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05.15.2008 at 03:32AM PDT, ID: 23404494
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Symantec Backup Exec 12 remote agent problems

Asked by willem05 in Backup Exec, Exchange Email Server, Backup & Restore Software

Tags: Symantec, Backup Exec, 12, Remote Agent

I  recently upgraded to Backup Exec version 12 (from version 11d).
I did not have any problem trying to install the agent remotely to the exchange server.
I try to make a backup of the mailboxes information store public folders
But when the back-up or test is running the agent stops on the exchange server. The backup log reports Error: e000fe30, the job failed with the following error: A communications failure has occurred.
In the Exchange server event log under system I get an event ID 7034 : The Backup Exec Remote Agent for Windows Systems service terminated unexpectedly.

The event viewer of the exchange server says:
"Event ID 1000, Category (100).
Faulting application beremote.exe, version 12.0.2364.0, faulting module MAPIProv.dll, version 12.0.1364.0, fault address 0x0000a485

Both back-up and Exchange server are running Windows 2003 + SP2 Server.

I installed all the backup exec updates and hotfixes and also SP1

I also tried to reinstall the remote agent many times but no success

And I tried to make a fresh back-up job but that don't work either

Can anybody help?
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[+][-]05.16.2008 at 12:25AM PDT, ID: 21580597

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[+][-]05.16.2008 at 12:30AM PDT, ID: 21580621

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[+][-]05.20.2008 at 12:54AM PDT, ID: 21604202

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[+][-]05.20.2008 at 01:22AM PDT, ID: 21604291

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[+][-]05.20.2008 at 02:22AM PDT, ID: 21604511

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[+][-]05.20.2008 at 02:55AM PDT, ID: 21604636

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[+][-]05.21.2008 at 01:25AM PDT, ID: 21612970

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[+][-]05.21.2008 at 06:50AM PDT, ID: 21615001

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Zones: Backup Exec, Exchange Email Server, Backup & Restore Software
Tags: Symantec, Backup Exec, 12, Remote Agent
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Solution Provided By: rtl_support
Participating Experts: 5
Solution Grade: B
 
 
[+][-]05.22.2008 at 05:36AM PDT, ID: 21623154

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[+][-]05.22.2008 at 12:23PM PDT, ID: 21626825

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[+][-]05.23.2008 at 12:04AM PDT, ID: 21629942

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[+][-]05.23.2008 at 01:25AM PDT, ID: 21630349

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[+][-]05.26.2008 at 03:20AM PDT, ID: 21645579

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