Question

Cannot start IIS websites because the process cannot access the file

Asked by: DBrookfield

Ok I'm getting this above error, now I've read http://support.microsoft.com/kb/890015/en-us and I've found that there is a process listening on port 80 it has a PID of 1968 and I'm damned if I know what that is, a trawl through google didn't shed much light, or maybe it's just me and I'm to tired to see. Anyway I'd love to know what it is. This is a new install of Win 2003 R2 with exchange 2003, I need the default website up and running for OWA and I really don't relish re-installing the whole lot to solve this problem. Any help gratefully received :-)

This is what netstat -ano showed:

Proto  Local Address          Foreign Address        State           PID
  TCP    0.0.0.0:25             0.0.0.0:0              LISTENING       600
  TCP    0.0.0.0:42             0.0.0.0:0              LISTENING       1684
  TCP    0.0.0.0:53             0.0.0.0:0              LISTENING       444
  TCP    0.0.0.0:80             0.0.0.0:0              LISTENING       1968
  TCP    0.0.0.0:81             0.0.0.0:0              LISTENING       1968
  TCP    0.0.0.0:88             0.0.0.0:0              LISTENING       860
  TCP    0.0.0.0:135            0.0.0.0:0              LISTENING       1284
  TCP    0.0.0.0:389            0.0.0.0:0              LISTENING       860

And no listenonly key is present in the registery hence the 0.0.0.0

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Asked On
2006-12-06 at 19:20:35ID22085147
Tags

iis

,

cannot

,

process

Topic

Microsoft IIS Web Server

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Answers

 

by: DBrookfieldPosted on 2006-12-06 at 20:27:07ID: 18090748

Well blow me, I sorted it, but think I'll leave this up as it may help someone else. Anyway I did some thinking and some noseing around as to what may be listening on Port 80, and I can up with two programmes. Non critical must haves. One was the Adaptec Storage Manager and the other was the SuperMicro Monitor. All I did was un-install and all was up and running, hurray.. Anyway Can anyone answer how would I know whihc app it was from the PID? And no real rushon this as I'm off to bed happy the damned server is up and running :-)

 

by: WadskiPosted on 2006-12-08 at 05:13:33ID: 18100916

Open Command Prompt by going Start/Run and type CMD

type 'netstat -b'

It takes some time but will tell you what program is listening on which port (with PID).

 

by: DBrookfieldPosted on 2006-12-09 at 16:58:23ID: 18109382

Doh, that's what doing work at 3 am does for you completly forgot about the -b switch :( Hey ho

 

by: alimuPosted on 2006-12-10 at 20:29:52ID: 18112937

another way is opening up task manager on the server and checking that PID is being displayed.  That'll give you the processes executable and you can track back from there.

Wadski - any objections to a PAQ/Refund here (DBrookfield seems to have answered their own question)

alimu/Page Ed. IIS.

 

by: DBrookfieldPosted on 2006-12-11 at 17:11:18ID: 18119630

You know I'd not even thought about a refund, to earn this i'll sumerise this. the main thing I would say is 2-3 am isn't really the best time to try and sort this problem :)

Anyway if you find that OWA isn't working for the specific reason given above then it is most likley due to two reasons:

•  Another process is using port 80 or port 443 on the computer that is running IIS 6.0. By default, IIS 6.0 uses TCP port 80 as the default TCP port and port 443 for Secure Sockets Layer (SSL).

Or
 
• The ListenOnlyList registry subkey is not configured correctly on the computer that is running IIS 6.0.

In my case it was another programme (raid controller application) that was listening on port 80 being a tad fuddle headed I found the PID of the programme by using netstat -ano this is the netstat command with the -a - n -o command. Netstat -b would of course have told me the programme or as else you could do what Alimu suggests task manager, one thing here though in my case as far as I remember (I can't of course be completly certain here) the process wasn't showing in Task manager. netstat -b confirmed to me what I'd worked out by a process of elimination, i.e what have I installed that may have a browser interface. Remove the offending programme or redirect this to another port will solve yoru problem. Of course you should remember what port you do redirect to as you will need this later if you ever want to access whatever it was that was running. After you've removed the offfending article then you should be able to restart the service. Another piece of advice here sort of relevent is that if you have OWA and exchange on a DC (MS does not recomend this but lets face it how many small businesses need a seperate DC) then stopping the exchange services  prior to shutdown will significantly speed this up.
Coomands below.
    net stop MSExchangeES
    net stop IMAP4Svc
    net stop POP3Svc
    net stop RESvc
    net stop MSExchangeSRS
    net stop MSExchangeMGMT
    net stop MSExchangeMTA
    net stop MSExchangeIS   /Y
    net stop MSExchangeSA   /Y

Plus thanks to the guys who made their comments here as well.




 

by: DBrookfieldPosted on 2006-12-12 at 01:15:01ID: 18121038

No close away please :-)

 

by: camilorgpPosted on 2007-11-15 at 14:39:10ID: 20293222

Thanks for posting the answer DBrookfield, your detailed instructions saved me a lot of time.

Kudos!

 

by: DBrookfieldPosted on 2007-11-15 at 15:43:58ID: 20294065

Happy to help :-)

 

by: dbaniciPosted on 2007-12-25 at 20:58:34ID: 20528374

Dudes, check if Skype is at fault for hogging Port 80!!!!

I got the error with IIS7 on Vista Home Premium.
First make sure to add ASP (or whatever interpreter you are trying to run) from Add Windows Features, same place where you added your IIS.

I checked all available solutions above and I was getting the same IIS error when trying to turn on the web site, it drove me nuts.

Furthermore, when I used the command line tool I had some service listed as 3408 using port 80 but Task Manager would not show it in the list.

Then I found this post explaining how Skype is most often the culprit for this annoying issue:
http://blogs.developerfusion.co.uk/blogs/paulfp/archive/2007/04/16/2633.aspx

20120131-EE-VQP-002

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