Question

CFMAILTAG not sending email

Asked by: mel150

HI- I have a cfmail tag that's not working: I have tried it with three different mail servers, mail.shaw.ca, mail.dynavar.com and this one, which is the one I want to use:

<CFIF IsDefined("form.name")>
 <CFIF form.name is not "" AND
      form.email is not "">  
<cfmail to = "melody@mywebsite.com"  
from = "info@mywebsite.com"    
subject = "feedback from website"
server="smtp2.adhost.com ">

This message was sent by an
automatic mailer built with CFMAIL:
====================================================

Name:  #form.name#
Email: #form.email#
Comments:   #form.feedback#
</cfmail>
     
   
</CFIF>
</CFIF>

The form goes to the correct page and says thanks, your feedback has been sent, but I never get the email. Both email addresses are valid. I'm not sure what I'm doing wrong..Thanks!

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Asked On
2006-03-11 at 16:01:50ID21770077
Tags

sending

,

cfmail

,

mail

,

email

Topic

ColdFusion Application Server

Participating Experts
3
Points
500
Comments
7

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Answers

 

by: RCorfmanPosted on 2006-03-11 at 16:26:27ID: 16165063

The mail is spooled to the cold fusion administrator, and if you aren't an administrator, you don't see what transpired.

I actually disable the spooling and capture the mail errors from within my page so that I (and the user) know what happened (or didn't).

This isn't all the code, but it is the salient points surrounding the mail tag. Notice the SpoolEnable="no" as well as the try/catch block.  If the mailing fails, you will now see it within the cold fusion page and can act appropriately. I just wanted to display a message if it was sent, or if there was a mailing failure...

<CFSET MailCompleteMessage = "Success sending email">
<CFTRY>
 <CFMail from="#MailFrom#" to="#MailTo#" cc="#MailCC#"
         subject = "Email Subject Here!"
         SpoolEnable="no">
Email Body Here!!!
 </CFMAIL>
<CFCATCH type="Application">
 <CFSET MailCompleteMessage = "Mailing Failed... Error is: <br>#htmlEditFormat(cfcatch.detail)#">
</CFCATCH>
</CFTRY>
<p><cfoutput>#MailCompleteMessage#</cfoutput></p>

 

by: TeggertPosted on 2006-03-11 at 17:53:42ID: 16165307

There is nothing wrong with your code. It works perfectly using my own mail server.

What I would assume is the mail server you are sending through doesn't like your From address. Many times when you see this behavior it is due to a secure mail server wanting a from address that it recognizes. It could also be that the server doesn't allow relaying at all.

Hope that helps.

 

by: RCorfmanPosted on 2006-03-11 at 19:00:53ID: 16165599

Note that I wasn't suggesting that you need to convert all your <CFMAIL> to use what I showed above, but that that is one method to capture the error that you are receiving. IF you have access to the administrative panel for cold fusion (I'm using 7 and don't know if the menus are the same on other version, but should be similar) Go to Server Settings-->Mail, then you should be able to enter the server above as the mail server and save them. You can then check the 'verify mail server connection' to assure that you have good communications to that server.  You can also turn on options to log the errors/warnings, etc on the mailings into the cold fusion logs to see what happens.

If you don't have easy access to the administrative panel, then my above code will let you capture the errors without them having to be spooled and captured by the administrative panels.  I keep mine set that way on several of my pages so that the end-user can immediately see if there are errors... since they are entering the from address, and the mail server can reject based on bad from email addresses, it is helpful to them to see this.

 

by: SidFishesPosted on 2006-03-11 at 19:32:10ID: 16165698

i'm guessing that you need authentication to your smtp server to send your email (most do these days)

<cfmail to = "melody@mywebsite.com"  
from = "info@mywebsite.com"    
subject = "feedback from website"
server="smtp2.adhost.com "
password = "yourpwd"
username = "you">

 

by: mel150Posted on 2006-03-12 at 08:21:20ID: 16167849

Thanks, all! I will try to disable spooling, so I can prove to my very stubborn web hosters that the problem is at their end.

 

by: mel150Posted on 2006-03-14 at 14:41:24ID: 16189138

Hi- I am told that I can continue to post to this ticket. I got this information from my web hosts (I had tried the user name and password, and was told by them that it was unnecessary).:

SMTP2 has not handled any mail for "mywebsite.com" so far today,
nor was any handled yesterday.  That would include failed mail and
indicates that your mail is not getting off the server.  I see exactly
one mail from that server from last Saturday, the last mail handled
for that domain.

==========================================================
Mar 11 07:02:18 smtp2 sendmail[29321]: k2BF2Hv3029321:
from=<cuisinereview@mywebsite.com>, size=696, class=0, nrcpts=1,
msgid=<19862059.1142089339670.JavaMail.SYSTEM@sade02066>, proto=ESMTP,
daemon=MTA, relay=fp9.adhost.com [216.211.129.10]

Mar 11 07:02:18 smtp2 sendmail[29323]: k2BF2Hv3029321:
to=<mscott@mywebsite.com>, delay=00:00:01, xdelay=00:00:00, mailer=esmtp,

pri=30338, relay=mail.adhost.com. [216.211.128.3], dsn=2.0.0, stat=Sent (Ok:
queued as AAFD22ADA00)
========================================================================

I then checked the Cold Fusion mail queue on FP9 (where your site is
hosted) and both the queue and the undeliverable folders are empty.
I then checked the mail log and did not see any indication that mail
has been attempted from your domain.  I then checked the SMTP2 logs
to make sure that mail from FP9 is working.  It is, I see about 80
pieces of mail from that server today.

So, it appears that everything is working as it should on our end,
perhaps "form.name" and/or "form.email" are not getting set in your
code?  

 

by: RCorfmanPosted on 2006-03-14 at 19:18:01ID: 16190835

Put a small .cfm file together that actually has all the values hardcoded in them. Then call it and see if it mails. If not, then you can have them look at that. If it does mail, then you can look at your form for the problem as they mentioned.  I think you could/should open a new question if you have more issues as this is appropriate way to handle things in the EE forum.
The little form can be as simple as:


<cfmail to = "melody@mywebsite.com"  
from = "info@mywebsite.com"    
subject = "Test CFMAIL"
server="smtp2.adhost.com ">
This is a test mail
</cfmail>
MAIL FORM CALLED SUCCESSFULLY!


Change the email addresses if/as appropriate so you can see if it is mailing yourself. If, when you see the message "MAIL FORM CALLED SUCCESSFULLY!", you know you called the correct template from your web-browser. If you don't get any mail, you can ask them to look at this simple example and identify why it isn't working.

20120131-EE-VQP-002

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