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02.22.2008 at 10:29AM PST, ID: 23185357
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OMA does not function due to MSExchangeOMA - 1503

Tags: An unknown error occurred while processing the current request:
I can not find anything on this error and could use some help resolving the issue.

Event Type: Error
Event Source: MSExchangeOMA
Event Category: (1000)
Event ID: 1503
Date: 2/22/2008
Time: 1:11:08 PM
User: N/A
Computer: SERVER
Description:
An unknown error occurred while processing the current request:
Message: The remote server returned an error: (404) Not Found.
Source: Microsoft.Exchange.OMA.ExchangeDataProvider
Stack trace:
   at Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStream()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFolders()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo user)

Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
   at System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean isBinderDefault)
   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)

Message: Exception of type Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.UserInterface
Stack trace:
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)
   at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e)
   at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
   at System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)
   at System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


I can find information regarding this error, when the error applies to 501 errors. Nothing on the internet regarding 404 errors with this combination. I have tried to resolve this problem for quite some time, thanks for any help in advance.
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Question Stats
Zone: Software
Question Asked By: rick_ccsllc
Solution Provided By: rick_ccsllc
Participating Experts: 1
Solution Grade: A
Views: 110
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02.23.2008 at 05:42AM PST, ID: 20964879

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02.23.2008 at 06:57AM PST, ID: 20965145

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02.23.2008 at 07:11AM PST, ID: 20965180

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02.23.2008 at 01:31PM PST, ID: 20966850

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02.23.2008 at 01:39PM PST, ID: 20966883

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02.23.2008 at 02:55PM PST, ID: 20967178

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02.23.2008 at 03:06PM PST, ID: 20967215

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02.24.2008 at 12:59AM PST, ID: 20969260

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02.24.2008 at 07:29AM PST, ID: 20970164

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02.24.2008 at 08:04AM PST, ID: 20970309

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02.24.2008 at 10:25AM PST, ID: 20970728

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02.24.2008 at 11:51AM PST, ID: 20971053

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02.24.2008 at 12:22PM PST, ID: 20971163

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02.25.2008 at 07:28AM PST, ID: 20976193

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02.25.2008 at 07:46AM PST, ID: 20976416

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02.25.2008 at 11:59AM PST, ID: 20978653

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02.25.2008 at 01:43PM PST, ID: 20979550

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02.25.2008 at 02:20PM PST, ID: 20979864

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02.25.2008 at 02:22PM PST, ID: 20979875

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02.25.2008 at 02:52PM PST, ID: 20980096

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02.25.2008 at 02:53PM PST, ID: 20980108

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02.26.2008 at 06:08AM PST, ID: 20984340

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02.26.2008 at 06:22AM PST, ID: 20984468

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02.26.2008 at 06:52AM PST, ID: 20984757

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02.26.2008 at 07:43AM PST, ID: 20985267

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02.26.2008 at 01:27PM PST, ID: 20989055

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02.26.2008 at 02:24PM PST, ID: 20989640

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02.26.2008 at 02:50PM PST, ID: 20989838

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02.26.2008 at 03:00PM PST, ID: 20989902

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02.26.2008 at 10:12PM PST, ID: 20991756

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02.27.2008 at 06:40AM PST, ID: 20994302

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02.27.2008 at 08:40AM PST, ID: 20995486

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02.23.2008 at 05:42AM PST, ID: 20964879

Rank: Guru

Hello rick_ccsllc,

Could you get the IIS logs from the time when you are trying to log in?
 You can find the IIS logs in systemroot\System32\LogFiles\W3SVCnumber

Also have you tried re-creating the virtual directories?
http://support.microsoft.com/kb/883380

Regards,

JimboEfx
 
02.23.2008 at 06:57AM PST, ID: 20965145
I have already recreated the virtual directories and verified the the access permissions on them. I will pull the logs and post them for you.
 
02.23.2008 at 07:11AM PST, ID: 20965180
I'm not sure if this is normal but there is no matching time for when the event's occur with OMA.

The event's happened at: 12:52PM and 1:11PM but I do not see a time coinciding with the log.

2008-02-22 12:54:05 W3SVC1 192.168.8.1 GET /Microsoft-Server-ActiveSync User=tferranti&DeviceId=2F4A624BDD1CCAD24CF76DF01A0D9DC5&DeviceType=PocketPC 80 - 70.210.21.87 MSFT-PPC/5.1.2202 404 0 64
2008-02-22 12:54:05 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=tferranti&DeviceId=2F4A624BDD1CCAD24CF76DF01A0D9DC5&DeviceType=PocketPC&Cmd=FolderSync 80 - 70.210.21.87 MSFT-PPC/5.1.2202 401 2 2148074254
2008-02-22 12:54:05 W3SVC1 192.168.8.1 GET /exchange-oma/tferranti@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/PocketPC/2F4A624BDD1CCAD24CF76DF01A0D9DC5 - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 12:54:05 W3SVC1 192.168.8.1 GET /exchange-oma/tferranti@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 12:54:06 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=tferranti&DeviceId=2F4A624BDD1CCAD24CF76DF01A0D9DC5&DeviceType=PocketPC&Cmd=FolderSync&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:2C2I651S1032R0S0L0H0P 80 elecres.com\tferranti 70.210.21.87 MSFT-PPC/5.1.2202 500 0 64
2008-02-22 12:54:32 W3SVC1 192.168.8.1 GET /Microsoft-Server-ActiveSync User=tkontos&DeviceId=EECF8ED91BC6A48AF9FE67E3F6C0BA2D&DeviceType=PocketPC 80 - 75.206.57.44 MSFT-PPC/5.1.2202 404 0 64
2008-02-22 12:54:32 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=tkontos&DeviceId=EECF8ED91BC6A48AF9FE67E3F6C0BA2D&DeviceType=PocketPC&Cmd=FolderSync 80 - 75.206.57.44 MSFT-PPC/5.1.2202 401 2 2148074254
2008-02-22 12:54:32 W3SVC1 192.168.8.1 GET /exchange-oma/tkontos@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/PocketPC/EECF8ED91BC6A48AF9FE67E3F6C0BA2D - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 12:54:32 W3SVC1 192.168.8.1 GET /exchange-oma/tkontos@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 12:54:32 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=tkontos&DeviceId=EECF8ED91BC6A48AF9FE67E3F6C0BA2D&DeviceType=PocketPC&Cmd=FolderSync&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:2C2I651S1032R0S0L0H0P 80 elecres.com\tkontos 75.206.57.44 MSFT-PPC/5.1.2202 500 0 0
2008-02-22 13:09:18 W3SVC1 192.168.8.1 GET /Microsoft-Server-ActiveSync User=tferranti&DeviceId=2F4A624BDD1CCAD24CF76DF01A0D9DC5&DeviceType=PocketPC 80 - 70.210.21.87 MSFT-PPC/5.1.2202 404 0 64
2008-02-22 13:09:18 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=tferranti&DeviceId=2F4A624BDD1CCAD24CF76DF01A0D9DC5&DeviceType=PocketPC&Cmd=FolderSync 80 - 70.210.21.87 MSFT-PPC/5.1.2202 401 2 2148074254
2008-02-22 13:09:18 W3SVC1 192.168.8.1 GET /exchange-oma/tferranti@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/PocketPC/2F4A624BDD1CCAD24CF76DF01A0D9DC5 - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 13:09:18 W3SVC1 192.168.8.1 GET /exchange-oma/tferranti@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 13:09:19 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=tferranti&DeviceId=2F4A624BDD1CCAD24CF76DF01A0D9DC5&DeviceType=PocketPC&Cmd=FolderSync&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:2C2I651S1032R0S0L0H0P 80 elecres.com\tferranti 70.210.21.87 MSFT-PPC/5.1.2202 500 0 0
2008-02-22 13:09:23 W3SVC1 192.168.8.1 GET /Microsoft-Server-ActiveSync User=tferranti&DeviceId=2F4A624BDD1CCAD24CF76DF01A0D9DC5&DeviceType=PocketPC 80 - 70.210.21.87 MSFT-PPC/5.1.2202 404 0 64
2008-02-22 13:09:23 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=tferranti&DeviceId=2F4A624BDD1CCAD24CF76DF01A0D9DC5&DeviceType=PocketPC&Cmd=FolderSync 80 - 70.210.21.87 MSFT-PPC/5.1.2202 401 2 2148074254
2008-02-22 13:09:23 W3SVC1 192.168.8.1 GET /exchange-oma/tferranti@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/PocketPC/2F4A624BDD1CCAD24CF76DF01A0D9DC5 - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 13:09:23 W3SVC1 192.168.8.1 GET /exchange-oma/tferranti@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 13:09:23 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=tferranti&DeviceId=2F4A624BDD1CCAD24CF76DF01A0D9DC5&DeviceType=PocketPC&Cmd=FolderSync&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:2C2I651S1032R0S0L0H0P 80 elecres.com\tferranti 70.210.21.87 MSFT-PPC/5.1.2202 500 0 0
2008-02-22 13:15:47 W3SVC1 192.168.8.1 GET /Microsoft-Server-ActiveSync User=chudson&DeviceId=FA4827CEBE9D4FC96E02F6988F4643A6&DeviceType=PocketPC 80 - 70.212.83.101 MSFT-PPC/5.1.2202 404 0 64
2008-02-22 13:15:47 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=chudson&DeviceId=FA4827CEBE9D4FC96E02F6988F4643A6&DeviceType=PocketPC&Cmd=FolderSync 80 - 70.212.83.101 MSFT-PPC/5.1.2202 401 2 2148074254
2008-02-22 13:15:47 W3SVC1 192.168.8.1 GET /exchange-oma/chudson@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/PocketPC/FA4827CEBE9D4FC96E02F6988F4643A6 - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 13:15:47 W3SVC1 192.168.8.1 GET /exchange-oma/chudson@elecres.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync - 80 - 192.168.8.1 Microsoft-Server-ActiveSync/6.5.7638.1 404 0 64
2008-02-22 13:15:48 W3SVC1 192.168.8.1 POST /Microsoft-Server-ActiveSync User=chudson&DeviceId=FA4827CEBE9D4FC96E02F6988F4643A6&DeviceType=PocketPC&Cmd=FolderSync&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:2C
 
02.23.2008 at 01:31PM PST, ID: 20966850

Rank: Guru

Can you give me some history on your exchange environment... number of servers, current version, any previous versions and upgrade paths taken.

If this is a single exchange server do you use OWA on it with forms based authentication?

Can you give me some details on the user account(s) you are testing with?
-do they have any issues with OWA? I'm thinking of a similar 404 error you can get with OWA http://support.microsoft.com/kb/293386
 
02.23.2008 at 01:39PM PST, ID: 20966883

Rank: Guru

I also refer you to this page, which has people with some of the issues normally suspected:
-OMA vd directory security?
-SSL required?? Can you access via http, what about /exchange - is ssl required on this. Maybe turn this off for testing.
-check ntfs permissions on /exchange-oma directory


http://www.dotnet247.com/247reference/msgs/56/283750.aspx
 
02.23.2008 at 02:55PM PST, ID: 20967178
One server
Exchange 2003
No upgrades

OMA Virtual Diretory Securty:
Anonymous access disabled
Integrated Windows Authentication disabled
Digest authentication for Windows domains erver disabled
Basic Authentication enabled
.net passport authentication disabled

SSL is not required
I do not have an /exchange-oma directory in which I could check the NTFS permissions.
 
02.23.2008 at 03:06PM PST, ID: 20967215
Followed the KB article to create exchange-oma directory:
http://support.microsoft.com/kb/817379
 
02.24.2008 at 12:59AM PST, ID: 20969260

Rank: Guru

Did you iisreset after creating oma VD?

Could you update with what happens when you try to use OMA...
Application/system logs in evenet viewer - any errors/warnings?
Again, IIS logs during a period where you try logging in with a user?

Also, there is a train of though that that kb817379 has a slight flaw. Simon, an exchange mvp, has published a modifed one here:
http://www.amset.info/exchange/mobile-85010014.asp
 
02.24.2008 at 07:29AM PST, ID: 20970164
Yes, I iisreset after creating the oma virtual dir.

The error still remains when trying to access oma from IE:   A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.

Same error remains within the event viewer.

IIS Log:
--------
MSFT-PPC/5.1.2202 500 0 64
2008-02-24 15:19:34 W3SVC1 192.168.8.1 GET /oma - 80 - 65.29.96.57 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 401 2 2148074254
2008-02-24 15:19:40 W3SVC1 192.168.8.1 GET /oma - 80 Administrator 65.29.96.57 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 301 0 0
2008-02-24 15:19:48 W3SVC1 192.168.8.1 GET /oma/oma.aspx - 80 Administrator 65.29.96.57 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 302 0 0
2008-02-24 15:19:49 W3SVC1 192.168.8.1 GET /exchange-oma/Administrator/ - 80 - 192.168.8.1 - 404 0 2
2008-02-24 15:19:49 W3SVC1 192.168.8.1 GET /oma/oma.aspx - 80 Administrator 65.29.96.57 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
 
02.24.2008 at 08:04AM PST, ID: 20970309

Rank: Guru

note the 404 code is slightly different. 404 0 2 instead of 404 0 64.

I had a list of those codes once... there is a significance behind them...

anyhow. can you just confirm general exchange config and the user account (can you use a non admin account please) as per this article:

http://www.msexchange.org/tutorials/OMA_Exchange_Server_2003.html
 
02.24.2008 at 10:25AM PST, ID: 20970728
Created a brand new user called "deleteme" and attempted to logon. The following is the IIS excerpt.

2008-02-24 18:18:49 W3SVC1 192.168.8.1 GET /oma - 80 deleteme 65.29.96.57 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 301 0 0
2008-02-24 18:18:49 W3SVC1 192.168.8.1 GET /oma/oma.aspx - 80 deleteme 65.29.96.57 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 302 0 0
2008-02-24 18:18:49 W3SVC1 192.168.8.1 GET /exchange-oma/deleteme/ - 80 - 192.168.8.1 - 404 0 2
2008-02-24 18:18:49 W3SVC1 192.168.8.1 GET /oma/oma.aspx - 80 deleteme 65.29.96.57 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2008-02-24 18:20:40 W3SVC1 192.168.8.1 GET /Microsoft-Server-ActiveSync

Hope that helps.
 
02.24.2008 at 11:51AM PST, ID: 20971053

Rank: Guru

can you make sure IE is not using friendly http error codes:

http://www.webwizguide.com/kb/asp_knowledgebase/friendly_HTTP_error_messages.asp

Try again and paste exact message (screenshot if possible).
 
02.24.2008 at 12:22PM PST, ID: 20971163

Rank: Guru

Also see here:

What IIS web extensions have you got enabled??
http://support.microsoft.com/kb/248033
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