I am running Citrix Presentation Server 4.5. Users get a Citrix desktop when they log in, but some are experiencing problems with Adobe.
When they attempt to print to a mapped client printer, Adobe hangs, and eventually crashes. We have tried to upgrade the print drivers, and all users are using the latest Citrix client. The remote clients are on a high speed link (3mbs).
This doesn't happen from every machine.
Has anyone experiened a problem like this?
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This goes hand in hand with the question(s) above from EndureKona, it's most likely a version issue.
Had the same problem a while back when users were running different versions of Acrobat. Versions 8 and 9 were running on the machines and the users who had 9 were fine, the users running version 8 were hanging up. Get all your users on the same version of Acrobat if they are not already.
Well I was wrong on my notes...found them:
Printing in color that only prints in black and white to the client in PDF with Citrix is a known issue with Postscript print drivers. The Citrix server has both Acrobat 7.0 Standard and Acrobat 8.1 Reader install. This has been resolved in Acrobat 8.1: http://support.citrix.com/
How to fix:
Under Registered File Extension scroll to PDF and click the Change button and select the Adobe Acrobat 8.1
OR
Right click on the PDF and select Open With& and select Acrobat 8.1 (the first fix is permanent)
So are you attempting to print in color?
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by: EndureKonaPosted on 2009-07-02 at 12:24:52ID: 24766899
Are there different versions of Acrobat...what is the version on the Citrix server? Is the Citrix server Acrobat version updated to the latest patches from adobe?