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04.24.2007 at 05:19PM PDT, ID: 22532080
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Hp printer will not install

Tags: printer, hp, install
I am trying to add my printer, HP Deskjet 3650. This should be a simple task, one that I have done many times.  I'm a mid-level tech on PC repair.  However, I installed the printer from HP and I get the error, "Printer driver was not installed. The process can not access the file because it is being used by another process."

I have uninstalled and reinstalled the drivers 3 times and, run a registry cleaner and  still get this error.  I'm stuck and can not install this printer.
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Question Stats
Zone: Software
Question Asked By: ArtG2521
Solution Provided By: BPiotrowski
Participating Experts: 2
Solution Grade: B
Views: 51
Translate:
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04.24.2007 at 06:33PM PDT, ID: 18970892

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04.24.2007 at 07:29PM PDT, ID: 18971074

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04.24.2007 at 08:17PM PDT, ID: 18971225

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04.24.2007 at 08:20PM PDT, ID: 18971241

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04.24.2007 at 06:33PM PDT, ID: 18970892
Open printers and faxes; delete the printer if it is there. Then from add remove software remove any of the printer’s software if it is there. Go back to add a printer and minimize that window and open administrative tools, services.
     Find the print spooler and right click it, select stop and after it stops right click it again and start it. Minimize that window and bring up add printer window. Now click on file and server properties and drivers, remove all drivers for that printer. If there are other printer drivers that the computer does not need delete them too.
     Close all windows and disconnect the printer and reboot. Then if you use a CD to install the drivers use it now or if on a network use the network interface.
 If this does not work check the printer’s web site for updates and FAQ's about this kind of problem.
Assisted Solution
 
04.24.2007 at 07:29PM PDT, ID: 18971074
What is your operating system ? is it XP or Vista ? (Vista compatible drivers ?)

You may also delete all the files in %temp%  - and make sure that there is nothing in C:\WINDOWS\system32\spool\PRINTERS - especially any jobs being spooled for any other printers, or this particular one.

Are there any other printers on the system ?
Make sure you install the printer driver without the printer being connected - turn it on only after the driver is installed.
Let me know what the results are.
-B
Accepted Solution
 
04.24.2007 at 08:17PM PDT, ID: 18971225
That didn't work, but I reinstalled the drivers once again and cycled the power off, then on again and it printed the test page and everything else.  Some kind of bizzare hang up/glitch that cleared when I powered off and on.
 
04.24.2007 at 08:20PM PDT, ID: 18971241
Thanks, BPiotrowski your answer was related to what I already tried.  It had to do with the actual power cycle and not just the USB cable connect and re-connect.

Thanks to you too, zlito all knowledge is good knowledge.
 
 
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