"There was a SMTP communication problem with the recipient's email server. Please contact your system administrator."
In addition to the above: the phrase quoted tells you it's a problem with the receiving end.
/RID
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Question
#5.3.4 message size exceeds limit ' How do I know if this is a sender or receiver error?
Forgive me if this is an obvious question and answer, but for the life of me, I can't seem to find a straight answer.
A user (Power Domain) sends an email to the receiver domain (Mathes) and gets the following NDR
__________________________
The following recipient(s) could not be reached:
chris@mathes.com on 3/10/2008 10:39 AM
There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
<mail.power.com #5.5.0 smtp;552 #5.3.4 message size exceeds limit>
__________________________
Is this error saying the SENDER (Power) or the RECEIVER (Mathes) has the problem with the message size?
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Answers
I think you have to give us more info but shooting from the hip I can "say" the following:
Look for the words "while talking to...." in the NDR. Maybe you can do the rest.
e.g.
"----- Transcript of session follows ----- ... while talking to XXXX.inflatingducks.com.:
>>> MAIL From:<richard@holiday.com>
<<< 552 5.3.4 Message size exceeds fixed maximum message size
554 5.0.0 Service unavailable"
It basically indicates that the mail server for the domain inflatingducks.com says it cannot receive email attachments that large. Simple as that. Whoever has that domain has the trouble.
Hi,
The following recipient(s) could not be reached:
chris@mathes.com on 3/10/2008 10:39 AM
Ok so you couldn´t delivery message to this account
why? is your ansewer
<mail.power.com #5.5.0 smtp;552 #5.3.4 message size exceeds limit>
Basically you can send message to chris@mathes.com because the message size exceeds limit
NM
Thanks for the qucik feedback, here is some clarifications and follow up questions:
Ricahrd De Groot: The provided text is the entire NDR email. There is not a referecnce to "while talking to: Additonal info:, the limits on the receiving server are set to 15 meg and the email being sent is 8 meg.
nfmartins: Just to clarify, your thought is that the POWER domain is reporting the limit error?
One other questoin: In the error message it refers to the POWER domain. I always thought the domain returining the error (bouncing the message) was shown in the message. So shouldn't the message say MATHES domain? Maybe I am off base here, but again, I am throwing this out to get calrification. and input from those of you who have chased this one before.
Thanks,
Just following this conversation and want to make a change, sorry:
Could it be thinkable that this message size has nothing to do with e-mail size but the recipient email server
does a reverse look up on the ip address to find if there is a threat of a spam server and sends out a fake message?
Is your reverse DNS alright? Could you check please on www.intodns.com.
Sorry if I'm taking this to the wrong way but it's maybe worth a shot :-)
Richard
Will the following backup my story?
http://forums.msexchange.o
Richard
Checking properties for DOMAIN / Servers/ First Storage group / Malboxes .
Storage Limits there are no values set.
Checking Active Directory / Chris / Exchange General / Sotrage Limits
It is checked to use Mailbox store limits.
There appears to be no limits on mailbox size . Is there somewhere else I need to check?
Thanks for the dialouge.
Hi, there are many ways to see what is the limit of the mailbox.
But this one is very simple and easy to do
Telnet yoursmtpserver 25
After you connect type ehlo, then it will appear something like this
220 mail01.microsoft.com Microsoft ESMTP MAIL Service ready at Tue, 18 Mar 2008
13:21:15 -0700
ehlo
250-mail01.microsoft.com Hello [195.23.114.50]
250-SIZE 10485760
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH
250-8BITMIME
250-BINARYMIME
250 CHUNKING
In the second line 250-SIZE 10485760 it will appear the limit set to that domain.
Hope this will help you
It did not report the size...Could this mean there is no size limit? I am signed on as domain admin when doing this.
Thanks,
Harry
ehlo
250-pns-exchange.mathes.co
250-TURN
250-SIZE
250-ETRN
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-8bitmime
250-BINARYMIME
250-CHUNKING
250-VRFY
250-X-EXPS GSSAPI NTLM LOGIN
250-X-EXPS=LOGIN
250-AUTH GSSAPI NTLM LOGIN
250-AUTH=LOGIN
250-X-LINK2STATE
250-XEXCH50
250 OK
In rapping this up, it appears that the sender domain (power) is reporting the receiving domain (Mathes) had a size limit error. The only thing bugging me is that the receiving domain (mathes -the one I manage) has ample size limits and there are no limitations on the mailbox size. So I ask the question, why did the sender domian report a size limit error from the receiving domain?
There may be one more piece to this and I throw it out there for discussion. The receipient mail is cached on his PC with the exchange server. I have found that the server may not have limits, but the cached file cannot exceed 1.9 gig. His cache size is 1.6 gig. This would accomodate an 8 meg email. So I don't think this has any bearing on the topic but is mentioned in case someone knows something about cache size/ verses incoming email size.
I will close the question since the message seems to indicate the receiving domain (the one I manage) is reporting a size limit. But again, I have checked my limits and cannot find anywhere where a limit is set that would cause this size limit message to be returned to the sender. Thanks to all for the assistance.
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by: reubstrPosted on 2008-03-17 at 15:14:51ID: 21146665
The messege would not get out of the "Outbox" in outlook if it was the sender.