a defrag in the process.

What other "something" could it be though as I am no expert with BES/BBs. I know there is no problem on the exchange side as all calendar functionalities work with Outlook/Webmail etc etc, and the fact that the calendars can be updated from Outlook to the BB, just not the reverse.

Could it be still something about the CDO.dll files as you say that the connections are not being made?

05.07.2008 at 06:12AM PDT, ID: 21515994

InexperiencedPorkRoll:

Hi Kurt,

I did a defrag and integrity check of the edb file and no faults were found and the problem still exsits.

I believe it is related to what you initially said with error 20460 :
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [CFG] Controller won't generate userdump files. Userdump.exe not found..

As the above message had issues relating to not having the registry info or DLL.

So how the hell do I find out what it does/does not have?

05.07.2008 at 06:30AM PDT, ID: 21516156

Rank: Master

Kurt_Braeckmans:

I'm out of options, I thinks it's time to call RIM for support.

Accepted Solution

20080236-EE-VQP-29 / EE_QW_2_20070628