Question

Using IE8, OWA attachment (docx, xlsx) wants to be saved as zip file.

Asked by: Futurenet_Solutions

I am having a problem with downloading Office 2007 attachments (.docx, .xlsx) in OWA being saved as .zip.
I found an article on this site about adding MIME types for Office 2007 extensions into IIS6. I applied the fix and it is working for IE7 users. Everyone using IE7 can now download .docx files correctly. However, IE8 users are still having the problem.
We are running Windows Server 2003, IIS6, and Exchange 2003. All users have Office 2007 Pro installed.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-04-10 at 08:23:27ID24312619
Tags

Internet Explorer 8

,

OWA

,

IIS6

,

Office 2007

,

docx

,

xlsx

,

zip

Topics

Microsoft IIS Web Server

,

Exchange Email Server

,

Internet Explorer Web Browser

Participating Experts
4
Points
0
Comments
14

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. OWA with IE7 Getting Message  -  The S/MIME control in…
    Runnig OWA to Exchange 2003/Win Server 2003. All updates installed. Accessing from Win XP. Getting this message in the top of the OWA display: The S/MIME control installed on this computer is out-of-date. Install the newest version of the control from the Options page. L...
  2. OWA with S/MIME killing Internet Explorer
    I installed MS Outlook Web Access S/MIME to allow the adding of a signature image. Now, the user cannot send email through OWA, as Internet Explorer dies on clicking "Send". In addition, I cannot un-install the S/MIME add-on, as it tells me "Another version ...
  3. OWA attachment (docx, xlsx) wants to be saved as zip…
    Peculiar problem in that this only happens on one computer. User is opening an attachment via OWA. This is an XLSX (also happens with DOCX) file but Internet Explorer insists on saving it as a zipped file. I can change save as File Type All and add the .xlsx extension an...
  4. Office 2007 Extensions Opening in OWA as ZIP Files
    I registered Office2007 MIME types in IIS(5) but I still have a handful of IE7/8 clients that are prompted to save the file as a zip when downloading docx, xlsx, etc..while in OWA. Is there an issue with adding these extensions to IIS 5.0? Any help would be great. Thanks.

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: brislanePosted on 2009-04-10 at 08:53:28ID: 24116541

What have you the MIME types setup as ? They should be as follows :

.xlsx       application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
.docx       application/vnd.openxmlformats-officedocument.wordprocessingml.document

 

by: Futurenet_SolutionsPosted on 2009-04-10 at 08:57:07ID: 24116566

I added all of these:

.xlsx - application/vnd.openxmlformats-officedocument.spreadsheetml.sheet  
.xltx - application/vnd.openxmlformats-officedocument.spreadsheetml.template  
.potx - application/vnd.openxmlformats-officedocument.presentationml.template
.ppsx - application/vnd.openxmlformats-officedocument.presentationml.slideshow
.pptx - application/vnd.openxmlformats-officedocument.presentationml.presentation
.sldx - application/vnd.openxmlformats-officedocument.presentationml.slide
.docx - application/vnd.openxmlformats-officedocument.wordprocessingml.document
.dotx application/vnd.openxmlformats-officedocument.wordprocessingml.template
.xlam application/vnd.ms-excel.addin.macroEnabled.12
.xlsb application/vnd.ms-excel.sheet.binary.macroEnabled.12

 

by: JWL5537Posted on 2009-04-10 at 09:32:49ID: 24116894

I'm experiencing the same problem and have added the same MIME in IIS.

 

by: Futurenet_SolutionsPosted on 2009-04-10 at 13:21:11ID: 24118906

I think I have figured it out.
If you add the OWA site to the trusted sites in IE8 it allows you to download the attachment correctly.

 

by: Futurenet_SolutionsPosted on 2009-04-10 at 13:32:30ID: 24118975

Now I am going to create a GPO for adding the OWA site to the trusted sites in IE.
I found this site for creating a GPO for trusted sites:
http://windowsitpro.com/article/articleid/78049/jsi-tip-6644-how-can-i-use-group-policy-to-add-a-site-to-the-trusted-sites-zone.html

 

by: JWL5537Posted on 2009-04-10 at 13:34:02ID: 24118984

I tried putting it in trusted sites and it still won't open.  It's asking me to open the zip file and then save the excel file.

 

by: Futurenet_SolutionsPosted on 2009-04-10 at 13:38:25ID: 24119006

Maybe a silly question.....but you did make sure to restart IIS after adding the new MIME types?

 

by: JWL5537Posted on 2009-04-10 at 13:56:25ID: 24119105

Yes, multiple times.

 

by: JWL5537Posted on 2009-04-10 at 13:57:50ID: 24119115

Sorry, one thing of note is that I removed the registry entries for Level2 File Types and Level 2 Types.

 

by: Futurenet_SolutionsPosted on 2009-04-13 at 07:05:40ID: 24129871

I did not do that. I only added the MIME types and restarted IIS. Now it is working for me.

 

by: JWL5537Posted on 2009-04-13 at 07:19:34ID: 24129965

I put the MIME Reg keys back in, restarted IIS and am back to getting the message "To open this attachment you must save it to disk....".  I went back and re-copied the MIME Types back in and restarted IIS again.  Still no luck.

 

by: Futurenet_SolutionsPosted on 2009-04-13 at 08:19:44ID: 24130404

I still get that message also. However, now when i right-click and chose "save target as..." is saves it correctly.
Before adding the MIME types and adding OWA to trusted sites in IE8, when I would select "save target as..." it would save it as a zip.

As far and getting rid of the "To open this attachment you must save it to disk...", I have not figured that one out yet.

 

by: janiemoPosted on 2010-04-30 at 07:21:27ID: 32355163

To add to the confusion on this, when I create and email in MacOS using Office 2008 and then send it from Entourage, it opens just fine from OWA on Vista with IE8.  Explain that one.

 

by: JRigPosted on 2010-04-30 at 10:28:22ID: 32356801

I'm having this issue too.  MIME is correct, site added to trusted sites list.  Still no go.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...