The correct address specified for the internet address in both my location doc and person doc, any other ideas?
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Lotus Notes 7 and 'Send copy to' not working
We're having problems with T-mobile BIS and POP3 so t-mobile has recommended that we try and use a rule to 'send copy to' the users tmobile address.
I've got the rule setup, however it doesn't work, at least not completely. When a new message arrives, I can see that it is marked as forwarded. The message never shows up at the specified recipient and upon investigation I find that in the log the 'Auto forward' occurred, but it sends it from my username without the domain, so if the message was originally sent to fred@work.com or fred.holmes@work.com the auto forward will say "auto forwarded by fred to mypersonaladdress@gmail.co
Error transferring message 0sfsfe3 via SMTP to gmail.com 555 fully qualified email address required (#5.5.1)
An agent won't work for this because I need to retain the original sender.
OK people, play hard and have fun!
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Answers
I will admit to plagiarizing some IBM technotes here but I ran into similar things in the past:
Try to use a Simple Action
This method will populate the From field with the mail file owner name and there will be no Principal field. The memo received will look similar to a forwarded message. A reply to the memo would be addressed to the From field name (mailfile owner).
a) Click Add Action and select the action, "Send Mail Message".
b) In the To field, enter the address to which you want to forward.
c) Enable the checkbox for "Include a copy of the document in the message".
d) Next to the Subject line, click More.
e) In the Subject entry, select Formula. For the formula, enter Subject (no quotes), or optionally use the following (to reflect that it is a forwarded document): "Fwd: " + Subject.
Or try using code:
This method will populate the From field with the mail file owner name and the Principal field will retain the original sender's name. A reply to the memo would be addressed to the Principal field name (original sender).
a) The code is placed within the Initialize event.
b) The Send call below must be modified so that the forwarding address is passed in the second parameter.
NOTE: The script below is a sample provided to illustrate one way to approach this issue. In order for this example to perform as intended, the script must be laid out exactly as indicated below. Product Support cannot customize this script for a customer configuration.
Dim s As New NotesSession
Dim db As NotesDatabase
Dim doc As NotesDocument
Dim newdoc As notesdocument
Set db=s.currentdatabase
Set doc=s.documentcontext
Set newdoc = db.CreateDocument
Call doc.CopyAllItems(newdoc, True)
newdoc.subject="Fwd: "& newdoc.subject(0)
newdoc.copyto=""
Call newdoc.send(False, "<email address>")
Thanks for the time guys, but since this wasn't working, we ended up going the alternate route. I had started investigating this because my users Blackberry Internet Service account was failing, and his carrier was telling him that our POP3 service was timing out. Turns out that Lotus Notes uses a hidden POP3 view for POP3 downloads, not just the inbox which is normal for a lot of other platforms. Having been around a while, my user had over 10K messages that BIS had to parse, and therefore timed out. In another question, I learned of a way to limit the POP3 view to display just a certain period of emails, in our case I just display the last months worth, and it has worked well ever since. The only problem with this is that we'll have to remember to make the change if we ever replace/refresh his mail template.
So I wasn't ever able to get the auto copy to work, but I have a solution. Thank you experts for your time.
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by: SysExpertPosted on 2008-12-31 at 09:14:33ID: 23271426
1) Make sure that you have the correct smtp address fred.holmes@work.com in your local Location doc and in the Person DOc on the Server ( Domino Directory )
I hope this helps !