Question

email relay problem because ISP limits the number of emails sent per hour

Asked by: SW111

Every now and then I need to send out about 500-1000 emails to our customers. We do this from a mail merge from our database so that all emails are customized.

The problem is that our ISP limits the number of emails sent per hour (only 100 emails per hour).

We have a postfix relay setup so that all emails are sent to this relay server and then relayed to the ISP. So I have 2 options to fix this problem:

1. get another ISP that doesnt limit the number of emails sent per hour (Can I get a  recommendation?)

2. Setup our postfix relay server so that it will "hold" all the emails that we ask it to relay, but release it at a set rate (i.e, 100 emails per hour per account) to adhere to the ISPs policy.
Can someone please help me on how to go about doing this?

For the postfix relay server, we're using ubuntu.

Thank You

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Asked On
2009-10-09 at 06:09:31ID24799066
Tags

postfix email relay limit

Topics

Postfix

,

Internet Service Providers (ISP)

,

Simple Mail Transfer Protocol (SMTP)

,

Email Servers

Participating Experts
3
Points
500
Comments
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Answers

 

by: NeilsrPosted on 2009-10-09 at 06:19:55ID: 25534632

WOW! 100 per hour is a limit set by your ISP? Is this a comercial business account or just a home user account with the ISP?

IF its a business account I would be on the phone, complain big style and advise them you will be moving to a new ISP. This will normally cure ALL problems that you get from an IS vendor and i'm sure your limit can be lifted.

Try it, you might like it ;P

 

by: SW111Posted on 2009-10-09 at 06:25:51ID: 25534682

Tried that. didnt help. This is a business account.
Actually I've also contacted other ISPs such as dreamhost.com and they have similiar limit (I think maybe 200 emails/hour).

So I think solution #2 is more feasible.

Thanks

 

by: NeilsrPosted on 2009-10-09 at 06:49:51ID: 25534920

Well i dont know where you live but if my customers were limited by there ISP to 100 emails per hour then they would go out of business!

 

by: SW111Posted on 2009-10-09 at 07:49:36ID: 25535584

dreamhost.com is (I believe) a pretty big website hosting service in the states.
I've checked out a number (supposedly) big hosting companies, but they all have similiar policy.

 

by: demazterPosted on 2009-10-13 at 23:16:39ID: 25567713

Your best bet may be to configure your server to send directly via DNS and not use your smarthost at all.

You will need to check your configuration to ensure your emails won't get rejected by some mail servers.

Is this a possibility?

 

by: sjef_bosmanPosted on 2009-10-14 at 01:27:09ID: 25568241

I agree, set up your own smarthost if need be, just another Linux server that connects directly to the Internet.

 

by: SW111Posted on 2009-10-14 at 07:41:35ID: 25571032

Well yes, it is a possibility (you mean to simply send the email to the ISP mail server right?)
The problem is that the 100 emails/hour is set by the ISP.
I'll gladly switch to any email hosting that will allow me to send more than 100/hour, but I haven't found any. (I found one that has a limit of 200/hour, but that's doesnt really solve my problem)

I was hoping that the smarthost that we have can be used as a "bottleneck" so that it will stop sending once I reach 100 emails/hour, queue the remaining emails to be sent the next hour.

 

by: sjef_bosmanPosted on 2009-10-14 at 08:11:03ID: 25571438

Eh, not quite. You normally do not need a smarthost if you can post the mails yourself. For that you need to have access to a DNS server, so your own server can find out how to connect to the destination server. A smarthost is easier, it helps you by queueing mails to parties that are hard to reach etc.

Do you really HAVE to send everything to the ISP's smarthost?? If not, bypass them.

 

by: SW111Posted on 2009-10-14 at 09:01:45ID: 25572050

Sjef Bosman, Demazter,

Sorry. I think I might be misunderstanding a term here.... DNS = domain name server? How is it that I send an email to a domain name server? I do not understand how a name server is involved.

By smarthost, I was assuming that we're talking about a machine that relays email to the ISP's mailserver. This is what my postfix machine is doing. I had thought that this is called a gateway. Not so sure what the difference is with smarthost.
It does have to pass ISP mailserver because (I'm not sure, but I think...) my IP address is not yet registered as an email server (i.e MX server, yes?)
I prefer to use ISP email server anyways so that if my smarthost is down then we can still use the ISP mailserver as a last resort. We're not a big organization and so not so good at maintenance.

 

by: sjef_bosmanPosted on 2009-10-14 at 10:20:21ID: 25572793

Right about DNS. You need the Internet DNS to be able to send mails out yourself. If you send your mails always via a smarthost, you let the smarthost worry about where to send mails to. The smarthost you use now IS the ISP's mail server. A smarthost is a mail router that takes the initiative to send mails to other parties as well. Normally, when a router receives mails, it accepts only mail for the known internal users. A smarthost accepts everything.

A, there's a point, you don't have your own domain yet and no fixed IP-address... That means trouble, in that case you would have to pass through the ISP's servers, for that is where your domain now is. Receiving servers often do a reverse check, to find out if the IP-address they receive mail from is indeed from the domain that sends the mail. If not, mail is refused.

A cheap solution might be to ask a direct mail company (or some other company) to send the mails for you? Or to route them through? You could ask a friendly company if you can send a mail to their server, so that it routes the mails to the Internet. The same goes for that company: a domain and a fixed IP-address are required.

 

by: SW111Posted on 2009-10-14 at 19:05:55ID: 25576706

Sjef Bosman, isn't there a script/instruction that I can tell postfix to "queue" the emails and release (send) them slowly to the ISP?

Otherwise, do you know of any ISP that will allow us to send more emails per hour? It doesnt have to be unlimited, about 1000 emails should be enough.

 

by: sjef_bosmanPosted on 2009-10-15 at 02:31:23ID: 25578751

I'm no postfix expert, but here's what I found:
http://www.irbs.net/internet/postfix/0809/0160.html

I assume (being careful here!) that if you are allowed to send 100 mails per hour, you could set the parameter "default_destination_rate_delay" to 36, to make sure there's a gap of 36 seconds in between mails.

And for what it's worth:
http://policyd.sourceforge.net/readme.html

 

by: SW111Posted on 2009-10-15 at 05:05:03ID: 31639239

I think this will give me something to start with.
Thanks.

20120131-EE-VQP-002

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