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01.15.2008 at 06:56AM PST, ID: 23084012
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Citrix, license manager console not working
Zone: Citrix
Tags: Citrix, Presentation Manager, Version 4.0, License Management Console not working
We have a PS4.0 that has been working for over a year.  We began hitting a license limit at about 10 users but were supposed to have 15 users available.  When we tried to load the Citrix Licensing Console, we determined that it was never installed.

We then did the installation for the licensing management console from the installation CD but when we click on the Licensing Console icon, it generates the standard IE invalid page/page not found message.

We compared to another Citrix server in a different farm and under computer management, we determined that the following items were present on the working Citrix server, but not on our server where the Licensing Management Console would not work

Citrix confProxy ISAPI
Citrix STA ISAPI
Citrix XML Administration ISAPI
Citrix XML ISAPI

It appears that something need for the web services used by Citrix did not get installed properly.

Can anyone tell us the procedures we need to follow to get these web services and directories/files installed so that the web based Licensing Management Console is working on this single Citrix Server Farm is working.

Citrix PS 4.0
Window Server 2003 R2
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Question Stats
Zone: Software
Question Asked By: cwsoft05
Solution Provided By: BLipman
Participating Experts: 2
Solution Grade: A
Views: 92
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01.15.2008 at 07:54AM PST, ID: 20663645

Rank: Wizard

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01.29.2008 at 03:30PM PST, ID: 20773445

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01.30.2008 at 07:45AM PST, ID: 20777873

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01.15.2008 at 07:54AM PST, ID: 20663645

Rank: Wizard

FYI, one license server can serve multiple farms.  I would recommend using some other server to host licensing anyway.  If you uninstall and reinstall it still does not work properly?  One option is just to load it on another box.  If you aren't running the Web Interface or SG on this box you could try this: uninstall Citrix Licensing, remove IIS, reboot, delete any Inetpub stuff, reload IIS, reinstall licensing.  
Accepted Solution
 
01.29.2008 at 03:30PM PST, ID: 20773445
.NET 2.0 breaks some stuff under CPS 4.0 (Access Management Console and Web Interface).  Not sure if it breaks the License Management Console, but it is worth looking in to.  
 
01.30.2008 at 07:45AM PST, ID: 20777873
We tried the uninstall/reinstall process above.  It did not work.  It asked if we wanted to share the IIS when we reinstalled licensing and we asked yes.  It still could not find the page.  When we changed the port on IIS, then the License Management Console started working as designed.
 
 
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