[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
9.0

IP Reputation Issue - Barracuda Firewall blocking our emails

Asked by Shawn-in-VA in Email Servers, Anti-Spam White Lists, Anti-Spam Email Software

Tags: barracuda firewall email server smtp ip address

Apparently Barracuda just added us to their spam list because this week, for the first time, I received this email error message:

==============================
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  timpet1@premier-md.com
    SMTP error from remote mail server after RCPT TO:<timpet1@premier-md.com>:
    host mf01.zabco.net [208.123.210.22]: 554 Service unavailable; Client host [host2.healingcrystals.com] blocked using Barracuda Reputation; http://bbl.barracudacentral.com/q.cgi?ip=72.52.222.231
==============================

We do send out a monthly newsletter to 8000 subscribers, but these are all opt-in subscribers with a 1-click opt-out option and we maintain a list of all unsubscribed users so once unsubsribed we never send an email to that address again.  

I have several questions:

1. How can we get removed from the barracuda "poor" list.   I looked on mxtools.com and barracuda is the ONLY company that is listing us as spammers.  

2. Does anyone recommend spending $20 to register with barracuda to get on their whitelist?   This method of maintaining a whitelist does not sound ethical to me and so I am reluctant to pay the fee.

3. What can I do on our end and with our email server to configure it properly so that it has all the correct settings to minimize any reputation issues.   We use phplist now to send out our emails.

Thanks for your help!

Shawn Adler
[+][-]10/23/09 04:08 PM, ID: 25649591Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10/23/09 04:53 PM, ID: 25649905Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Email Servers, Anti-Spam White Lists, Anti-Spam Email Software
Tags: barracuda firewall email server smtp ip address
Sign Up Now!
Solution Provided By: alanhardisty
Participating Experts: 2
Solution Grade: A
 
[+][-]10/24/09 10:02 PM, ID: 25655595Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/25/09 01:28 AM, ID: 25655970Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]10/28/09 08:07 PM, ID: 25690361Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/29/09 01:29 AM, ID: 25691532Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]10/29/09 08:54 AM, ID: 25695052Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/29/09 09:06 AM, ID: 25695156Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]10/29/09 10:00 AM, ID: 25695744Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091021-EE-VQP-81 - Hierarchy / EE_QW_3_20080625