Hello, I will do my best to thoroughly explain the problem for you, as we are at a loss on how to fix this - and it is beyond the scope of support from MT.
Server: DV 3.5
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Please carefully note the steps we've already taken in an effort to resolve this.
The problem is this:
1. When attempting to upload a image of 1.3mb (and higher) - the process keeps stalling. Takes forever, and usually gets stuck around 196,603 - 229,376 bytes.
2. Uploading small images works perfectly.
3. When uploading in FireFox, we eventually get this error message: "The connection was reset".
4. It is *not* the software. We've tried uploading with a few different pieces of software (Wordpress, and the classifieds software that our client will be using). We get the same results under both programs.
5. Trying two different types of uploaders, we get mixed results like follows:
Internet Explorer using basic HTML form upload --> Works for the tested 1.3 MB file.
FireFox using basic HTML form upload --> Does NOT Work.
Internet Explorer using a javascript assisted-type upload process --> Does NOT Work.
FireFox using a fancier javascript assisted-type upload process --> Does NOT Work.
(One comment passed to us was a possible User Agent problem given the above results - but unless we are missing something, I don't see how that would be possible given that smaller uploads work perfectly fine under either browser)
Attempted Solutions:
We've changed all of the normal PHP.ini settings/restrictions that deal with this (at least, the ones we are aware of). We've tried a few different values, but it is currently set as follows:
PHP.ini Settings:
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file_uploads = on
max_execution_time = 120
max_input_time = 120
memory_limit = 128M
post_max_size = 100M
upload_max_filesize = 256M
We've spent hours looking through here and other resources - but have not managed to find a solution yet.
The goal is to get our clients website properly accepting images (file) uploads upwards of 5 to 7 MB.
The question is essentially; what server setting are we overlooking that is stalling these uploads?
