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06.12.2008 at 08:04AM PDT, ID: 23479769
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CA Brightstor Arcserve backup not showing slots on HP MSL 6000

Asked by joshuajamie in Backup & Restore Software

Tags: CA, Brightstor Arcserve Backup, r11.5 sp4 Build 4490, HP, Tape Library, MSL 6000, Connected by fibre channel switch

Hi,

I have a HP MSL 6000 using an E1200 Network storage router, connected to a fibre switch with my dl380 g4.

I can see both the tape library and tape drive in the device manager. In Arcserve backup I can access the tape drive no problem and perform the regular functions. But the MSL 6000 just shows as an icon, I am unable to perform any actions on it or see any of the slots.

If I take the MSL 6000 offline, then I can see the slots available and I can see all the options. However as it is offline I can't do anything.

I have tried everything I can think of. Any suggestions? Thanks in advance.Start Free Trial
[+][-]06.12.2008 at 12:40PM PDT, ID: 21772950

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[+][-]06.16.2008 at 02:35AM PDT, ID: 21791934

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About this solution

Zone: Backup & Restore Software
Tags: CA, Brightstor Arcserve Backup, r11.5 sp4 Build 4490, HP, Tape Library, MSL 6000, Connected by fibre channel switch
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Solution Provided By: joshuajamie
Participating Experts: 1
Solution Grade: A
 
 
 
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