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05.09.2008 at 06:05AM PDT, ID: 23389119
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Citrix Mac Client:  Can't access certain characters?
Zone: Citrix
Tags: Citrix
Hi All,

I'm having an issue with the Citrix ICA client for Mac.

When I run programs through Citrix I'm not able to use many punctuation characters such as @ and / etc.

I'm sure it has to do with differences in keyboards between mac and pc's...

Is there anyway around this?
Start your free trial to view this solution
Question Stats
Zone: Software
Question Asked By: sayguh
Solution Provided By: croberds
Participating Experts: 1
Solution Grade: A
Views: 0
Translate:
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05.09.2008 at 08:12AM PDT, ID: 21533659

Rank: Master

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05.09.2008 at 10:01AM PDT, ID: 21534732

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05.09.2008 at 10:29AM PDT, ID: 21534945

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05.12.2008 at 06:12AM PDT, ID: 21546612

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05.09.2008 at 08:12AM PDT, ID: 21533659

Rank: Master

Are you using the citrix MAC client or the Java client?  Java sometimes doesn't get all of the keys.

Also go to your Remote Access Preferences and select keyboard options to be on the local machine.
 
05.09.2008 at 10:01AM PDT, ID: 21534732
Hi croberds,
I'm using the MAC client.   In the  MAC Client preferences I can set to Standard or Enhanced Keyboard Support but it doesn't make a difference.

And actually I can get @

The ones I can't get are    /  ~ ` \ < >

Where are these Remote Access Preferences that you speak of?  Is that in OSX System Preferences?
 
05.09.2008 at 10:29AM PDT, ID: 21534945

Rank: Master

It's been a few months since I had a MAC user, but I know we had some keyboard issues and there was a tab on the client (where you type in your name, password, and domain) kind of like RDP and there was a checkbox to send the keyboard to the local machine.  I think our problem was more with the shift key but hopefully that will work for you also.
Accepted Solution
 
05.12.2008 at 06:12AM PDT, ID: 21546612
Excellent!  Found it.

Full Steps for anyone else:
1.  Search your drive for an appilcation called "Citrix ICA Client Editor"
2. Click on the button that says "Default Settings..."
3.  Click on "Connection Properties"
4.  Click on "Keyboard"
5.  I changed Keyboard Layout from "User Profile" to "US"
6. I saved and then relaunched the client and I was good to go

Thanks croberds
 
 
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