Question

DVD/CD drive Issues after downgrade to XP from Vista

Asked by: scotgwhiz

I have completed downgrading a Dell M1330 from Vista SP1 to XP SP3. I have installed all of the necessary drivers except for the biometric fingerprint reader. Everything seems to be working fine except the DVD/CD Drive. When I tried to load Office 2007 it makes a short buzzing noise and doesn't began the install. It will play audio cds but makes a loud noise during playback. The Drive is a Matshita DVD+RW UJ-857G. It is possible this is not related to the downgrade but I am curious if anyone has had similar symptoms.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-03-18 at 08:19:12ID24241976
Tags

Dell M1330

,

XP downgrade

,

DVD/CD drive problems

Topic

Drivers

Participating Experts
2
Points
500
Comments
11

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Free DVD Encoder for Vista
    Is there any free DVD encoder software that works with Vista so taht I can play DVD's? Pretty weak that Vista doesnt have a native encoder and all to programs I have wont work on Vista.
  2. Reinstalling Vista Drivers for DVD RW drives
    the drivers for my DVD-RW drives got damaged and now Vista Business Edition doesn't recognize them. How do i reinstall the drivers without having to reinstall Vista? My 2 drives are: ASUS DRW-1814BL Optiarc DVD RW AD-7170A
  3. Vista Ultimate cannot install DVD and CD-RW
    After installing updates in Vista Ultimate on a Abit KN9 Ultra MoBo and installing SP1 as well, I receive the following error message in Device Manager: This device cannot start. (Code 10) Click 'Check for solutions' to send data about this device to Microsoft and to see if ...
  4. backup to DVD/RW
    I am setting up a new server and am trying to get Backup Exec v12.5 to back up to a DVD/RW. It the removable device list I try to add it but it won't let me add the drive. All that shows up are the hard drive volumes. Windows Explorer sees the drive just fine and I am able t...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: gg711Posted on 2009-03-18 at 08:23:48ID: 23919756

Can you open the drive and start loading Office 2007 from the file system?
The auto run feature may be turned off in the OS for that drive. D:\setup.exe or something like that.

 

by: gg711Posted on 2009-03-18 at 08:28:57ID: 23919809

Noise from the drive spinning up is ok it shouldn't be excessive but can be audible.

 

by: scotgwhizPosted on 2009-03-18 at 08:50:06ID: 23920037

It is not reading CD at all, now....Strangely, it is reading DVDs and playing them without the abnormal noises. I put in an Audio CD and it just made the buzzing noises and then nothing. It does not read anything being on the 2007 cd.

 

by: gg711Posted on 2009-03-18 at 09:15:19ID: 23920344

Are you sure you have the drivers installed properly?  Check Device Manager to ensure it isn't marked with an !.
Also is the disk just damaged beyond reading?  Try it in another machine.

 

by: scotgwhizPosted on 2009-03-18 at 09:21:09ID: 23920416

No ! in the device manager, CD plays fine on my Desktop.

 

by: gg711Posted on 2009-03-18 at 09:27:44ID: 23920494

Here is a long shot are the CDs that are not working of the - type instead of the + type.  I had an issue a long time ago with buying the wrong writeable media for my pc.  If its the original ones from MS then I haven't a clue what could be wrong.

 

by: scotgwhizPosted on 2009-03-18 at 09:35:17ID: 23920592

It is a commerical Audio cd: "Tom Waits", the other one I have tried is the Office 2007 disc. This is a weird problem...Usually it is the DVD that doesn't work. Thanks for trying...I have been searching for a driver or firmware online for this model but have been unsuccessful. I was thinking that maybe by reinstalling it might clear up the problem.

 

by: gg711Posted on 2009-03-18 at 09:47:08ID: 23920741

Then it probably isn't the disks.  Have you tried running hardware diagnostics to ensure the drive didn't just go bad.  Using the Dell diagnostic disk at startup?

 

by: scotgwhizPosted on 2009-03-18 at 10:10:49ID: 23921009

I am running the diags...

 

by: scotgwhizPosted on 2009-03-18 at 10:57:17ID: 23921528

Passed all diags..I was able to play a resource CD and now it is playing a different music CD. I am at a loss as to why it will not play the Office 2007. I am copying it to a jump drive and will try to download it that way.

 

by: SalvosgPosted on 2009-03-20 at 05:38:07ID: 23938711

Just FYI I have heard of some issues with one of the updates Microsoft pushed out, I have not been able to isolate the exact update that caused the issue nor have I been told that Microsoft fixed the issue, but I would first and always make sure you have ALL updates.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...