Hello,
I work in my spare time for a company remotely using Citrix metaframe Server. Their server is Orlando, and I connect to it from New Mexico using wfica32.exe version 10.100.55836. it is mainly used for documents stored on their intranet and the occasional call is routed to my home phone.
I logged off on a Friday, citrix running fine no problems. I logged in Saturday and I am experiencing:
1.extreme lag, sometimes a complete lock up/hang
2.chaotic mouse movements
3.some of the keystrokes I make aren't making it into the application. For instance I'll type "lead" and only "lad" will show up.
I have spoke with the IT assigned to this area, but he has a bit of an ego. Stated that if it was the server it would be affecting everyone not just me. basically told me to reformat my hard drive.
I do not have Auto Update enabled for either windows or my firewall/av apps. So I do not see what could have changed on my computer in the slightest.
Also when I have the lag on citrix, all other internet based apps are fine. I do a little computer gaming on the side and have even launched a graphic intense online game and no lag, only in citrix.
I have ran every test on my internet connection they have at dslreports.com and all tests say my internet is great. My connection is 10Mbps Down and 3.5Mbps Up.
Unfortunately with the IT refusing to help or give me any info, I do not have alot of info to share with you.
This is what I know or suspect:
1. My client is wfica32.exe version 10.100.55836
2. I log in by going to a SSL https site that launches the wfica32.exe.
3. the remote server I believe is windows 2000. It has the old start button. Although I guess it could be server 2003 with themes turned off I don't know. After I log in connection status says something like:
Connected to server TSH****
as user ****_NT\****
Encryption Level: Basic SSL\TLS 128bit
Session Reliability; Disabled
The area that shows activity lists:
Incoming Outgoing
Bytes: incoming usually around 500,000 outgoing usually around 200,000
Frames: incoming usually 2-9 outgoing around 20,000
Bytes/Frame: incoming usually around 200,000 outgoing usually around 10
Frame Errors: never see errors here for either incoming or outgoing.
I'm obviosly pissing in the dark here especially with no help from IT, but my gut was thinking one of two things:
1. Maybe experiencing packet loss or lag in one of the hops on the way to the server.
2. Maybe something corrupt in my NT user profile stored on the server?
Unfortunately the IT wont supply me with the IP of the server so I can maybe try traceroute or something.
I am hoping to be able to talk one of the other IT's into taking a look for me.
Obviously I am not expecting a "answer" per se as I have given you a pathetic amount of info. But I will gladly give the points just for any thoughts on what might be the issue, what I can possibly do on my end, or where on the server I could have an IT look for problems.
Thank you in advance for your time.
Scott McKay
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