Cannot get a bar code scanner to work through Citrix

Thanks.  We also have the keyboard wedge scanners on our parts counters and they work fine but the handheld one docks with a docking station and uses a serial.  I will look at those registry settings.

No luck there.  My settings were the same as yours.  I changed the "CommPollWaitIncTime" to 100 as that was in the CTX article but still have the same problem.

The settings I posted are just the defaults to show you where it the registry they are.  This kind of thing can be tough, but it you got it working through Terminal Server, you should be able to make it work through Citrix.  You want to make sure there is no software running locally that would grab control of the serial port.  In other words if there are any drivers or little helper apps for that scanner, they should not be running on the client when using Citrix. They may need to run on the server and the server controls the serial port through the mapping.

One more thing to check is if you have any settings that would prevent serial port mapping (Such as Citrix policies or configuation on the ICA listener).  It sounds like it worked briefly so that is not likely a problem.

I believe the policies are good, I have no citrix policies in place other than farm settings.  I have a test server with no applications other than our database, I will do some testing today to see what else is running and let you know.  I am thinking it may be some sort of two-way communication that is not going through.  It sends the first line, and then maybe the scanner is waiting for a response to send the next line?

what type is this in a USB or Serial? and whats the distance (in feet) from the remote terminal to the Desktop

It is a serial bar code scanner.  You can use it with a keyboard wedge also, but I cannot get it to work that way either.   It can connect either with a cable connected directly to the scanner or through a docking station.  A manual for it is here:  http://www.posguys.com/download/PSCTopGunManual.pdf

Not sure what you mean by the distance for the remote terminal and desktop, it is not a wireless scanner.  The information is stored in the PT 2000, when you dock it you click an import button from our software and send data from the scanner and it moves it over.  This works fine in a normal setup and in a remote desktop session.  Yet when I try it in citrix with the same server that it works on in a RDP it only sends the first item over.