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| 07.17.2008 at 07:26PM PDT, ID: 23575617 |
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The Solution Rating System
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With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.
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<cfquery name="GetUser" datasource="#request.#">
SELECT * FROM dealers WHERE loginname = '#templogin#'
</cfquery>
<cfquery name="Get_Item_No" datasource="#request.#">
SELECT HEADER.Rental_No, HEADER.Doc_Type, HEADER.Insert_Date, LINE.No,LINE.Quantity
FROM HEADER INNER JOIN
LINE ON HEADER.Doc_Type = LINE.Doc_Type AND HEADER.Rental_No = LINE.Doc_No
WHERE (HEADER.Doc_Type = 2) AND (LEFT(LTRIM(RTRIM(SPC_Service)), 3) = '#GetUser.dealer_number#') and Rental_No='#ocontractnumber#'
</cfquery>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<title><cfoutput query="GetUser">Welcome #name# (Dealer Number: 2)</cfoutput></title>
</head>
<body bgcolor="#000000">
<table width="800" cellspacing="0" cellpadding="0" border="0">
<TR>
<TD bgColor=#737373 colSpan=2 height=10 width=600>
<table border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td align="left">
<cfoutput query="GetUser">
<font size="1" face="arial" color="white"> #name# (Dealer Number: 2)
</font>
</cfoutput>
</td>
<td align="right">
<font face="arial" size="1" color="white">
<cfoutput>#DateFormat(now(), "dddd")#, #DateFormat(now(), "mmmm d, yyyy")#</cfoutput>
</font>
</td>
</tr>
</table>
</TD>
<TD bgColor=#303030 height=10 width=200>
</TD>
</TR>
<tr>
<td rowspan="2" width="150" valign="top" align="center" bgColor="#F03450">
<!------BEGINNING OF MAIN VIEWING WINDOW----->
<TABLE border=0 cellPadding=10 cellSpacing=0 width="100%">
<TR>
<TD>
<!-- information starts here -->
<font size="3" face="arial"><b>Return Authorization (RA) Request For -
<font color="#FF0000">
<cfoutput>#ocontractnumber#</cfoutput></font><p>
</b></font>
<p />
<cfform action="send_mail_ranumber.cfm" method="POST">
<table border="0" cellpadding="5" cellspacing="0">
<tr>
<td COLSPAN="2" align="left">
<b><font COLOR="#0C5782">#1) Background Info
<hr width="100%" noshade color="#0C5782">
</font></b>
</td>
</tr>
<tr>
<td align="left"><font face="arial" size="2">Urgent?:</font></td>
<td align="left">
<cfselect name="urgency" multiple="No" required="Yes" size="1">
<OPTION value="Urgent">Urgent</OPTION>
<OPTION value="Standard" selected>Standard</OPTION>
</cfselect>
</td>
</tr>
<tr>
<td align="left"><font face="arial" size="2">Product Type:</font></td>
<td align="left">
<cfselect name="prodreturning" multiple="No" required="Yes" size="1">
<OPTION value="supplies">Supplies</OPTION>
<OPTION value="parts">Parts</OPTION>
<OPTION value="equipment">Equipment</OPTION>
</cfselect>
</td>
</tr>
<tr>
<td align="left"><cfoutput query="GetUser">
<input name="building_number" type="Hidden" value="#building_number#">
<input name="street" type="Hidden" value="#street#">
<input name="city" type="Hidden" value="#city#">
<input name="state" type="Hidden" value="#state#">
<input name="co_zipcode" type="Hidden" value="#co_zipcode#">
<input name="dealernumber" type="Hidden" value="#dealer_number#">
<input name="dealernumber_nav" type="Hidden" value="#dealer_number_nav#">
<input name="Name" type="Hidden" value="#contact_fn# #contact_ln#">
<input name="Company" type="Hidden" value="#name#">
<input name="Phone" type="Hidden" value="#phone#">
<input name="Fax" type="Hidden" value="#fax#">
<input name="Email" type="Hidden" value="#email#">
<input name="rocn" type="Hidden" value="FP will enter this info">
<input name="doro" type="Hidden" value="FP will enter this info">
<input name="roin" type="Hidden" value="FP will enter this info">
<input name="roiq" type="Hidden" value="FP will enter this info">
</cfoutput>
<cfoutput query="Get_Item_No">
<input name="ocontractnumber" type="Hidden" value="#Rental_No#">
<input name="Quantity" type="Hidden" value="#Quantity#">
</cfoutput>
</td>
</tr>
<tr>
<td align="left"><font face="arial" size="2">Original Order Date</font></td>
<td><cfoutput query="Get_Item_No" maxrows="1">
<cfinput name="oodate" type="text" size="10" maxlength="47" required="Yes" value="#DateFormat(Insert_Date)#" readonly="yes"> (mm/dd/yy)
</cfoutput>
</td>
</tr>
<tr>
<td align="left"><font face="arial" size="2">Installation Date</font></td>
<td>
<cfinput name="idate" type="text" size="10" maxlength="47" required="Yes" message="Please Enter the Installation Date as mm/dd/yy. Enter 11/11/11 if not known." validate="date"> (mm/dd/yy)
</td>
</tr>
<tr>
<td COLSPAN="2" align="left">
<b>
<font COLOR="#0C5782">
#2) Returned Product Information
<hr width="100%" noshade color="#0C5782">
</font>
</b>
</td>
</tr>
<tr>
<td colspan="2">
<table border="0" width="100%" cellpadding="0" cellspacing="0">
<tr>
<!---THIS IS THE PART WHERE I NEED HELP! EACH ITEM SHOULD ONLY BE PICKED ONCE AND QUANTITY SHOULD MATCH THE ITEM --->
<td><font face="arial" size="2">Item#1:</font>
<cfselect query="Get_Item_No" name="itemnumber1" value="No" size="1" multiple="No">
<OPTION value="" selected></OPTION>
</cfselect>
</td>
<td><font face="arial" size="2">Quantity:</font> <cfinput name="quantity1" type="text" size="3" maxlength="3" required="Yes" message="Please Enter the Item Quantity (No Fractions)" validate="integer"></td>
<td><font face="arial" size="2">Serial #:</font> <cfinput name="serialnumber1" type="text" size="12" maxlength="25" required="No" message="Please Enter the Serial Number"></td>
</tr>
<tr>
<td><font face="arial" size="2">Item#2:</font>
<cfselect query="Get_Item_No" name="itemnumber2" value="No" size="1" multiple="No">
<OPTION value="" selected></OPTION>
</cfselect>
</td>
<td><font face="arial" size="2">Quantity:</font> <cfinput name="quantity2" type="text" size="3" maxlength="3" required="No" message="Please Enter the Item Quantity (No Fractions)" validate="integer"></td>
<td><font face="arial" size="2">Serial #:</font> <cfinput name="serialnumber2" type="text" size="12" maxlength="25" required="No"></td>
</tr>
<tr>
<td><font face="arial" size="2">Item#3:</font>
<cfselect query="Get_Item_No" name="itemnumber3" value="No" size="1" multiple="No">
<OPTION value="" selected></OPTION>
</cfselect>
</td>
<td><font face="arial" size="2">Quantity:</font> <cfinput name="quantity3" type="text" size="3" maxlength="3" required="No" message="Please Enter the Item Quantity (No Fractions)" validate="integer"></td>
<td><font face="arial" size="2">Serial #:</font> <cfinput name="serialnumber3" type="text" size="12" maxlength="25" required="No"></td>
</tr>
<tr>
<td><font face="arial" size="2">Item#4:</font>
<cfselect query="Get_Item_No" name="itemnumber4" value="No" size="1" multiple="No">
<OPTION value="" selected></OPTION>
</cfselect>
</td>
<td><font face="arial" size="2">Quantity:</font> <cfinput name="quantity4" type="text" size="3" maxlength="3" required="No" message="Please Enter the Item Quantity (No Fractions)" validate="integer"></td>
<td><font face="arial" size="2">Serial #:</font> <cfinput name="serialnumber4" type="text" size="12" maxlength="25" required="No"></td>
</tr>
</table>
</td>
</tr>
<tr>
<td colspan="2">
<font face="arial" size="2"><b>Total Package Weight</b> (lbs.):</font>
<cfinput name="totalpackageweight" type="text" size="3" maxlength="3" required="Yes" message="Please Enter the Total Package Weight in Lbs. (Must be a whole number between 1-150, no fractions. Round up.)" validate="integer" range="1,150">
</td>
</tr>
<tr>
<td COLSPAN="2" align="left">
<b>
<font COLOR="#0C5782">#3) Reason for Return<br></font></b>
<hr width="100%" noshade color="#0C5782">
</td>
</tr>
<tr>
<td COLSPAN="2" align="left">
<textarea NAME="questions" ROWS="5" COLS="45"></textarea>
</td>
</tr>
<tr>
<td colspan="2">
<br />
<font face="arial" size="2"><b>Please select type of return:</b></font>
<cfselect name="typeofreturn" multiple="No" required="Yes" size="1" message="Please Choose one Return Type">
<OPTION value="Return for Credit - New Equipment">Return for Credit - New Equipment</OPTION>
<OPTION value="Repair and Return">Repair and Return</OPTION>
<OPTION value="Parts Return for Credit">Parts Return for Credit</OPTION>
<OPTION value="Supplies Return for Credit">Supplies Return for Credit</OPTION>
<OPTION value="Mispicked Supplies">Mispicked Supplies</OPTION>
<OPTION value="Mispicked Parts">Mispicked Parts</OPTION>
<OPTION value="ultimail maintenance program">ulti<strong>mail</strong>™ maintenance program</OPTION>
</cfselect>
<br />
<font face="arial" size="2"><b>Please Select One:</b></font>
<cfselect name="typeofreturn2" multiple="No" required="Yes" size="1" message="Please Choose one Return Type">
<OPTION value="Warranty Replacement">Warranty Replacement</OPTION>
<OPTION value="Warranty Repair and Return">Warranty Repair and Return</OPTION>
<OPTION value="20% Restocking Fee">20% Restocking Fee</OPTION>
<OPTION value="Chargeable">Chargeable</OPTION>
<OPTION value="Core Credit">Core Credit</OPTION>
<OPTION value="Scale Refurb - Under Warranty">Scale Refurb - Under Warranty</OPTION>
<OPTION value="Scale Refurb - Chargeable">Scale Refurb - Chargeable</OPTION>
<OPTION value="None of the above">None of the above</OPTION>
<OPTION value="ultimail maintenance replacement">ulti<strong>mail</strong>™ maintenance replacement</OPTION>
</cfselect>
</td>
</tr>
<tr>
<td COLSPAN="2" align="left">
<b><font COLOR="#0C5782">#4) Return Procedures
<hr width="100%" noshade color="#0C5782">
</font></b>
</td>
</tr>
<tr>
<td colspan="2">
<font face="arial" size="2">
<!--
<div align="left">
<br />
<b><u>Return Procedures</u></b>
</div>
-->
<br />
<ol type="B">
<li><font face="arial" size="2">All items must be returned to FP in the original packaging</font></li>
<li><font face="arial" size="2">The packing slip you will receive via email must be included in the package.</font></li>
<li><font face="arial" size="2">Any parts, cords, cables, etc. sent with the machines MUST come back with the machines</font></li>
<li><font face="arial" size="2">All ink must be removed from the machine; Jetmail bases must have the serum loaded, M-Series must have the ink
assembly removed, placed in a plastic bag and packed in a separate box.</font></li>
<li><font face="arial" size="2">All RA#'s are valid for 30 days</font></li>
<li><font face="arial" size="2">NO credit will be issued for items returned without an RA#. <br />
RA # MUST be clearly written on box.</font></li>
</ol>
<p />
<b>If above procedures are not followed, FP at its discretion can</b>:<br />
Deny any credit for the returned item and/or charge your account for the repairs required as a result of improper packaging
or damage from ink not being removed prior to return to FP.
</font>
<p />
</td>
</tr>
<tr>
<td COLSPAN="2" align="left">
<b>
<font COLOR="#0C5782">#5) Submit Request<br></font></b>
<hr width="100%" noshade color="#0C5782">
</td>
</tr>
<tr>
<td COLSPAN="2" ALIGN="CENTER">
<br />
<input TYPE="submit" VALUE="SUBMIT RA REQUEST" NAME="Submit">
<input TYPE="reset" VALUE="RESET"></td>
</tr>
</table>
</cfform>
</cfif>
<!-- information ends here -->
</TD>
</TR>
</TABLE>
<!--------END OF MAIN VIEWING WINDOW -------->
</td>
</tr>
</table>
</body>
</html>
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