Question

mail function issues - plesk php

Asked by: willsavage

Hello, firstly, I am not a wiz at this so please keep things simple and apologies if even the question makes no sense! Here goes...

I have a site running on a virtual dedicated server running windows server 2003 and plesk.

The site is in php and has a rostering system. When a logged in user whose email address is a company one (same domain name as the website) it returns this error...

Warning: mail() [function.mail]: SMTP server response: 550 Requested action not taken: mailbox unavailable or not local in C:\Inetpub\vhosts\eventparamedics.co.uk\httpdocs\objects\class.Mail.php on line 47

Any advice on where I should be looking to fix this?

Finally, the whole process is confused slightly by the fact that the v-ded server is with goDaddy and all email is handled by server101.

Any advise on this would be great.

Thanks

Will

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Asked On
2009-02-26 at 02:54:24ID24179428
Tags

windows server 2003

,

php

,

plesk

Topics

Web Servers

,

Email Servers

,

PHP Scripting Language

Participating Experts
3
Points
500
Comments
6

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Answers

 

by: ritetekPosted on 2009-02-26 at 05:49:52ID: 23744501

Yeah, this actually isn't JUST a php issue, it's just a hosting issue in general.  I'm not sure if this would work since I'm not a hosting expert, but are you using a "from" header?  If so, you might try changing it to something OTHER than an email at your domain, maybe only if to address is one that IS at your domain.  Again, I'm not sure what you are doing at the moment with the actual code, so I'm not sure if that would even work.  

 

by: zstapicPosted on 2009-02-26 at 05:54:42ID: 23744541

Hello, try this:


function sendActivationCode($email, $authorisationCode)
	{
		$to = $email;
		$subject = "Registracija na Callidus Elearning System - Ivan `vogor";
		$txt = 
		"
		Dobro doali na sustav za elektroni
ko u
enje Callidus!
		
		Da bi dovraili registraciju na stranice http://arka.foi.hr/~isvogor/callidus potvrdite klikom na slijedei link:
		
		http://arka.foi.hr/~isvogor/callidus/activation.php?aktivacija=$authorisationCode
		
		Srda
an pozdrav,
		Ivan `vogor
		";
		$headers = 'From: <isvogor@foi.hr>' . "\r\n";
 
		if(mail($to, $subject, $txt, $headers)) 
			return true;
		else 
			return false;
	}

                                              
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by: willsavagePosted on 2009-02-26 at 06:00:08ID: 23744591

Thanks for the advise. I have an update. The chaps at goDaddy support think it is because my DNS is setup incorrectly so it is looking on my server for email addresses when I am actually managing mail from my domain registrar.

I will try this DNS change and if it is a no go I'll try these suggested solutions.

Thanks a lot

Will

 

by: orkinoksPosted on 2009-02-26 at 06:13:20ID: 23744744

Hi;
the error indicates that there is no mail address with this name under this domain.

if you are using plesk, most probably you should be using your own local mail server.Plesk windows uses Mailenable as local mail server.In this case, please check that the mail address exists in plesk, and reconfigure the mail confiuration.To do this, run these commands in windows command line.

cd %plesk_bin%
mchk.exe --all-domains --fix=local
This will reconfigure all the mail configuration of your server.


If dedicated server is configured to use an external mail server (please be sure that it is, this is a very rarely used option)
you should firstly disable the mail function of your domain from plesk, the server may be trying the deliver the mail to local mail server.Please update the MX record in plesk DNS service and enter the IP address of the actual mail server in the MX record.
so that the e-mails sent to the domain is forwarded to the external mail server.To do this,
find the domain in plesk and click on it.
Click DNS.
There will be several DNS records.
Click on MX record to edit it.
Update the IP address as the external mail servers IP.

Hope it helps.

 

by: willsavagePosted on 2009-02-26 at 06:43:29ID: 23745073

I think that will be it, any suggestions where I will be able to find the IP for my mailserver? I am using server101 who don't seem to give you direct access to anything! Is it the ones listed here ending in 213 and 210?

http://www.robtex.com/dns/server101.com.html

Cheers...

Will

 

by: orkinoksPosted on 2009-02-26 at 06:50:26ID: 23745169

Yes,
from the links you have sent, it looks like that.
Try one of those Ip addresses, don't forget to disable the mail server of domain in plesk, if the IP's don't work you better open a ticket to your mail service provider for MX IP's.

good luck.

20120131-EE-VQP-002

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