thanks for your help, but account was deleted even before i started. what other options do i have.
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Admin account can't login to Citrix 4.0 managment console for presentation server
Hello my Citrix experts..
Been at this job for a few months now, and since day one no one was able to login to management console for presentation server 4.0. machine is in a windows 2003 server. I see people have recommended to use slimjim which is not support and I really dont trust it or i guess afraid to use it because it might harm server. this server is extremely heavily used and downtime is really no option now so reinstalling is out of the question.. what other option do I have to be able to login to console. its definite a permission issue, but not sure how to fix problem..
thanks in advance
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Answers
Ouch. Here's an article that states you should be able to login as a Local Administrator and gain access:
"One Citrix administrator account that has read-write permission must always exist
in the server farm. Therefore, you cannot delete the last remaining read-write Citrix
administrator account from the console. However, if the account no longer exists in
the network account authority, the console allows a local administrator to log on to
the console to set up Citrix administrator accounts."
http://www.msterminalservi
I don't feel like trying this ;-) so let me know if it works.
I would try what it alludes to -- or call Citrix. Perhaps you should create a local admin account on the SQL Server, login with that account, install the Management Console, and try to connect to the farm. If that doesn't work, I would try opening a support ticket. Perhaps they have a "back door"...?
Personally, if you have a small farm, I would just choose to rebuild and chalk it up to practice. The first, very first thing I do after an install is go in and add local admin, domain admin, the domain admins group, and my support account. Same goes for your licensing site, can you sign in there? (I bet not). The reload will take you all of 15 minutes there.
Are you certain it is not the local admin account and it was really a user who was deleted? Have you considered using a tape backup (if possible) to recreate the account?
dpetr00 ive tried that already exceot calling them...
our farm is small but used heavily, i guess this is something that i would need to do in the weekends.. im just not familiar with Citrix installations and dont know where to start, Blipman do you mean reinstall citrix completely, do i have to back up everyones profile (c:|document and setting...profile folder) can you send me a link or instruction in how to do what you recommend..
thanks in advance
The easiest way to rebuild the farm would be to uninstall Citrix and reinstall but using the option to create a new farm instead of joining an existing one. I hesitate to walk you through this if you don't really know the process because there are other issues that can come up. You would need to change some settings in the AMC to keep any web interface sites pointing at the rebuilt farm. You would also need to re-point any Program Neighborhood clients that are using an Application Set (even if you keep the farm name the same). When you rebuild PN clients break. It isn't a seamless thing but if it turns out to be your only option I can walk you through it.
Here is the other option and it may make more sense. If you have access to new hardware you can create a new farm parallel to the existing one and migrate your users over; that option is more forgiving to delays and is a little safer if you aren't confident you can reinstall the farm, reconfigure everything, and get your users back in.
Going down that road...if you didn't have new hardware but had an installation of VMWare Server and VMWare Converter, you could image your exsiting server and then do the rebuild on the existing box when the server is stable in a VM.
Theoretically there is -- it would be to edit the Farm Database. However, the farm database is a very terse data structure that isn't meant to be edited. Most of the data in it is binary. I've search to see if anyone has reverse engineered how Citrix stores the data, but I'm not seeing anything. If you could identify which row is associated with the Administrator's SID, and replace it with yours, in the correct format, you would be in.
good luck on that... :-)
To paraphrase the original question "No one was able to login to management console for presentation server 4.0...what other option do I have to be able to login to console?"
I feel that the community has provided a variety of possible solutions. The fact that the requestor chose the safest path should not constitute a reason for refund. A question was asked, answers were provided and accepted.
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by: dpetr000Posted on 2008-01-23 at 09:46:26ID: 20725484
By default, the only account given access to the Citrix Farm is the user that installed it. Most likely, the previous administrator never granted anyone else access. Hopefully, the old admin's account has been disabled and not deleted. Simply re-enable the account, reset the password, and logon as him. You can then launch the Mgmt Console and grant you or a group access under the "Metaframe Administrators" section.
I recommend creating a group since it makes it much easier to add and revoke privileges.