October 11, 2008 08:29pm pdt

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	[x] Attachment Details

Backup Exec 12 fails to install remote agent

[x]

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6.4

Zones: Backup Exec, Backup & Restore Software

Tags: Installation failed with error 1603

The first part of installing the agent works, but when it trys to install the .msp patch, it dies. I turned on all logging in Windows Installer, but it doesn't show anything the log for BE doesn't. This is the last part of the log. I can post everything if needed. This is happening right after an upgrade from 11d to 12. I ran the sgmon.exe, and it doesn't have any logs for the patch install. It just shows the agent install before the patch completing successfully, then the agent connecting back to the server to update it's tables. As stated above, the Windows Installer has 0 errors either, wilth all options turned on. What could it be? I'm including the full MSI and BE log files.

04-07-2008,17:03:21 : Property(S): RegIdCounter = 29
04-07-2008,17:03:21 : Property(S): MajorVersion = 11
04-07-2008,17:03:21 : Property(S): MinorVersion = 0
04-07-2008,17:03:21 : Property(S): BuildMajor = 6235
04-07-2008,17:03:21 : Property(S): BuildMinor = 0
04-07-2008,17:03:21 : Property(S): SOURCEDIR = C:\BEW-950EF1A92A0A47998F77FCBE5744ED09\VxPushRA\RAWSx64\
04-07-2008,17:03:21 : Property(S): SourcedirProduct = {CCCCCC64-CEA7-4C72-A6D0-15BBE998B8DA}
04-07-2008,17:03:21 : Property(S): ProductToBeRegistered = 1
04-07-2008,17:03:21 : === Logging stopped: 4/7/2008 17:03:21 ===
04-07-2008,17:03:21 : Windows Installer return: 0
04-07-2008,17:03:21 : found patch file.
04-07-2008,17:03:21 : Valid patch file.
04-07-2008,17:03:21 : ERROR: Installation failed with error 1603.

Attachments:

Windows-Installer-Log.txt (439 KB) (File Type Details)

MSI Installer log, full options.

BE-Log.txt (148 KB) (File Type Details)

Full BE Log

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