Question

Coldfusion Server Locking Up

Asked by: kenjpete

We are running Coldfusion 8 (standard) on a Windows 2003 box. Lately our server has been locking up and becoming unresponsive. Our web server administrator is checking the IIS logs but I have been going through the Coldfusion logs. On the days that our server experienced a problem I am seeing references in the logs to this error message:

"The Metrics service is not available. This exception is usually caused by service startup failure. Check your server configuration."

I did some searching around and I understand you can enable or disable the metrics service by altering the jrun.xml file. I am checking to see if we have that file enabled or not. But, my question is could the metrics service be the cause of our server becoming unresponsive? Or, is that message a result of the server already being down? I am not seeing anything else in the logs that suggests some other service or process is the issue.

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Asked On
2009-09-30 at 14:44:08ID24775325
Topics

ColdFusion Application Server

,

Microsoft IIS Web Server

,

Cold Fusion Markup Language

Participating Experts
1
Points
500
Comments
4

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Answers

 

by: bjv211Posted on 2009-10-01 at 21:50:19ID: 25475274

I would think this is directly related to a CF 8 issue and not IIS.  With that said, here's a user with a similar situation and potential workaround that relates to permissions : http://www.houseoffusion.com/groups/cf-talk/thread.cfm/threadid:56530

Also, have you installed the latest updates, which fix many minor bug like this?  Read more about is here: http://www.adobe.com/support/coldfusion/downloads_updates.html#cf8

 

by: kenjpetePosted on 2009-10-02 at 08:37:44ID: 25478923

I looked through the list of hot fixes and none seem to apply to this issue. It also says to only apply a hot fix if we are specifically experiencing one of the issues listed. Am I missing something, is this issue addressed in one of those hotfixes?

I did see the post from that user on HouseofFusion.com but wasn't sure if it was the same issue, although the error message was the same. What Coldfusion user are they referring to when he says:

"If we put that coldfusion user (it's a domain user) into the Administrators group, it works.  Putting it in a different group (like Power Users) doesn't work.'''


 

by: bjv211Posted on 2009-10-02 at 08:53:07ID: 25479079

I was referring to ColdFusion 8 Update 1 (8.0.1) Release Date: April 03, 2008, as opposed to the hot fixes.  Does your CF 8 application service run using the local system account?

 

by: kenjpetePosted on 2009-10-02 at 11:46:49ID: 25480802

We are running version 8.0.0 and our CF 8 application is run using the local system account. We will update the server to 8.0.1 and hopefully that will resolve the problem.

20120131-EE-VQP-002

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