October 10, 2008 01:11pm pdt

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	[x] Attachment Details

Remote Desktop Connection (RDP) is taking a longtime to logoff

[x]

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2.6

Zones: Active Directory, Remote Desktop/Terminal Services, Network Design & Methodology

Tags: Windows Server 2003 R2 Standard Edition SP2., RDP - Remote Desktop Connection, Windows Server 2003 R2 Standard Edition SP2., Windows Server 2003 R2 Standard Edition SP2., RDP is slow to close

In this environment there are 2 sites, one with a Windows server and a couple of clients at each site running Windows XP sp2. The Server is a Dell PowerEdge 2900 III with 4GB of RAM and is running Windows Server 2003 R2 Standard Edition SP2. The server is running as a Terminal Server (i.e. Im using Terminal Services Manager to manage remote users). The issue Im experiencing is that when a user is done with their RDP session and logoff the RDP session takes a longtime to close. The performance of the server is good and the RDP login is fast and there are no issues during the session but when you logoff the session takes a considerable chunk of time to close. What the user is left with is a blue screen that eventually closes.

As part of my researching/troubleshoot I changed the MTU value from the default setting on a windows XP client, 1st to 1300Kpbs, 1200Kbps, and then finally down to 750Kbps (below youll find the exact Registry keys that have been changed. I used this solution in the past to resolve black screens in RDP sessions. When I made the change the RDP login was a lot more responsive but still having logging off/closing issues.

ProtocolMTU = 750
TunnelMTU =750

Is there anything that can be done (Server and/or client side) to speed up the RDP logoff/closing process? If it helps the site with the server has a Cisco ASA 5505 though I strongly believe this is not the cause. Please let me know if you need any more information.

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