Question

Active Directory and IE

Asked by: johnmadigan

I have a really strange and quirky problem.  One of my clients have 3 Windows 2003 DC's, Exchange 2003 server, File server (with Redirected profiles), and 3 Terminal servers (windows 2003 server standard).  The company uses a program for their inventory and sales which is used by all users and used via a IE7.  It's an ERP type program with a database and a web front end.  this program relies on an IE cookie or cache that is stored in the user's profile.  The problem is, some users can use this and some can't.  New users... no problem.  older (been with the company longer) users, when they open the link to the erp program through IE, the receive an error saying that ie can't read the cache.  I can copy an  older user's profile and create Usertest10.  Won't work.  I can create usertest11 in the same OU and Same GP and it works.  We, back in the day, migrated this company from NT to Win 2000 and to win 2003.  I feel like this may be an ad issue with some old win nt or win 2000 attributes lingering on the older users that is preventing them from using this app.  I've checked the redirected profiles on the file server and they all have the same permissions.  they are all in the same OU and use the same GP.  To get even weirder, some profiles will work on one of the TS servers but not on the other 2.  I'm Baffled.

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Asked On
2009-09-09 at 14:12:01ID24719616
Tags

Windows 2003 AD

,

IE7

Topics

Active Directory

,

Windows 2003 Server

,

Internet Explorer Web Browser

,

Exchange Email Server

,

Microsoft Server

Participating Experts
3
Points
500
Comments
8

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Answers

 

by: lordly99Posted on 2009-09-09 at 15:26:05ID: 25296116

Have you tried clearing all cache in IE and Resetting it back to factory (Internet Options - Advanded - Reset)?

Also have you check the security settings?  You could make your server a trusted site and drop the security threshold down to low.

 

by: johnmadiganPosted on 2009-09-10 at 05:11:08ID: 25299366

lordly99,
  yes.  we've tried all of this many times.  like I said this is weird.  I can create a user account by copying a user's account in AD (one that is having trouble) and the new user account can't open the web page for the app.  if I create a new user from without copying an account from the same ou and getting the same gp and they can open the web page fine.  We've been on the phone with MS for weeks and they keep having us try a lot of IE hotfixes, but I really think this is something with AD and the profiles that are getting created with the accounts and the attributes along with them.  Not sure.  We've modified the GP to not redirect application data and still have the same issue.  

 

by: tntmaxPosted on 2009-09-30 at 13:44:58ID: 25463418

Does the issue follow the user to another computer or user profile?

You can try comparing AD attributes with ADexplorer:

http://technet.microsoft.com/en-us/sysinternals/bb963907.aspx

There might be differences in the user accounts, but use with caution!

 

by: Netman66Posted on 2009-09-30 at 14:04:58ID: 25463641

Did you enable SID History during the original migration?  If so, you may want to disable it now and re-write the ACLs on each of the original user's profiles.

 

by: johnmadiganPosted on 2009-10-02 at 12:32:59ID: 31626837

SID's were corrupt.  Created new profiles they worked fine.  MS said that turning on SID Histrory and leaving it on most likely causted this.

 

by: Netman66Posted on 2009-10-02 at 13:59:20ID: 25482151

Excellent!  Glad you're back in business.

Thanks!
NM

20120131-EE-VQP-002

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