Restore Exchange 2007 Mailboxes Backup Exec 11d

We have an Exchange 2007 environment.  we are doing full backups to a Tape Library.  We have the restore individual mailboxes checked off.  The backups run successfully with no problems.  The database is 65gbs.  We have multiple storage groups and each storage group has its own database.

We have tried to restore this database at least 10 times with no results.  Backup Exec reports 100% success, but we are not getting data out of it.  We need to recover mail for 2 users.  The users have been recreated and they can receive mail without any problems.

We tried to restore one user at a time, using redirect to another user and restoring to a test user. We were going to export the mail to pst and import into the correct users mailbox.  That did not work.  100% success, but the mail was not in the test users mailbox.  The edb and log files were sitting in a temp directory.  We have tried using Recovery storage groups within exchange.  Same issue, the restore shows 100% but this time it doesnt drop the database into the temp directory.  Each restore takes about 5 hours, so you can imagine its frustrating.

Here is output from the job results

Job Log for Restore 00140


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Completed status: Successful  
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Job Information
Job server: HQBACK01
Job name: Restore 00140
Job started: Friday, January 25, 2008 at 1:06:24 PM
Job type: Restore
Job Log: BEX_HQBACK01_02722.xml

 


Job Operation - Restore  

Server - hqexclstr
Drive and media mount requested: 1/25/2008 1:06:28 PM
Drive and media information from media mount: 1/25/2008 1:07:24 PM
Robotic Library Name: HP 1
Drive Name: HP 2
Slot: 25
Media Label: AJ0458L3
Media GUID: {542e3278-88ff-4d30-9160-e0c1a28bc7ba}
Overwrite Protected Until: 1/22/2008 8:40:05 PM
Appendable Until: 12/30/9999 4:00:00 PM

All Media Used
 AJ0458L3
 Network control connection is established between 127.0.0.1:3691 <--> 127.0.0.1:10000
Network data connection is established between    127.0.0.1:3694 <--> 127.0.0.1:3693

                  
Set Information - \\hqexclstr\Microsoft Information Store\SRES Storage Group  
Restore Set Information
Restoring data to \\hqexclstr\Microsoft Information Store\SRES Storage Group .

Storage Media #4: " Media created 10/4/2007 9:27:07 PM "
Backup performed on 1/16/2008 at 9:21 PM
Backup set #341: " Exchange Information Stores Full "

 


Restore started on 1/25/2008 at 1:08:07 PM.

Restore Set Detail Information
Log Files
Directory &SRES Mailbox Store

 

Restore completed on 1/25/2008 at 6:11:34 PM.

Restore Set Summary
Restored 2 Exchange Server stores
Processed 62,706,972,780 bytes in  5 hours,  3 minutes, and  27 seconds.
Throughput rate: 197 MB/min

 

 


                  
Set Information - \\hqexclstr\Microsoft Information Store\SRES Storage Group  
Restore Set Information
Restoring data to \\hqexclstr\Microsoft Information Store\SRES Storage Group .

Storage Media #4: "  "
Backup performed on 1/16/2008 at 9:21 PM
Backup set #341: " Exchange Information Stores Full "

 


Restore started on 1/25/2008 at 6:12:10 PM.
Restore completed on 1/25/2008 at 6:12:10 PM.

Restore Set Summary
Restored 0 Exchange Server stores
Processed 0 bytes in  1 second.
Throughput rate: 0.000 MB/min

 

 

 

 


Job Completion Status
Job ended: Friday, January 25, 2008 at 6:14:46 PM
Completed status: Successful

 
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