KineticNetworking
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Matshita UJ-830 drive claiming corrupt drivers in XP Home SP2
I'm working on a Toshiba Satellite M45-S331 laptop with a Matshita UJ-830S drive. The drive has a yellow exclamation in the device manager. I have uninstalled the software and deleted/uninstalled the drive in Windows and rebooted. I have done a fresh install of the software and drivers and it's still not working. The device status reads, "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing." After speaking with Toshiba, they suggest doing a recovery on the machine, which will wipe my customers data. They told me that the drivers are on the disc so I questioned as to why the drivers on the website do not work. I was told that they don't have the full driver on the web which is ludicrous to me and doesn't make sense. The drive will boot off of a bootable CD just fine. The client told me that he had Kaspersky AV7 installed on the machine and the drive stopped working after that. I uninstalled Kaspersky and restarted the machine with no results. Device Manager shows the drive and the model of it but it will not work. I've done some research on Matshita drives and they seem to be junk with lots of consumers being disappointed in them.
Also, does Toshiba have a Firmware upgrade for the device?
ASKER
I renamed the following files to "namebak.sys"
system\storprop.sys
system32\drivers\cdrom.sys
system32\drivers\drvmcdb.s
system32\drivers\imapi.sys
system32\drivers\iviaspi.s
system32\drivers\pfc.sys
system32\drivers\pxhelp20.
system32\drivers\redbook.s
system32\drivers\sscdbhk5.
After restarting the machine, XP is blue screening me and I cannot access safe mode now. I am currently trying to load a boot CD to try and rename the files back to what they were. This is no good. :(
Toshiba's website does not have any firmware upgrades for the drive nor does Matshita/Panasonic...
system\storprop.sys
system32\drivers\cdrom.sys
system32\drivers\drvmcdb.s
system32\drivers\imapi.sys
system32\drivers\iviaspi.s
system32\drivers\pfc.sys
system32\drivers\pxhelp20.
system32\drivers\redbook.s
system32\drivers\sscdbhk5.
After restarting the machine, XP is blue screening me and I cannot access safe mode now. I am currently trying to load a boot CD to try and rename the files back to what they were. This is no good. :(
Toshiba's website does not have any firmware upgrades for the drive nor does Matshita/Panasonic...
Ouch, never seen it BSOD by renaming those files.....Assuming you are using UBCD4Win or Bart to get back in and redo those files?
ASKER
Just to let you know exactly what I did:
I renamed the files to ie. cdrombak.sys, drvmcdbbak.sys etc... After renaming all of them, I uninstalled the drive in Device Manager and rebooted the machine. Being unable to get into normal or safe mode, I loaded up UBCD to rename the files. I was then able to get back into Windows. Because I'm somewhat of a paranoid person sometimes, I went ahead and did the whole process again to no avail.
I renamed the files to ie. cdrombak.sys, drvmcdbbak.sys etc... After renaming all of them, I uninstalled the drive in Device Manager and rebooted the machine. Being unable to get into normal or safe mode, I loaded up UBCD to rename the files. I was then able to get back into Windows. Because I'm somewhat of a paranoid person sometimes, I went ahead and did the whole process again to no avail.
If the Show Hidden Devices didnt sho any further information, I would have to lean towards a failing drive....
ASKER
Even though the drive has no issues before XP boots?
Yea, scratch that.....Forgot you mentioned that, and of course the UBCD wouldnt have worked....
Sometimes you have to do it this way. Remove the drive from device manager. Shut down Windows. Physically remove the drive. Boot Windows. Shut down. Reinstall the drive. Boot Windows.
ASKER
I eventually tried that. I uninstalled the drive, powered down Windows and then removed the drive. I rebooted the machine so that Windows would recognize that a drive wasn't present. I shut it back down, reinstalled the drive and booted back into Windows. Same result.
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You could try renaming the corresponding driver files in c:\windows\system32, and c:\windows\system32\driver
In the Device Manager, select View>Show Hidden Devices
(If the Show Hidden devices is not present, do the following command from a command prompt..)
start>run>cmd
set devmgr_show_nonpresent_dev
More information on that command here....
Device Manager does not display devices that are not connected to the Windows XP-based computer
http://support.microsoft.com/kb/315539
Is there anything else hidden that is listed to remove?