Question

Lotus notes user cannot see one other user's free/busy time

Asked by: Bill_Fleury

Hi All,

I have a user (USER A) that cannot see another user's (USER B)free/busy time in their calendar.  When scheduling it shows "no info" for all times.  USER A can see all other users free/busy time, and all users can see USER B's free/busy time.  The problem only exists when USER A tries to see USER B's free/busy.

I have checked that USER B has "everyone may see my schedule information" and there are no strange settings.  I have deleted the cache on USER A's computer and rebuilt USER A's client but the problem still persists.  Does anyone have any idea?

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Asked On
2009-03-27 at 14:12:19ID24272696
Tags

Lotus Notes

Topics

Lotus Domino Email Server

,

Lotus Notes

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2
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190
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Answers

 

by: SysExpertPosted on 2009-03-28 at 20:13:28ID: 24011306

CHeck the ACL of the Mail DB as well as the delegation options

I hope this helps !

 

by: Bill_FleuryPosted on 2009-03-29 at 12:09:46ID: 24014031

ACL and delegation options are both normal.  

 

by: sjef_bosmanPosted on 2009-04-01 at 06:22:28ID: 24038787

User A is in the ACL by name? Or inside a group? If he's in it by name, check that Read Public Documents is enabled for him.

 

by: Bill_FleuryPosted on 2009-04-01 at 06:39:16ID: 24038972

User A shouldn't have to be in the ACL at all as it's only the public free busy data that I'm trying to read which is stored on the server in the clubusy.nsf database.  All other users can see User B's free busy data and they are not in his ACL.

 

by: sjef_bosmanPosted on 2009-04-01 at 08:13:23ID: 24040013

Ah, okay, I understand... And all users (including user A) have identical rights to clubusy.nsf ? Is there maybe a difference in the replicas of clubusy.nsf in the cluster?

What if user A tries on a different workstation?

 

by: Bill_FleuryPosted on 2009-04-01 at 08:50:59ID: 24040481

That's the interesting thing, it seems to follow that user's id around, he's received an entirely new computer since the problem started.  I don't think there should be anything different with the clubusy.nsf replicas, as I have even gone so far as to shut down both servers in the cluster, delete clubusy.nsf on each, then let it rebuild when Domino started again.  It makes no sense to me how this is even possible to have happen.

 

by: sjef_bosmanPosted on 2009-04-01 at 10:42:57ID: 24041685

> That's the interesting thing...
So it's Notes and Domino, not some mishap in the Notes client. That's good! So it is user-related on the server, which leaves the following items to be checked:
- the settings in the Person document for user A (correct user
- the groups in the NAB, whether the user is exactly equivalent to other users
- the ACL settings
- and maybe others.

 

by: Bill_FleuryPosted on 2009-04-02 at 06:55:45ID: 24049825

Yeah, it's a stumper.  Everything looks normal to me.

 

by: sjef_bosmanPosted on 2009-04-02 at 07:14:20ID: 24050050

Can you ask the two users to compare the groups they are in? Open a database on the same server, then click on the permissions icon at the bottom for the dialog-box called Groups and Roles. You can obtain the same from an agent with the function @UserNamesList.

 

by: Bill_FleuryPosted on 2009-04-02 at 07:17:23ID: 24050089

When I look at them through the "manage groups" in the domino administrator, I'm not seeing anything that I wouldn't expect, they don't have identical group memberships, but they shouldn't have identical memberships as their job functions are different. (As luck would have it, one is VP of MIS, and one is VP of finance- just had to be 2 VP's having the problem!)

 

by: sjef_bosmanPosted on 2009-04-02 at 08:39:31ID: 24051072

Bad joss...

Let me summarise this all:
- A can't see B's free time
- A can see everybody else's free time
- B can see everybody's free time, including A's
- everybody else can see A's and B's free time
- all groups are set ok (visual check)
- the ACL of the busytime database is ok


I'm pretty much near Wits End, but could you try, just for the heck of it, to add A to one or more groups B belongs to. Prolly against all policies...

Here are some links I found and read:
http://www.experts-exchange.com/Q_22058091.html
http://www-10.lotus.com/ldd/nd6forum.nsf/ReleaseAllThreadedweb/0fb1f04ea0567cca852570a400758de0?OpenDocument
http://www-01.ibm.com/support/docview.wss?rs=0&uid=swg21101585
http://www.yorku.ca/computng/facultystaff/email/LotusNotes/FAQ/calendar_faq.html

The first two seem really promising! From the second, read ALL posts.

 

by: Bill_FleuryPosted on 2009-04-02 at 14:02:09ID: 24054459

Thanks! I'll have to get back to you tomorrow on what happens, busy day today!

 

by: Bill_FleuryPosted on 2009-08-22 at 11:12:20ID: 31563731

Had to create a local busytime.nsf database and let it replicate, then the problem disappeared.  Found it through one of your links.

20120131-EE-VQP-002

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