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8.4

Why do some documents fail to print on network but give every indication that they have ?

Asked by tmandu in File Servers, Networking Protocols, Printers

Tags: spooler

Windows 2008 environment, Windows Office Pro XP  Word, TCPIP running, Shared Network printer, Ricoh PCL 6 , printer settings-> spool print documents first so program finishes printing faster, start printing immediatley, enable advanced printing features, WinPRint, RAW.
First we dont think this is a print driver problem, but who knows.


The problem: When a user goes to print a  particular WORD document or a particular EXCEL document, they have the default printer selected which is above and press print. the printer icon appears very quickly, but doesnt give the message "Your document has been sent to the printer xyz, At the printer there is no document. When looking at the all the printers from the server the job does not come up, all other jobs do show up. There is no record of the job either in the MFG. history file for completed jobs.

 This happens erratically, and we know that the print spooler is running on all print and file servers. Again it is not all WORD or EXCEL items . The stranger thing about this is that this is happening on two different print/file servers on our network.   ( the other is a WIn2003 server)

When the user asks me to print the document , there is no problem ... TCPIP ????  
[+][-]08/18/09 06:03 PM, ID: 25128938Expert Comment

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[+][-]08/19/09 12:38 AM, ID: 25130314Expert Comment

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[+][-]08/19/09 07:10 AM, ID: 25132799Author Comment

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[+][-]08/19/09 04:00 PM, ID: 25138171Accepted Solution

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About this solution

Zones: File Servers, Networking Protocols, Printers
Tags: spooler
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Solution Provided By: andoss
Participating Experts: 2
Solution Grade: A
 
 
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