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02.08.2008 at 06:40AM PST, ID: 23147814
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Cannot uninstall "Backup Exec Remote Agent" on Exchange Server

Asked by DayITMgr in Backup Exec

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I am attempting to upgrade from Backup Exec 10d to 11d. When I try to push the remote agent to my exchange server from the Backup Exec server I get an error stating that the previous version of the remote agent could not be unistalled. When I go to the Exchange server itself and try to uninstall the remote agent via the "Add or Remove Programs" I get an error as follows: "Error applying transforms. Verify that the specified transform paths are valid." What the heck is this? I have contacted Symantec
Tech support and they provided instructions to "manually uninstall the Backup Exec 9.x and 10.x Remote Agent...". After going through this procedure, and rebooting both the Backup Exec server and the Exchange server, I continue to get the same error. I also ran the Windows Installer CleanUp Utility to no avail. Any help would be appreciated.Start Free Trial
 
 
[+][-]02.08.2008 at 06:55AM PST, ID: 20850687

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[+][-]02.08.2008 at 12:18PM PST, ID: 20853674

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About this solution

Zone: Backup Exec
Tags: Symantec, Backup Exec, 10d to 11d, Trying to install on Exchange Server 2003
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Solution Provided By: Scorpio-Rising
Participating Experts: 2
Solution Grade: A
 
 
[+][-]02.08.2008 at 01:00PM PST, ID: 20854089

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[+][-]02.08.2008 at 01:09PM PST, ID: 20854157

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