Question

IIS7 Sites and Applications Pools reporting "Access Denied" (0x80070005)

Asked by: tholman

We are having a number of problems with a Windows 2008 SBS (SP2) box.  Been able to iron out some of the past problems, however, a new problem with IIS7 has crept up.  At some point over the weekend, IIS7 stopped working.  All of the Application Pools, and all of the sites are reporting "Access Denied".  I know that it's likely a permissions issue, however I'm lost as to WHICH permissions.

Since the machine was last known to be working, I performed a manual uninstall of Symantec Endpoint Protection Manager 11.  Following the steps on Symantec's site.  Also noteworthy, the username of the original account for the machine has been changed.  Username change was done a few weeks ago, with no immediate adverse effects.

Some of my research has pointed me to look at DCOM settings.  However, when in Component Services snap-in, the Component Services\Computers\My Computer\DCOM Config is entirely empty.  As such, I am unable to attempt solutions that recommend changing DCOM settings.

I think I've included all relevant information, but if I missed anything, please feel free to ask.  Thanks in advance for your assistance.

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Asked On
2009-07-27 at 14:01:56ID24604381
Tags

IIS

,

IIS7

,

DCOM

,

Insufficent Memory

Topics

Microsoft IIS Web Server

,

DCOM

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Answers

 

by: BytyPosted on 2009-07-27 at 14:14:12ID: 24956083

 

by: bvflorinPosted on 2009-07-27 at 14:28:57ID: 24956185

Please follow this article and let us know the results!

 

by: tholmanPosted on 2009-07-27 at 15:04:34ID: 24956385

Byty:  There is no ASP.NET Account.  ASP.NET *IS* listed as being installed however.  Thoughts?

 

by: bvflorinPosted on 2009-07-27 at 23:46:52ID: 24958363

@tholman: did you use my link above? If yes let us know the result to see where the problem is!

 

by: wolfman007Posted on 2009-07-28 at 02:33:29ID: 24959029

Check to see is the web.config file in the home directory of the 'default web site' is set to read only.

From

http://blog.crowe.co.nz/archive/2007/08/24/IIS7-Access-Denied-when-using-the-IIS-7-Manager.aspx

 

by: tholmanPosted on 2009-07-28 at 09:38:13ID: 24962427

bvflorin:  I have not used your link yet.  I will do so next.

wolfman007: Thanks for the link.  That IS the error I get, but I found that site while searching before my post, and it is not the root cause.

UPDATE TO PROBLEM:  Found out this morning that the problem has expanded.  RDP was no longer working, even after reboot, so I had to make the 3 hour drive out to the server location.  It seems that in addition to the aformentioned IIS issues the following new ones have crept up overnight

- now RDP is not functioning
- When you log in as an administrator, and the SBS Console loads up, it immediately crashes
- SOME MMC consoles crash (notably Computer Manager) - Some still work (like Services)
- MS Exchange Anti-Spam Update is spewing Errors - Everytime it loads, it crashes with the following 2 errors:
     - Service Control Manager Event 7031 "The MS Exchange Anti-spam Update service terminated unexpectedly.  (Was restarting, I stopped that)
     - MS Exchange Common Event 4999 "Watson report about to be sent to dw20.exe for process id: 5292, with parameters: E12, c-RTL-AMD64, 80.01.0375.001, M.E.AntispamUpdateSvc, M.E.AntispamUpdateSvc, M.E.A.HygieneUpdate.SetMicrosoftUpdateOptionStatus, System.OutOfMemoryException, ee99, 08.01.0375.001.
-  After another reboot, I'm getting all kinds of services reporting errors of being out of memory.
when I goto the network tray, it tells me there isn't enough memory to complete the operation (of displaying connection info)
-  TaskManager is reporting the following memory usage:
Physical Memory (MB) - Total 8186 Cached 783 Free 6016
Kernel Memory (MB) - Total 236 Paged 147 Nonpaged 88
System - Handles 30066 Threads 1055 Processes 71 Page File 2700M/16423M

Will attempt to follow bvflorin's link/guide now.

 

by: bvflorinPosted on 2009-07-28 at 09:53:41ID: 24962572

Please attach also the errors that you have it in Applications and System.

 

by: tholmanPosted on 2009-07-28 at 09:57:49ID: 24962603

Unable to follow bvflorin's guide/link -- Can't start IIS to load the test.asp page that's required by the trace.

"Insufficent Memory"  

 

by: bvflorinPosted on 2009-07-28 at 10:01:25ID: 24962629

You can reboot the server? If yes do it! If you can stop also some services like Exchange once, do it before the reboot and put the services on manual

 

by: tholmanPosted on 2009-07-28 at 10:14:49ID: 24962748

I CAN reboot the server, and I CAN stop services.

I have set Exchange to Manual, and rebooted.  No effect on the system.

I am at a total loss here, and I'm open to ANYTHING.

Server is so non-functional, that it can't get worse, so I'm able to bounce it w/e needed.

 

by: bvflorinPosted on 2009-07-28 at 10:30:33ID: 24962889

Please attach the System.evt, application.evt and a listing from this command:
tasklist /SVC /FI "MEMUSAGE gt 10000"

 

by: tholmanPosted on 2009-07-28 at 10:41:02ID: 24963007

bvflorin: "ERROR: Not enough storage is available to complete this operation."

 

by: bvflorinPosted on 2009-07-28 at 10:51:09ID: 24963101

so, let's see. You don't have enough resources (RAM, HDD,...) to do nothing?
reboot the server, at start up hit F8 and choose Enable Boot Logging. Attach the ntbtlog.txt, from windows directory, here. After that reboot the system in safe mode and tell me if have the same symptoms!

 

by: tholmanPosted on 2009-07-28 at 11:04:49ID: 24963241

Rebooting into Safe Mode now...

 

by: tholmanPosted on 2009-07-28 at 11:10:50ID: 24963312

Problem persists in SAFE MODE

 

by: tholmanPosted on 2009-07-28 at 11:16:56ID: 24963373

Ugh, I wish I could edit (am I just blind?)

Only Services running are:
NTDS - Active Directory Domain Services
PlugPlay - Plug and Play
DcomLaunch - DCOM Server Process Launcher
RpcSs - Remote Procedure Call
EventLog - Windows Event Log
Winmgmt - Windows Management Instrumentation
ProfSvc - User Profile Service
CryptSvc - Cryptographic Services
silsvc - Server Infrastructure License Service

 

by: bvflorinPosted on 2009-07-28 at 11:19:38ID: 24963399

how much space do you have free on system partition? Give me also a listing from:
tasklist /SVC /FI "MEMUSAGE gt 10000"

and what services are running (sc queryex)! Also please have a look on the services and tell me which services that are set to automatic are not starting! All this in normal boot!

If you can please attach also the system.evt and application.evt (system and application events)

 

by: bvflorinPosted on 2009-07-28 at 11:20:36ID: 24963410

please look also on taskmanager (in safe mode) and tell me which process eat the resources!

 

by: tholmanPosted on 2009-07-28 at 11:58:04ID: 24963772

The System Partition is currently: 221GB Used out of 554GB

tasklist /SVC /FI "MEMUSAGE gt 10000" Unable to be run due to "ERROR: Not enough storage is availbale to complete this operation"

sc queryex - see attached log file

Services set to "Automatic" that are NOT started from a fresh boot follow:
- Active Directory Certificate Services
- Backup Exec Agent Browser
- Backup Exec Device & Media Service
- Backup Exec SLO Administration Service
- Backup Exec Job Engine
- Backup Exec Server
- COM+ Event System
- DFS Replication
- DHCP Server
- File Replication Service
- Network List Service
- SQL Server (BKUPEXEC)
- Symantec Endpoint Protection Manager
- System Event Notification Service
- Terminal Services
- Terminal Services Gateway
- UPnP Device Host
- Windows Sharepoint Services VSS Writer
- Background Intelligent Transfer Service
- Network Policy Server
- Routhing and Remote Access
- TPM Base Services

Rebooting back to Safe Mode now...

(I have appeneded .txt to the event files in order to be able to upload)
Looking at App log, it seems troubles started 7/27/09 @ ~2:10PM

 

by: bvflorinPosted on 2009-07-28 at 12:02:52ID: 24963839

OK. How much RAM do you have on this system and what's the configuration of pagefile?

 

by: tholmanPosted on 2009-07-28 at 12:10:26ID: 24963932

Safe Mode Task Manager: Processes

Process Name           - CPU - Memory
System Idle Process    -  99 -     24K
taskmgr.exe            -   1 -  2,772K
silsvc.exe             -   1 -  1,624K
explorer.exe           -   1 - 10,752K
lsass.exe              -     - 15,752K
csrss.exe              -     -  1,636K
csrss.exe              -     -  1,872K
lsm.exe                -     -  2,276K
services.exe           -     -  3,120K
smss.exe               -     -    464K
svchost.exe            -     -  1,848K
svchost.exe            -     -  2,488K
svchost.exe            -     -  3,500K
svchost.exe            -     -  7,904K
svchost.exe            -     -  3,952K
System                 -     -  3,700K
wininit.exe            -     -  1,328K
winlogon.exe           -     -  1,920K

                                              
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by: tholmanPosted on 2009-07-28 at 12:12:34ID: 24963955

8 GB RAM

Page File: Automatically Managed.  Current Size: 8486

 

by: bvflorinPosted on 2009-07-28 at 12:16:22ID: 24964008

Please change the automatic manage to custom and add fix size: 12288

 

by: tholmanPosted on 2009-07-28 at 12:26:39ID: 24964204

Done, and done.  No change in system.  

 

by: bvflorinPosted on 2009-07-28 at 13:01:50ID: 24964581

Ok. can you please try to reinstall the SP2, you can take it from here! Until then i will analyze all the info that you give me! ;)

 

by: tholmanPosted on 2009-07-28 at 13:30:46ID: 24964879

Before I do that, I'm going to stand up a Secondary Domain Controller and Exchange Server in a VM on another machine.  Just as a safety net to maintain our AD & Exchange Mail boxes

 

by: bvflorinPosted on 2009-07-29 at 12:43:22ID: 24973818

So, any news?

 

by: tholmanPosted on 2009-07-31 at 06:07:49ID: 24988376

Was unable to solve the issue.  Finally managed to find someone else with the same problem, end fix there was to reinstall from scratch/restore.  Since that IS an option here, we are going that route.  

Thank you for all your help bvflorin.

20120131-EE-VQP-002

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