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03.03.2008 at 04:53PM PST, ID: 23211399
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Interesting problem with Websense Express installation interface on Server 2003 machine
Tags: Websense, Websense Express, 10, Installation Interface Display Problems, Installation interface stacks text which cannot be read
Hi folks -

I'm having an interesting problem with installing Websense Express on a Windows Server 2003 machine to work in conjunction with our Cisco firewall.  The initial file extraction screen displays fine, but once extraction is complete then weird stuff happens.  The interface begins to 'stack' text each time you click to go forward,  to the point where nothing can be read after only one or two progressions.  I've attached some photos to illustrate.  One other application behaved similarly during an attempted install on the same machine (while it loaded fine on an XP Pro workstation) so I believe this to be a problem with the server machine itself rather than with the Websense Express installation package.  I've tried uninstalling flash and java runtime thinking that the installation package used one of these plug-ins but it did not help.  Unfortunately Websense Express can only run on Server 2003 OS and we only have one Server machine.  This one's surely a stumper and any help is greatly appreciated!

Regards,
WT Hero
Attachments:
 
The file extraction screen display normally
The file extraction screen display normally
 
 
Then the first screen of the installation already shows weird signs
Then the first screen of the installation already shows weird signs
 
 
Now after moving forward two screens this is what I see.
Now after moving forward two screens this is what I see.
 
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Question Stats
Zone: Software
Question Asked By: wthero
Solution Provided By: debuggerau
Participating Experts: 1
Solution Grade: A
Views: 9
Translate:
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03.03.2008 at 05:04PM PST, ID: 21037410

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03.04.2008 at 12:02PM PST, ID: 21044475

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03.03.2008 at 05:04PM PST, ID: 21037410
Check your Video Card drivers, I've had this before and it ended up being the ATI software drivers, albeit a different software package. From memory I think back then I tried to get the Microsoft Hardware updates they offered me via Windows Update, instead of sticking to the manufacture recommended versions.


Accepted Solution
 
03.04.2008 at 12:02PM PST, ID: 21044475
Well, I've not fixed the problem yet.  I did update the video drivers however and that effected the display of the installer, although now instead of seeing stacked text, it doesn't display anything even though I can still click where I know the cancel button to be and it works.  I will continue to try different drivers to see if I can get one that resolves the apparent compatibility issue.  Thanks!
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628