I'm having email bouncing back undeliverable from one client machine : Mail from 65.45.15.62 refused due to zombie blacklisting

May 17, 2008 09:29am pdt

1. jar3817 19,165
2. Nopius 18,975
3. RaulDias 16,875
4. PsiCop 16,575
5. _jesper_ 10,600
6. war1 9,100
7. kieran_b 8,000
8. fgrushevsky 6,290
9. grblades 5,500
10. hielo 5,375
11. mwecompu... 4,500
12. kenfcamp 4,150
13. nplib 4,000
14. Abs_jaipur 3,000
15. Bibliophage 2,800
15. Norush 2,800

1. jlevie 347,626
2. PsiCop 243,064
3. anfi 85,387
4. jar3817 64,574
5. Nopius 64,125
6. kenfcamp 47,413
7. markt9 39,546
8. Sembee 28,311
9. war1 25,775
10. it_alche... 25,390
11. samri 25,291
12. grblades 22,095
13. _jesper_ 20,800
14. HalldorG 18,447
15. ygoutham 17,675

02.08.2008 at 08:30AM PST, ID: 23148202

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7.8

I'm having email bouncing back undeliverable from one client machine

Zones: SendMail Email Server, Exchange Email Server, Email Servers

Tags: Mail from 65.45.15.62 refused due to zombie blacklisting

I'm having problems with one client machine sending emails. He has had 5 different messages bounce back undeliverable. See errors below. I have had this problem on many machines in the past until I set up reverse DNS with my ISP everything has been fine until now. I checked my IP (65.45.15.52) to see if its on any blacklists and found nothing. Can you give me any suggestions where to look next?
Thanks.
I found that my Exchange 2003 Server wasn't automatically updating it's anti-virus. I fixed that issue and have sent an email to one of the Hotmail accounts and haven't had it bounce back as of yet.

'xxxxx xxxx' on 2/7/2008 5:24 PM
554 5.7.1 <c_xxxxx@yahoo.com>: Recipient address rejected: Access denied

'xxxxx xxxx' on 2/7/2008 5:24 PM
554 5.7.1 <xxxxxxxx@comcast.net>: Recipient address rejected: Access denied

There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
<XXXXXX.xxx.com #5.5.0 smtp;550 OU-002 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support>

<XXXXX.xxx.com #5.5.0 smtp;550 OU-002 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support>

You do not have permission to send to this recipient. For assistance, contact your system administrator.
<XXXMAIL.xxx.com #5.7.1 smtp;550 5.7.1 <xxxxx xxxxx@gm.com>... Mail from 65.45.15.62 refused due to zombie blacklisting, sender is <xxxx xxxxx@www.com>>

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Question Stats

Zone: Software

Question Asked By: ssmith1123

Solution Provided By: Nopius

Participating Experts: 2

Solution Grade: A

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02.08.2008 at 08:46AM PST, ID: 20851809

maxis2cute:

the last one is being rejected, it says you are blacklisted.

the prior two say you are spam

and the prior two before that are rejecting you.

i would look at the link from postmanster.com, tht will tell you the precise reason

02.08.2008 at 08:50AM PST, ID: 20851859

maxis2cute:

Getting MX record for mail.dqs.com. (from local DNS server, may be cached)... There is no MX record for mail.dqs.com.! That's bad.
Checking for an A record... Got it!

Host Preference IP(s) [Country] mail.dqs.com. 0 65.45.15.52 [US]

02.09.2008 at 02:37AM PST, ID: 20856846

Rank: Master

Nopius:

maxis2cute, there is an MX record for dqs.com, that's enough. So everything is fine with DNS.

Read http://www.commtouch.com/documents/Commtouch_2006_Spam_Trends_Year_of_the_Zombies.pdf
for more info about Zombie spam senders.

Either your Exchange server or any of your client, that uses your Exchange had been infected by some kind of Trojan horse virus, that made it a part of spam bot network.

Remote mail servers with antivirus software detects such 'zombie', because they start to send massive infected mail and adds IP to blacklist.

So I would recommend you to:
1) Check all your clients and servers for viruses with fresh AV database
2) AFTER you ensure that no spam bot is installed on ANY of your mail clients, you should follow recommended actions (say following http://postmaster.live.com or writing to to comcast.net support) and ask site mail admins to exclude your host from their blacklist.

You may also analyze your own mail logs to find out massive mail transfers from a single IP, that IP is most probably infected.

Accepted Solution

02.09.2008 at 04:17AM PST, ID: 20857025

maxis2cute:

Nopius, Thanks.

I just did a quick check on then mail. Never went back to the domain.

20080236-EE-VQP-29 / EE_QW_2_20070628