Domino 7 - No route found to domain gmail.com from server MyMailBoxServer/MymailDomain. Check Server, Connection and Domain Documents in The Domino Directory

 Hi there cpadm, ,,

First of all, as you mentioned >>>"No route found to domain gmail.com from server MyMailBoxServer/MymailDomain. Check Server, Connection and Domain Documents in The Domino Directory"<<< so is this a problem receiving and sending emails to Gmail only or to all external address ???

On the SMTP gateway( or any domino server which inbounding/oubounding emails go through go to the command prompt and type the following

telnet mail.yahoo.com 25 ,,,,,,
if you get a black screen on the CMD prompt that is ok but if you get an error of " Connection Failure" it seems to be a port issue so please refer to your Network Administrations for help


Check on all your Domino servers if any of the features of " Private whitelist", "private blacklist" or " DNS whitelist " is enabled ,,, you can refer to
http://www-12.lotus.com/ldd/doc/domino_notes/7.0/help7_admin.nsf/b3266a3c17f9bb7085256b870069c0a9/ddd27782cd22d4998525706f0065a46b?OpenDocument


Did you check the connection documents for SMTP and internet for the SMTP server ???

Check some similar cases :
http://www-01.ibm.com/support/docview.wss?uid=swg21208004
http://www-10.lotus.com/ldd/nd6forum.nsf/869c7412fe5d56b7852569fa007826e3/336fd774125c7ac88525713b002dfe95?OpenDocument

Best Wishes

Hi there cpadm,,,

Thank you very much for being nice with me and thanks  a lot for these usefull information . However, from my experince the most important things which precludes ( out bounding ) emails from going out of the ( SMTP ) mail server to the internet are as follows :

1- The SMTP connection document from your mail servers to the Internet . So check this one first

2- As I mentioned before the new features of LN7.x like " Private whitelist", "private blacklist" or " DNS whitelist " is enabled ,,, you can refer to
http://www-12.lotus.com/ldd/doc/domino_notes/7.0/help7_admin.nsf/b3266a3c17f9bb7085256b870069c0a9/ddd27782cd22d4998525706f0065a46b?OpenDocument

3- On both the hub server and the SMTP server Console do the following :
Type the command of : sh server ,,,, then press the "Pause" button and check on the field of " Pending mail" the number because this number shows if the messages are queing in the mail server or not ,,, if the number of message is a big one (70,,90,,150) this means that the emails are not finding a way out from your email so what I recommend over here is to stop the mail router ( tell router q) then restart it ( load router ) then check if the number of emails is reducing or not !!!

4-You mentioned a very important thing about a " Firewall" and most of the times it is causes some problems .
So,,, Do the emails pass through this "firewall" ???is it a Mail Security firewall ???
Did you check if it is not blocking the emails ??? Are the emails quing inside it ???
You have to check this firewall because it is the frontend of the Mailing system .

5- I just forget to ask about the Anti virus .. Do you use a Lotus Notes Anti-virus ???? if so is it configured properly??

Best Wishes

this sounds like a connection record or domain document issue rather than DNS otherwise a NDR would be returned from the outbound gateway SMTP server.
Look at your address book and see how the system is routing mail to the gateway server.

The method I have used is to have a Foreign SMTP domain document that is called TheInternet and points to internet domains *.*
A connection record on the gateway server of type = SMTP, source = gateway server, destination domain = TheInternet, connection type = direct.
Make sure you have a connection record from your mail server to your outbound SMTP gateway server that uses NRPC.
All servers should see the connection record on gateway server and route mail to that server for onward routing.

If using this system, refresh or recreate the domain and connection records in case of curruption or some other error.