Question

IIS issue with install of symantec endpoint protection manager.

Asked by: sagetechit

We had Symantec Endpoint Protection Manager installed on our SBS server but it was working very well, so we decided to do a fresh install. We reinstalled the software but it acting really buggy. So, we decided to install it on our terminal server because the less stuff on our PDC the better. I started the install and it said I have to have IIS installed. So I installed IIS and resumed the Symantec install. It was installing and it go to the part where it configures IIS and then it failed and rolled everything back. I'm sure the problem is with IIS. I checked the IIS configuration and it said it couldn't start the default website because it was being used by another program. I'm assuming that's because we have IIS installed on our PDC and it is hosting a site on port 80.  Any ideas? I feel that the IIS problem might be linked to us hosting IIS on our PDC.

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Asked On
2009-08-10 at 13:57:18ID24641299
Topic

Microsoft IIS Web Server

Participating Experts
1
Points
500
Comments
20

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Answers

 

by: alanhardistyPosted on 2009-08-10 at 14:09:01ID: 25064096

Please post the SEP installation log file - it will give vital clues (with any luck).

It is called SEPM_INST.log - search for the log file and post it please.

 

by: sagetechitPosted on 2009-08-10 at 14:29:35ID: 25064243

I did a full search of the C: drive for SEPM_INST.log and I came up with nothing.

 

by: alanhardistyPosted on 2009-08-10 at 14:31:09ID: 25064258

Weird - should be somewhere.  Did you search hidden files and folders too?

 

by: sagetechitPosted on 2009-08-10 at 14:34:05ID: 25064279

Scratch that, I found it in %temp%.

 

by: alanhardistyPosted on 2009-08-10 at 14:36:49ID: 25064298

Is there any reason why you are not using SEP MR4 MP2 instead of SEP MR2?

 

by: sagetechitPosted on 2009-08-10 at 14:42:19ID: 25064343

I'm using the cd that they had in the folder, should I download MR4 and burn the ISO?

 

by: alanhardistyPosted on 2009-08-10 at 14:43:38ID: 25064356

Yes  - if you are going to install anything - you should go for the latest version.

Not suggesting it will solve the problem for a moment, just my first observation!

 

by: sagetechitPosted on 2009-08-10 at 14:45:46ID: 25064371

I don't know if this will help  you but someone told me to check what happens when I go to local host in a browser, but when I did it kicked me to my firewall, and then it instantly kicked to a site with this error.

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet.init() for servlet base threw exception
      org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
      org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
      org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
      org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
      org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
      org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
      org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
      java.lang.Thread.run(Unknown Source)


root cause

java.lang.NullPointerException
      com.sonicwall.sgms.servlets.SgmsBaseServlet.init(SgmsBaseServlet.java:319)
      org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
      org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
      org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
      org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
      org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
      org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
      org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
      java.lang.Thread.run(Unknown Source)


note The full stack trace of the root cause is available in the Apache Tomcat/5.5.26 logs.


--------------------------------------------------------------------------------

Apache Tomcat/5.5.26

 

by: alanhardistyPosted on 2009-08-10 at 14:51:01ID: 25064415

The problem seems to be with IIS - this is the section in the logfile where it goes wrong:

SESM CA: InstallIISConfig Begin
SESM CA: -install "0" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\cacls.exe" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\Php.ini" "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection Manager\Php\temp\"
SESM CA: RunCommandFromBin Begin
SESM CA: Program: C:\WINDOWS\system32\CSCRIPT.EXE
SESM CA: Command Line: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\IISCONFIG.VBS" -install "0" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\cacls.exe" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\Php.ini" "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection Manager\Php\temp\"
SESM CA: ShellExecuteEx succeeded.
SESM CA: Process return value: 7
SESM CA: hInstApp: 42
SESM CA: RunCommandFromBin End
SESM CA: Failure in IIsConfig.vbs script - See the Windows Event Viewer application log for the failure event.
SESM CA: InstallIISConfig End
Action ended 14:20:58: InstallFinalize. Return value 3.

Have you alread got TomCat installed on the server?

Did you choose the Symantec Web Server when you installed?

 

by: alanhardistyPosted on 2009-08-10 at 14:53:16ID: 25064431

Here is a Symantec troubleshooting guide for this error - please run through and report back.

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/5d3133276a073792882573720059ade8?OpenDocument

 

by: sagetechitPosted on 2009-08-10 at 15:00:15ID: 25064491

OK sorry for wasting your time but I was going throught stuff at the same time on spicworks. Turns out I had installed some network monitoring software before and forgot about it, I uninstalled it and the SEPM went through fine. It all came down to opening a browser and checking the local host, when it booted me to the network program I knew something was up. Thanks for your help tho.

 

by: sagetechitPosted on 2009-08-10 at 15:02:46ID: 31613924

It wasn't the answer, but I could tell he was getting there when he notcied the tomcat install, which was from that network monitoring program ALWAY CHECK LOCALHOST IN BROWSER WHEN CHECKING IIS ISSUES

 

by: sagetechitPosted on 2009-08-10 at 15:05:51ID: 25064533

How do I go about downloading the MR4 version from symantec, do we have to pay for an upgrade or anything?

 

by: alanhardistyPosted on 2009-08-10 at 15:08:12ID: 25064548

You should be able to login to https://fileconnect.symantec.com and enter your license number then downloas the latest version from there.

Let me know if you get stuck.

 

by: sagetechitPosted on 2009-08-10 at 15:10:37ID: 25064571

Only version 10.0 is listed after I enter my serial number

 

by: alanhardistyPosted on 2009-08-10 at 15:12:05ID: 25064579

Are you entering the correct serial number?

If you only see v10 that is SAV not SEP.

 

by: sagetechitPosted on 2009-08-10 at 15:13:35ID: 25064592

I'll root around the file cabinet a bit more, it was the first thing I grabbed.

 

by: sagetechitPosted on 2009-08-10 at 15:15:18ID: 25064603

Ahha! Found it. Yes, this is it and the new version is available, should I open up a new question so I can award you new points since we are totally off topic?

 

by: alanhardistyPosted on 2009-08-10 at 15:18:29ID: 25064637

No real need - unless you have points to offload!

It is still SEP install related.

 

by: sagetechitPosted on 2009-08-10 at 15:28:29ID: 25064692

20120131-EE-VQP-002

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