Hello, I will do my best to thoroughly explain the problem for you, as we are at a loss on how to fix this - and it is beyond the scope of support from MT.
Server: DV 3.5
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Please carefully note the steps we've already taken in an effort to resolve this.
The problem is this:
1. When attempting to upload a image of 1.3mb (and higher) - the process keeps stalling. Takes forever, and usually gets stuck around 196,603 - 229,376 bytes.
2. Uploading small images works perfectly.
3. When uploading in FireFox, we eventually get this error message: "The connection was reset".
4. It is *not* the software. We've tried uploading with a few different pieces of software (Wordpress, and the classifieds software that our client will be using). We get the same results under both programs.
5. Trying two different types of uploaders, we get mixed results like follows:
Internet Explorer using basic HTML form upload --> Works for the tested 1.3 MB file.
FireFox using basic HTML form upload --> Does NOT Work.
Internet Explorer using a javascript assisted-type upload process --> Does NOT Work.
FireFox using a fancier javascript assisted-type upload process --> Does NOT Work.
(One comment passed to us was a possible User Agent problem given the above results - but unless we are missing something, I don't see how that would be possible given that smaller uploads work perfectly fine under either browser)
Attempted Solutions:
We've changed all of the normal PHP.ini settings/restrictions that deal with this (at least, the ones we are aware of). We've tried a few different values, but it is currently set as follows:
PHP.ini Settings:
------------------
file_uploads = on
max_execution_time = 120
max_input_time = 120
memory_limit = 128M
post_max_size = 100M
upload_max_filesize = 256M
We've spent hours looking through here and other resources - but have not managed to find a solution yet.
The goal is to get our clients website properly accepting images (file) uploads upwards of 5 to 7 MB.
The question is essentially; what server setting are we overlooking that is stalling these uploads?
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I just tried that, and it didn't help. Would the .htaccess be best in the root or in the subfolder with the image upload script? Aside from that, PHP_INFO shows that the PHP.ini settings are correct and being recnogized - so I don't think it is related to the settings "getting through".
Unfortunately, with the DV servers this is outside of their scope of support - so they aren't offering any help.
I am surprised as well .. they were helpful with other issues, but with this one they just blew it off.
We just got the server within the last 2 months. Everything seemed fine until we stumbled upon this problem.
Nothing related to this had been changed until we started troubleshooting this problem.
Do you not have this problem on your DV?
For the classifieds software: The image is being uploaded to a directory, resized by GD along the way. The location reference is all that is being added into the database.
For Wordpress: Don't know off the top of my head how their upload process works.
Same problem with both platforms though.
Already have a few clients all set up and running, multiple IPs, custom nameservers, etc. as well - would a restore affect any of that? I can always ask MT about that.
Ideally I'd like to find a solution to this problem without resorting to that though. Expedience would be great too, before my client has my head.
Not really relevant.. it is how the software functions, and we're looking for a solution to the server config that is causing this - not to rewrite any software we should need to install :)
Given that we've tested this with multiple software platforms, any solution aside from fixing the server configuration that is causing this just won't do.
If you can put the form page code and the form accepting or form processing page's code then it would be easy to diagnose.
Possible reasons:-
Thanks anyway shaunak, but as I clearly indicated in the original post - those values were already changed and tested at various levels.
No solution was really found, although Chris's idea of rebuilding the DV essentially helped. We had a new server provisioned and the problem doesn't exist on the new server.
Thank you for your thoughts.
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by: christophermccannPosted on 2009-09-27 at 11:03:16ID: 25434781
Do you have a .htacess file?
If so you could add
php_value upload_max_filesize 100M
php_value post_max_size 256M
Have MT said they do not know why this is happening?