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04.07.2008 at 12:50PM PDT, ID: 23302504
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Launch.ica file contains wrong Adress and SSLProxyHost information

Zone: Citrix
Tags: Citrix, Presentation Server, 4.5, SSL Proxy Host
I have a new Citrix Presentation Server 4.5 with the secure gateway installed and configured. It has a valid cert and is accessible via the Internet with certs FQDN. However, when users log into the WI and launch an application, they get an error to the effect that the Citrix SSL server selected is not accepting connections.

When I look at the launch.ica file, I see that in the published application entry the Address= listed is the internal LAN address and the SSLProxyHost= setting reflects the internal host name. Neither, of course, are publicly accessible.

I have gone through the application and server configuration with a fine toothed comb, even comparing it setting by settings to another server thats working perfectly fine, but I can see nothing that would allow me to change these settings in the ica file the client gets.

Where do I go for this?

Many thanks.
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Question Stats
Zone: Software
Question Asked By: SusanPK
Solution Provided By: mpfister
Participating Experts: 2
Solution Grade: B
Views: 202
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04.08.2008 at 02:36AM PDT, ID: 21303636

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04.08.2008 at 05:43AM PDT, ID: 21304573

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04.08.2008 at 05:54AM PDT, ID: 21304661

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04.08.2008 at 05:55AM PDT, ID: 21304670

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04.08.2008 at 06:02AM PDT, ID: 21304733

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04.08.2008 at 06:15AM PDT, ID: 21304828

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04.08.2008 at 06:32AM PDT, ID: 21304990

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04.08.2008 at 06:46AM PDT, ID: 21305169

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04.08.2008 at 07:18AM PDT, ID: 21305490

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04.08.2008 at 07:30AM PDT, ID: 21305601

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04.08.2008 at 07:57AM PDT, ID: 21305884

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04.08.2008 at 08:29AM PDT, ID: 21306231

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04.08.2008 at 08:32AM PDT, ID: 21306266

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04.08.2008 at 10:52AM PDT, ID: 21307770

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04.08.2008 at 10:31PM PDT, ID: 21311975

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04.09.2008 at 02:26AM PDT, ID: 21313053

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04.09.2008 at 05:40AM PDT, ID: 21314215

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04.09.2008 at 05:44AM PDT, ID: 21314243

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04.09.2008 at 05:46AM PDT, ID: 21314261

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04.09.2008 at 05:51AM PDT, ID: 21314296

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04.09.2008 at 05:53AM PDT, ID: 21314306

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04.09.2008 at 05:53AM PDT, ID: 21314311

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04.09.2008 at 06:02AM PDT, ID: 21314383

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04.09.2008 at 07:31AM PDT, ID: 21315297

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04.09.2008 at 07:32AM PDT, ID: 21315305

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04.09.2008 at 07:37AM PDT, ID: 21315357

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04.08.2008 at 02:36AM PDT, ID: 21303636

Rank: Master

I think its in the web interface configuration. Make sure you select the proper "secure client access".  "Secure gateway direct" should be ok for your config (would need to know more about your network layout...).
Also, Adress= should not have a real LAN address, but the STA ticket number. Its either a side-effect of the misconfig of the WI or verify if your STA is working properly.
 
04.08.2008 at 05:43AM PDT, ID: 21304573
I do have it set to Secure Gateway Direct. The server is behind a NAT firewall. And how do I check if the STA is working correctly?
 
04.08.2008 at 05:54AM PDT, ID: 21304661

Rank: Master

Please run the Secure Gateway Diagnostics. If you like you can post the report here, just remove security relevant info before. You can also telnet to the STA:

Telnet  



Just to make sure, your config is:

Internet -> Firewall -> CSG/WI -> PS 4.5

Is the CSG/WI on the same subnet as the PS 4.5 server?

 
04.08.2008 at 05:55AM PDT, ID: 21304670

Rank: Master

I forgot:


Telnet  



Press enter once.

Should come back with something like

HTTP/1.1 400 Bad request
Server: Citrix Web PN Server
Date: Tue, 08 Apr 2008 12:52:33 GMT
Connection: Close

 
04.08.2008 at 06:02AM PDT, ID: 21304733
Here is the SG diagnostic report. How would I know what port the STA is listening on?

Version = 3.0.1

Computer NetBIOS Name: CITRIXSERVER
Configuration captured on: 4/8/2008 8:59:53 AM
----------------------------------------------

Secure Gateway Global Settings
------------------------------
  Version = 3.0.1
  Product secured = MetaFrame Presentation Server only
  Logging level =  3 (All events including information)
  Client connection timeout =  100 seconds
  Maximum concurrent connections =  250
  Certificate FQDN = citrix.companyname.com

Interfaces
----------

  All interfaces (0.0.0.0 : 443)
  ------------------------------
    Protocol = SSL, TLS
    Cipher suites = ALL
    Secured = Yes
    HTTP = No
    ICA = Yes
    SOCKS = Yes
    Gateway Client = No
    LoadBalancerIPs = None defined

Web Interface
-------------
  FQDN = localhost
  Port = 80
  Secured = No
  Protocol = SSL, TLS
  Cipher suites = ALL
  Access mode = Indirect
  Tested OK

Authority Servers
-----------------

  ID = STA637414E16744
  --------------------
    FQDN = citrix.companyname.com
    Port = 80
    Path = /Scripts/CtxSTA.dll
    Type = STA
    Secured = No
    Protocol = SSL, TLS
    Cipher suites = ALL
    Tested OK

Certificate Check
-----------------
  FQDN = citrix.companyname.com
  This certificate is currently valid.

EOF
 
04.08.2008 at 06:15AM PDT, ID: 21304828
Here is the configuration of the WI:

#
# WebInterface.conf
# Ensure that this file is saved with UTF-8 encoding
#

AccountSelfServiceUrl=
# AdditionalExplicitAuthentication=None
AddressResolutionType=ipv4-port
AGEPromptPassword=Off
AGEWebServiceUrl=
AllowBandwidthSelection=Off
AllowCustomizeAppColumns=On
AllowCustomizeApplicationAccessMethod=Off
AllowCustomizeAudio=Off
AllowCustomizeClientPrinterMapping=Off
AllowCustomizeClients=Off
AllowCustomizeJavaClientPackages=Off
AllowCustomizeLayout=Off
AllowCustomizeLogoff=On
AllowCustomizeReconnectAtLogin=On
AllowCustomizeReconnectButton=On
AllowCustomizeSettings=On
AllowCustomizeTransparentKeyPassthrough=Off
AllowCustomizeVirtualCOMPortEmulation=Off
AllowCustomizeWinColor=Off
AllowCustomizeWinSize=On
AllowUserAccountUnlock=Off
AllowUserPasswordChange=Never
AllowUserPasswordReset=Off
AlternateAddress=Mapped
AppColumns=3
ApplicationAccessMethods=Remote
AuthenticationMethods=Explicit
AutoDeployWebClient=On
# AutoDeployWebClientPackage=ica32pkg.msi
AutoFallbackToJavaClient=Off


BrandingColor=#666699
BypassFailedRadiusServerDuration=60
BypassFailedSTADuration=60


ClientAddressMap=10.0.0.0/255.0.0.0,Normal,192.168.0.0/255.255.0.0,Normal,*,SG
ClientProxy=*,Auto,-
# CompanyHomePage=[URL of your company home page]
CompanyLogo=../media/citrix.gif
CredentialFormat=All
CSG_EnableSessionReliability=On
CSG_Server=citrix.companyname.com
CSG_ServerPort=443
CSG_STA_URL1=http://citrix.companyname.com/scripts/ctxsta.dll


DefaultApplicationAccessMethod=Remote
DefaultClient=On
# DefaultCustomTextLocale=[language code]
DisplayFooter=On
DisplayHeader=On
DisplayMainBoxTitleBarBgImage=On
DisplaySiteLogo=On
# DomainSelection=[Domain1,Domain2,...]
DuplicateLogInterval=60
DuplicateLogLimit=10



# EnableFileTypeAssociation=On
EnableKerberosToMPS=Off
EnableLegacyICAClientSupport=Off
EnableLogoffApplications=On
EnablePassthroughURLs=Off
EnableRadiusServerLoadBalancing=On
EnableSTALoadBalancing=On
EnableVirtualCOMPortEmulation=Off
EnableWorkspaceControl=On
# ErrorCallbackURL=[URL for processing fatal error messages which replaces the logged out page]


Farm1=citrixserver,Name:CITRIXFARM,XMLPort:80,Transport:HTTP,SSLRelayPort:443,BypassDuration:60,LoadBalance:On,AuthenticationTickets:On,TicketTimeToLive:200,RADETicketTimeToLive:200
# FooterText_<lang-code>=[Customized footer text in the specified language]


# HeadingImage=[URL of your heading image]
HideDomainField=Off
HpUxUnixClient=Default


IbmAixClient=Default
IcaWebClient=icaweb.cab
IcaWebClientClassID=238f6f83-b8b4-11cf-8771-00a024541ee3
IcaWebClientVersion=9,0,32891,0
IgnoreClientProvidedClientAddress=On
# InternalServerAddressMap=[normalAddress,translatedAddress,normalAddress,translatedAddress,...]


JavaClientPackages=ConfigUI,PrinterMapping,SecureICA
# JavaClientRootCertificate=[File name of a private root certificate for Java Client]


KioskMode=Off


LaunchClients=ICA-Java,ICA-Embedded,ICA-Local
LaunchMethod=ICA-Local
LinuxClient=Default
# LoginDomains=[domain1,domain2,...]
# LoginType=Default
LogoffFederationService=On


MacClient=Default
MainBoxTitleBarBgColor=#C8C8C8
MainBoxTitleBarBgImage=../media/greygrad.gif
MainBoxTitleFontColor=#000000
MessageHeadingBgColor=#DFDFDF
MessageHeadingFontColor=#000000
MultiFarmAuthenticationMode=All


NDSContextLookupLoadbalancing=On
# NDSContextLookupServers=[List of NDS servers, each starting with ldap:// or ldaps://]
# NDSTreeName=[NDS Tree name for NDS logins]


OtherClient=Default
OverlayAutologonCredsWithTicket=On
# OverrideClientInstallCaption=[Customized client install caption]
OverrideIcaClientname=On

PasswordExpiryWarningPeriod=14
PooledSockets=On

RADEClientClassID=4384F3C5-4A9E-4E81-9AAE-4251C2813861
# RADEHeartbeatURL=auto
RadiusRequestTimeout=30
# RadiusServers=[server:port,server:port,...]
RdpWebClient=msrdp.cab
RdpWebClientClassID=7584c670-2274-4efb-b00b-d6aaba6d3850
RdpWebClientVersion=5,2,3790,0
ReconnectAtLogin=DisconnectedAndActive
ReconnectButton=DisconnectedAndActive
RequestICAClientSecureChannel=Detect-AnyCiphers
RequireLaunchReference=Off
RestrictDomains=Off
RetryCount=5


ScoUnixClient=Default
# SearchContextList=[NDS context1,NDS context2,...]
ServerAddressMap=10.10.10.251:80,[PUBLIC IP ADDRESS]:80,10.10.10.251:1494,[PUBLIC IP ADDRESS]:1494,10.10.10.251:2598,[PUBLIC IP ADDRESS]:2598,10.10.10.251:443,[PUBLIC IP ADDRESS]:443
SgiUnixClient=Default
ShowClientInstallCaption=Auto
ShowPasswordExpiryWarning=Never
SolarisUnixClient=Default


Timeout=60
TransparentKeyPassthrough=FullScreenOnly
Tru64Client=Default


# UPNSuffixes=[UPN suffix1,UPN suffix2,...]
UserInterfaceLayout=Auto


Version=4.5.1.8215


WebSessionTimeout=20
# WelcomeMessage_<lang-code>=[Customized welcome message in the specified language]
Win16Client=Default
Win32Client=Default
TwoFactorPasswordIntegration=Off
TwoFactorUseFullyQualifiedUserNames=Off
RADESessionURL=auto
 
04.08.2008 at 06:32AM PDT, ID: 21304990

Rank: Master

Authority Servers
-----------------

  ID = STA637414E16744
  --------------------
    FQDN = citrix.companyname.com
    Port = 80
    Path = /Scripts/CtxSTA.dll
    Type = STA
    Secured = No
    Protocol = SSL, TLS
    Cipher suites = ALL
    Tested OK

Thats ok, you STA is working and its listening to port 80. I personally don't like to have STA and WI listening on the same port, esp. because there is no need to reach the STA from the Internet, only the CSG and WI need to talk to it.

I just wonder why you have FQDN = citrix.companyname.com for the STA. I assume this resolves to the external address of the server, so better configure the internal IP of your server here.

I get the impression everything (GSG/WI and PS 4.5) is running on a single machine, is this correct?
 
04.08.2008 at 06:46AM PDT, ID: 21305169

Rank: Master

ServerAddressMap=10.10.10.251:80,[PUBLIC IP ADDRESS]:80,10.10.10.251:1494,[PUBLIC IP ADDRESS]:1494,10.10.10.251:2598,[PUBLIC IP ADDRESS]:2598,10.10.10.251:443,[PUBLIC IP ADDRESS]:443

I think this is your problem. Did you add firewall translations in your Web Interface config? Try removing them.
Again, since I'm not 100% sure if I understand your network/firewall topology, this might be wrong.
 
04.08.2008 at 07:18AM PDT, ID: 21305490
Correct. Everything is running on a single machine. The only port open on the firewall to the server is 443. I will try removing those translations and see what happens.
 
04.08.2008 at 07:30AM PDT, ID: 21305601
Nope. Still no go. Here is what the launch.ica file looks like. Note how there is nomention of the external FQDN.

[Encoding]
InputEncoding=UTF8

[WFClient]
CPMAllowed=On
ClientName=WI_S8tcLTIl-aeGUvkmu
ProxyFavorIEConnectionSetting=Yes
ProxyTimeout=30000
ProxyType=Auto
ProxyUseFQDN=Off
RemoveICAFile=yes
TransparentKeyPassthrough=FullScreenOnly
TransportReconnectEnabled=On
VSLAllowed=On
Version=2
VirtualCOMPortEmulation=Off

[ApplicationServers]
Desktop Access=

[Desktop Access]
Address=10.10.10.251:1494
AutologonAllowed=ON
BrowserProtocol=HTTPonTCP
CGPAddress=*:2598
ClearPassword=56383A193E05B1
ClientAudio=Off
DesiredColor=8
DesiredHRES=1024
DesiredVRES=768
DoNotUseDefaultCSL=On
Domain=\2C3EBB08A1744678
EncryptionLevelSession=EncRC5-0
HTTPBrowserAddress=!
InitialProgram=#Desktop Access
LPWD=16
Launcher=WI
LocHttpBrowserAddress=!
LogonTicket=56383A193E05B12C3EBB08A1744678
LogonTicketType=CTXS1
LongCommandLine=
NRWD=16
ProxyTimeout=30000
ProxyType=Auto
SSLCiphers=all
SSLEnable=On
SSLProxyHost=CITRIXSERVER.LOCALDOMAIN.local:443
SecureChannelProtocol=Detect
SessionsharingKey=8-rc5-login-none-localdomain.local-testadmin-CITRIXFARM
StartIFDCD=1207664747675
StartSCD=1207664747675
TRWD=0
TWIMode=Off
TransportDriver=TCP/IP
UILocale=en
Username=testadmin
WinStationDriver=ICA 3.0

[Compress]
DriverNameWin16=pdcompw.dll
DriverNameWin32=pdcompn.dll

[EncRC5-0]
DriverNameWin16=pdc0w.dll
DriverNameWin32=pdc0n.dll

[EncRC5-128]
DriverNameWin16=pdc128w.dll
DriverNameWin32=pdc128n.dll

[EncRC5-40]
DriverNameWin16=pdc40w.dll
DriverNameWin32=pdc40n.dll

[EncRC5-56]
DriverNameWin16=pdc56w.dll
DriverNameWin32=pdc56n.dll

 
04.08.2008 at 07:57AM PDT, ID: 21305884

Rank: Master

Can you remove the

ClientAddressMap=10.0.0.0/255.0.0.0,Normal,192.168.0.0/255.255.0.0,Normal,*,SG

from your config? Should read afterwards

ClientAddressMap=*,SG

This is configured under Manage Secure Client Access -> Edit DMZ settings
Remove all settings, except the Default -> Secure Gateway Direct

Would love to have a direct look at the beast ...
Accepted Solution
 
04.08.2008 at 10:52AM PDT, ID: 21307770
mpfister,

That solved the web access problem! Thanks! Now I'm working on getting the internal connections working with the Citrix ICA client. These work to a point. The user logs ina nd sees the published desktop, then clicks on it. It tries to make the connection and then errors out with: "Cannot connect to the Citrix Presentation Server. The Citrix SSL Relay name could not be resolved (SSL error 40)"

I thought that's what the DMZ translations were there to take care of, but I'm a novice. Any thoughts? We're close....
 
04.08.2008 at 10:31PM PDT, ID: 21311975

Rank: Wizard

SSL Relay is part of your issue I would say.  I suggest just using http or https and not SSL Relay.  This is the communication between your web interface/SG and the farm and occurs across a VLan or even on the same network.  SSL is provided between the client and Secure Gateway, that is the part you need to secure the most.  If you want to use SSL Relay, I suggest getting everything working with http and then change it when you know everything else is in place.  
When you did the Secure Gateway Configuration (right after the install of CSG) did you tell it to allow direct or indirect access (only through the CSG)?  I say this because you might want people using the WI alone with no CSG (LAN users perhaps).  When you go to your site and you are at the login page, does it change you from http to https?  Are you putting https in initially?  
 
04.09.2008 at 02:26AM PDT, ID: 21313053

Rank: Master

I expected that the internal access will no longer work after the change, sorry should have warned you...

Whats the internal address of the firewall? Is it a different IP address range than the internal clients?

The problem (I believe) was that the CSG was unable to distinguish between users via Internet and internal users.
If the IP addresses are in the same range (like 10.0.0.0) you may need to create a different rule under Manage Secure Client Access -> Edit DMZ settings,  like:

IP address of firewall -> Secure Gateway Direct
All other internal IP addresses -> Direct

It should go through the roules top down.

Hope it helps,

Michael
 
04.09.2008 at 05:40AM PDT, ID: 21314215
I made the changes you suggested. But I still get this message when trying to connect using the Windows Citrix client: "Cannot connect to the Citrix Presentation Server. The Citrix SSL Relay name could not be resolved (SSL error 40)"

I don't have SSL relay configured. Nor did I think the Windows client would use SSL.
 
04.09.2008 at 05:44AM PDT, ID: 21314243

Rank: Master

Can you post the launch.ica for an internal client?
 
04.09.2008 at 05:46AM PDT, ID: 21314261
Can you tell me where to find this?
 
04.09.2008 at 05:51AM PDT, ID: 21314296

Rank: Master

>> Can you tell me where to find this?
Hm, does that mean the internal clients are not using the web interface but instead connect with the full client?

 
04.09.2008 at 05:53AM PDT, ID: 21314306
That's the plan, yes. That's why I'm not sure why I'm getting SSL errors on the full client.
 
04.09.2008 at 05:53AM PDT, ID: 21314311