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9.1

Citrix XenApp 11 Client Hangs Opening

Asked by thaug in Citrix, Windows Vista, Windows 2000 Operating System

Tags: Citrix, XenApp, Client, Vista

I have a Vista Business SP1 32-bit user that connects over the VPN to get to our Metaframe 3 server running Windows 2000.  This connection has been working for a few weeks now without problems, but within the last few days, the application can no longer open at all, let alone connect.

Several times now I have attempted to remove the client, remove extra directories and registry entries that were left straggling, and I still have not been able to open the XenApp 11 Client for Hosted Apps client.  After trying to open the Citrix Program Neighborhood, it just hangs there.  Checking it out in task manager shows the pn.exe process running, and I'm forced to end the task.  It does not take up excessive resources, it actually stays at 0% usage.  I verified that the computer can actually connect to the server through Remote Desktop, so it shouldn't be any network issues.

Nothing on the client log or server indicates anything going wrong.  The only change made to the client was normal patch Tuesday installs, and the server was patched at probably around the same time that the user started experiencing the problem, so that is a possible avenue to take.

Anyone have any additional ideas?  If I can't find out anything soon, I'm going to have the user overnight the laptop to me so I can rebuild it, which I'd like to avoid.
[+][-]03/20/09 03:09 PM, ID: 23944400Expert Comment

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[+][-]03/23/09 04:46 AM, ID: 23956560Expert Comment

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[+][-]03/23/09 05:45 AM, ID: 23957029Author Comment

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[+][-]03/27/09 08:22 AM, ID: 24001899Author Comment

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[+][-]04/22/09 07:42 PM, ID: 24211430Accepted Solution

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About this solution

Zones: Citrix, Windows Vista, Windows 2000 Operating System
Tags: Citrix, XenApp, Client, Vista
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Solution Provided By: chris_CTX
Participating Experts: 3
Solution Grade: A
 
 
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