asked on

BCCode 100000d0 BSOD

Hello,

I have 3 computers getting a BSOD. I think if I can resolve one of them, I can resolve them all. Let's start with the first one:

BCCode 100000d0 in Event Viewer it says ID 1003 with the same details as the error at the start of this sentence. As far as I know there were no new drivers installed or updated, nor hardware added. I have 1 dump file here: http://angnetworking.com/Mini0716007-01.dmp which I hope someone could analyze for me and determine the culprit(s).

I may be able to post more dump files if needed.

Thank you!

r-k

That link is not working, but I suspect a problem with Norton. Can you disable or uninstall Norton on one of the failing PC's as a test?

NJDfan1711

ASKER

Sorry, I put an extra 0 in the name. It should be: http://angnetworking.com/Mini071607-01.dmp

Hopefully that'll help you out more.

I will try to disable Norton as a test and see if it continues to spontaneously and randomly reboot.

Also, based on some of the other topics with similar questions, I do not believe it to be a memory issue, but again I could always be wrong.

r-k

A complete Norton uninstall is even better, assuming you have the means to reinstall it. Have to run now but will get back later. Thanks.

NJDfan1711

ASKER

Sorry, Norton isn't installed on the machine in question, so that is not the culprit. Are you able to analyze the dump file for any information?

Anyone else?

Thanks for the replies thus far.

r-k

I'm still not able to download that file. Is that site having a problem?

johnb6767

Yeah, site looks down...

johnb6767

Try posting it to http://www.ee-stuff.com, as a .zip file...

NJDfan1711

ASKER

Norton isn't installed on the PC with the problem in question, so that's ruled out.

Also, yes, it appears my site is down. I think it's just badly cached though. In the meantime I did upload the dump file at the link provided: https://filedb.experts-exchange.com/incoming/ee-stuff/4047-Minidump.zip

Thank you.

johnb6767

Probably caused by : portcls.sys

GetPointerFromAddress: unable to read from 80561114
PROCESS 88414da0 SessionId: none Cid: 0b68 Peb: 7ffd7000 ParentCid: 030c
DirBase: 0a500920 ObjectTable: e7a25968 HandleCount: <Data Not Accessible>
Image: rundll32.exe
VadRoot 8864c150 Vads 75 Clone 0 Private 226. Modified 4. Locked 0.
DeviceMap e48e9008
Token e8193308
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
ffdf0000: Unable to get shared data
ElapsedTime 00:00:00.000
UserTime 00:00:00.000
KernelTime 00:00:00.000
QuotaPoolUsage[PagedPool] 77412
QuotaPoolUsage[NonPagedPool] 3000
Working Set Sizes (now,min,max) (1030, 50, 345) (4120KB, 200KB, 1380KB)
PeakWorkingSetSize 1030
VirtualSize 38 Mb
PeakVirtualSize 38 Mb
PageFaultCount 1116
MemoryPriority BACKGROUND
BasePriority 8
CommitCharge 594

johnb6767

Thats the Port Class (Class Driver for Port/Miniport Device

I show v. 5.1.2600.2637, and I know there are later versions...

Universal Audio Architecture (UAA) High Definition Audio class driver version 1.0a available for Windows XP, Windows Server 2003, and Windows 2000
http://www.kbalertz.com/Feedback_888111.aspx

There is a later version of the file at the above link....

You can try simply renaming the driver from .sys to .old in c:\windows\system32\drivers, and see if the problem comes back....

ASKER CERTIFIED SOLUTION

cpc2004

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johnb6767

Thats odd....

cpc2004

John6767,

Maybe you process the wrong dump.

NJDfan1711

ASKER

Sorry, I was never able to properly resolve the issue but I do greatfully thank all of the experts for their comments and suggestions. They were very helpful.

You may indeed close the issue.

rindi

Please take care of that yourself. If none of the posts justify accepting any of those answers, then follow the instructions inside the Link I posted above.

Thanks,
rindi,
EE Cleanup Volunteer

r-k

Did you try the suggestion by cpc2004 to remove the network drivers and install new ones?

rindi

NJDfan1711,

Please close your Question or post an answer to r-k's last Question.

Thanks,
rindi,
EE Cleanup Volunteer