Question

554 mail rejected for policy reasons

Asked by: krais99

I have a client who's email server stopped receiving email yesterday.  They had an external email server that provided anti-spam and anti-virus scanning before delivering the email to their Domino server.  I thought that the problem might be the external server, so I modified the MX records for their domain to point the email directly to the Domino server.  Same problem as before..

This is the non-delivery report that I receive when I attempt to send a test email to my client:

Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 9/8/2007 8:43 PM

The following recipient(s) could not be reached:

  clien@clientsdomain.com on 9/8/2007 8:42 PM
  The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.
  < mail.clientsdomain.com #5.0.0 SMTP; 554 Mail from myself@mydomain.com rejected for policy reasons.>

To my knowledge, there has been no configuration changes done to the server.  

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Asked On
2007-09-08 at 18:48:29ID22815688
Tags

policy

,

rejected

,

554

,

mail

,

reasons

Topics

Lotus Domino Email Server

,

Lotus Notes

Participating Experts
2
Points
500
Comments
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Answers

 

by: marilyngPosted on 2007-09-09 at 08:25:33ID: 19857023

Hmm... can you check mail.box on the server to see if dead mail is building up?  
What version of Notes?  It looks like R5..

See this:
http://www-1.ibm.com/support/docview.wss?uid=swg21101300

Or this:
http://www-1.ibm.com/support/docview.wss?uid=swg21223222

It could be that someone updated the server document, but didn't bump the server, so they thought that their changes were OK.   When the server was bumped, the changed kicked in and now the server is denying messages.

Also, I had this happen when someone reconfigured the firewall mail settings, so the firewall was yanking mail as it was being delivered to the mail server.  If you can view the Domino server logs for the dates and times your test mail was sent, then you can learn a few things.

If the firewall yanked it, then the log reads something like:

10:00:00 AM GMT  thisDomain.com connected
10:00:00 AM GMT  thisDomain.com (0) messages received.

If Notes is rejecting as per mail configuration document:
10:00:00 AM GMT  thisDomain.com connected
10:00:00 AM GMT  thisDomain.com message 123456  Error 554 Rejected for policy reasons.

then you need to look at the two links above and check the configuration documents for a misplaced "*" which means deny mail from all sources.

I'm sure other EE experts will chime in with other suggestions.

 

by: krais99Posted on 2007-09-09 at 16:02:02ID: 19858206

Thanks for the reply.  I found out why it was denying incoming mail.  Symantec Premium Anti-spam got hosed and started rejecting everything.  I ended up having to reinstall Symantec completely and all is well now.

 

by: marilyngPosted on 2007-09-09 at 17:06:07ID: 19858337

Ah, well, you could have asked customer service to delete the question for you.

The anti-spam software will do that, won't it?   Glad you got it worked out, though.

 

by: JoseZaldPosted on 2009-07-19 at 22:16:39ID: 24892533

Thanks for posting this URL:

http://www-01.ibm.com/support/docview.wss?uid=swg2122322

I had the Global Document missing!

All is good again!


20120131-EE-VQP-002

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